JERRY ONDO PAINTING & REMODELING

"THE TRUTH here is that all things went well,until we needed a gas line run . This was not part of the scope of my estimate. The plumber that i originally contacted , was not able to do the work. Member did not know a plumber. I contacted one and told him we were in a hurry,he complied and charges under $500.oo for his services. I told him to do the work. Member went BALLISTIC because he did not AUTHORIZE this cost on the gas line, which in the scope of the whole job, was small. There was also the incident where Member told her son to close the garage door and when it came down it crushed my tile saw .I was cutting the tiles in the garage, out of the rain. There was a bit of a problem with them replacing that saw. Even after this Member had me(and I agreed to) work in her powder room. We did have several delays with the cabinets not being right, parts that needed reordered,doors that needed repainted. All not my fault. My costs for taking out a wall between 2 rooms, putting in a steel beam , and rebuilding her kitchen,doing glass tile work on the backsplashes, etc. was at the $15000.oo range. I'm not sure why she marked the cost at $40.000.oo As I was at the end of the job and Member said that everything looked great I was paid in full. There were some replacement cabinet parts that had not arrived- The cabinet company was going to pay me an additional $300.oo to install them when they arrived. Member was supposed to call me . I never got the call, but later found out that the Cabinet Designer did the work and took the check that was supposed to be for me.I carry my phone at all times, and answer calls as soon as I can. The only delays on this job were waiting for parts. As Member stated I'm very talented and I go out of my way to make things look right and work well. I can't explain the flooring in the back yard as I had either dumpsters on the property or made weekly trips to the dump to haul away the debris."

"In regards to the customer's kitchen, the plumbing leak occurred down stream from the elbow that I installed. The pipes that leaked were in a separate joist space from where I made my connections. I did tell the customers that If the leak was caused by me I would put the basement bathroom back together at no charge,but if I was not at fault I would have to bill them for my time. They agreed and I proceeded to remodel their basement bathroom. Due to the fact that I don't feel that I caused the leak I did submit a bill for my time to be paid by the customer's insurance company. I never made any demands to be paid immediately. Neither my insurance company or the customers insurance company have done conclusive investigations, I have worked with the customers, even dropping other work to accommodate them, being that they had guests visiting on the 17th of Sept. The customer's kitchen is beautiful, as stated in her earlier comments.Her basement bathroom ( which had been done in 1970's paneling,) is now updated,functional and more attractive.The customer's only real complaint is that they are looking to recover their insurance deductible."

"this also has to do with the complaint on the water leak- Insurance investigators and an Independent Adjuster all agreed in a report from the hearing held 6-17-10,that Jerry Ondo painting and remodeling WAS NOT responsible for the pipes that leaked into the basement bathroom. As of 12-05-10 almost 15 months after repairing the damage to the bathroom,I still have not been paid for the work completed,even though the members and I had an agreement that if I was not responsible for the leak i would be paid for repairs to the damaged area."