Master Remodelers Inc/Regis Mcquaide CGR

Master Remodelers is absolutely the worst company my wife and I have ever dealt with. We could not be any more upset and disappointed and we feel completely taken advantage of. After doing lots of research into local design-build firms, we had Regis McQuaide from Master Remodelers come into our house to examine the work that we wanted to be accomplished. After not hearing back from Regis for a while, we eventually contacted him again and he sent us a proposal 3 weeks after our initial site visit. After the site visit and sending many detailed emails and pictures to Regis, we finally got to the point where he was ready for us to come to his office to look at initial designs and contracts. At this meeting, the designs did include everything that we had told him that we wanted, although the written proposal was still very vague and didn't reflect a few changes that we had told him to make numerous times in the previous weeks. Regis informed us that these changes would just be a "small change order later, not a big deal". 6 days after this meeting where the contract was signed, we received a "change order" from Regis explaining that if we wanted everything that was included in the designs we had talked over the previous week it would cost us an extra $8,000, which was over 25% of the original estimate! Had we known that was going to be the actual cost of the project from the beginning, we would have NEVER chosen Master Remodelers. It is extremely unprofessional and ridiculous that he did not tell us at this meeting that things were not included and that he would be adding $8,000 to the cost estimate only 6 days later. Not only are we upset at how unprofessional Regis's operation is run, we also feel taken advantage of. It feels like he just gave us a quote out of thin air that matched the budget we gave him on Day 1 even though that was not reflective of what he knew he would charge for the project all along. Then once we signed an agreement to get the work done, Regis increased the price to an astronomical amount for a small (5' x 7') powder room. It feels to us like Regis took us hostage as soon as we signed that final contract. After more than 3 months into the process with Master Remodelers, we finally convinced Regis that it was best for us to split ways. Luckily we escaped with only 3 months of our lives lost and a few hundred dollars gone from the initial deposit. In closing, we want to reiterate how unprofessional we think Regis McQuaide from Master Remodelers is. Regis is one of the most arrogant and incompetent people we have ever dealt with and is very proud of how he runs his business even though it appears to an outsider that no one is running the business at all. Regardless of this issue with the change order, throughout the whole process we were very frustrated. There was inconsistent communication, lost emails, emails sent to wrong email addresses, meeting times scheduled and then forgotten about...etc. Please do not send Regis any of your business and if you do, remember to get everything that he says in writing and make sure that you question everything he tells you.

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