Hausler Roofing Inc

Called several times for the company to come out and check leaking behind soffit. Having problems with water going behind soffit. Also leaking heavily at seam in soffit when it rains. This was looked at during dry weather so to them, it looked like there was no problem. No one came out during rainy weather as I had requested. The last time I called, I had a Friday 12:30 appointment and no one showed up. This has been a problem because the seam located over steps so I get dumped on when it rains. Water seems to be backing up somewhere and it pours out like a glass of water being dumped. Afraid of damage to my siding if water is going behind the siding. Never had this problem with the gutters that were almost 30 years old.

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I have been very happy with their service.  I would definitely recommend them.  They are very responsible and a good roofer.  They are honest.

We had siding on our house that had been put up decades previously and wanted to have it removed and possibly replaced although we had no idea what was under the siding. Several roofers came to give estimates but never put in a bid. Hausler did and wrote a conditional contract for all the possibilities that we might unearth under the siding, thinking that it should most likely be a one week job. We signed the contract in October with a November start date, which was pushed back to January, which finally began in late February. From there, the work was sporadic -- the crew would show up one day and work, then not show up again until the next week. The first phase of removal took until late February, at which point it turned out that the box gutters would have to be rebuilt (which was a known possibility going into it). They finished with the side of the house, and then said they wouldn't be able to work on the front until mid-April. After some protestations, they were able to start earlier than expected, but then mentioned that they needed to have an outside electric line turned off in order to finish, which required two weeks before the power company could be brought into the loop, which resulted in the job finishing in mid-May. Meanwhile, all the other contractors we had scheduled for finishing the outside with the expectation that everything would be finished in March had to be pushed back, and we're just getting back onto schedules in August after having unprotected woodwork on the outside of our house all spring and summer.
The work itself was well done, my rep at the company was always prompt to get back to me, and this was a very exploratory job so some of the scheduling problems were surely unavoidable and the experience on a straightforward project might be much different. They got everything done within the cost range we were expecting, and resolved everything that we pushed back on. That said, if time is of the essence, I'd have doubts about using them. If they'd have finished up two months earlier, I'd have given them an A.

They got the work done, and they did a decent job. Overall I still have a small leak area that they will come back to fix. They don't finish the job in one visit, though, they come back several times. Because of this, you have to keep an eye on them, but if you do they do it right. They did a job for me that most roofing companies weren't willing to tackle.

We had a wonderful experience with Hausler Roofing. From Rick coming out to take the measurements, working up the quote and coming back with the samples at night due to us working during the day made things so much easier. The employees that came out, Bob, Bill and others were so nice and professional. The time and details that they put into issues we had from the contractor that put our gable roof over the porch were FINALLY resolved.
They were here every morning at the time the said they would be and with having a dog, I was overjoyed with their clean up every night and didn't have to worry about my dog stepping on nails.
The time and effort put into the soffit and facia work that was done on the back patio was very detailed and time consuming, but looks wonderful !
We will say..... we had the original contractor and two smaller roofers that were to "fix" our issue we had on an area and after years of being frustrated, Hausler Roofing fixed our issue. We would HIGHLY recommend Hausler Roofing for your roofing, gutters and soffit facia repairs/replacements.

My wife and I were getting ready to list our house for sale and a week before we noticed some water leakage in our bathroom ceiling.  Having never had an issue with the roof I did not already have a preferred roofer to contact.  As a result I turned to the internet and contacted two roofers to come out to my home and provide a quotation to fix the problem.  Both companies came and provided quotations that were within 50$ of eachother but Hauslers professionalism and understanding of my urgency won me over and I chose them to complete the work. 
First off I would like to explain that my home is over 100 years old and although I have only been in it for 6 years the previous owners added a bathroom addition to the second floor of my home and whoever put the roof on did some questionable work which made Hauslers job VERY difficult in locating what was a not so obvious leak.
Hauslers team came to my home within a day or two of me signing the paperwork and came into my home to see where the leakage was coming through the drywall. They then went up on the roof and addressed some flashing issues and resealed around a vent pipe which was what they felt was responsible for the water.
Fast forward 2 days .... I just left for a 10 day business trip out of the country when my wife called me and told me the roof was leaking again in a completely new spot.  Me being 12 hours ahead and on the other side of the world couldnt contact Hausler myself so I asked my wife to give them a call. She did so and Nate and his team were VERY responsive and more than understanding of our position (a house that had just been placed on the market for sale). They urgently sent a team to our home and take another look.  They again made some repairs.  At this point I asked my wife to discuss replacing the entire roof with Nate.  There are some contractors who would have jumped at the opportunity to tell a woman the whole roof needed replaced and create some additional revenue for their business.  Nate did not do this .... he gave his honest input and told my wife he could do that if we wanted but it was not at all necessary and he would permenantly solve the problem without a new roof. 
Hausler made a couple trips to our home (once in the pouring rain to further understand a difficult to locate leak) and continued to address the problem until it was resolved. Again, I want to point out that this was not due to poor workmanship but because the roof leak was not at all obvious.  Anyone who understands roofing or construction understands that small non-obvious roof leaks can be very difficult to diagnose on a roof that wasnt put on correctly in the first place.  Hausler was incredibly responsive to our phone calls even after we had paid them for their work, often times sending teams to our home the very next day, and never once asked for additional payment beyond the quoted costs.
Nate and the Hausler team have demonstrated outstanding customer service, fair pricing, reliability, and most important trust.  I definitly would recommend Hausler roofing to anyone for their roofing needs.

07/21/11 Prompt estimate for section of gutter, and new downspout, detailed written description of how work was to be performed written in contract. Paid half (240) up front. Had to call for several months to get workers to come. 9/21/11 Three men showed up,put up gutter section, and ignored contract description of downspout, to join two downspouts. Instead wanted to run higher downspout onto porch roof. I objected. I finally accepted a less than contract solution with a make shift cone at the drain pipe. The gutter leaked, and had an annoyingly loud drip. I called, finally had a visit by a supervisor, never saw any service done again. Their warranty is apparently worthless, and small jobs not as important as getting money up front.

The services were good.  The only problem I had was that it took them longer than I had anticipated on top of the rain.  I didn’t feel like they really kept on top of giving me a good estimate of when it would be done, so they kept getting moved out.  However, the actual work was fine.

He was expensive. He said that I needed a new roof, but it was too costly, so I asked him to come back this year. I think that I will have to find somebody who is more reasonable, I don’t have that kind of money. When he did the job, his response time was terrible, it took him a long time to get here, he said he would come in a month, but it was two months before he came. I would have gone with somebody else, but I had already paid him a $100 deposit. The person who came to do the estimate didn’t go up on the roof to check it, I like someone to go on the roof and check it, but he used a pair of binoculars, and he said that about ten slates need to be replaced. The person that did the work put in twenty five slates, so my bill which was supposed to be $350 went up to $687.50 because of the extra slates. But it wasn’t too bad, and when he came and told me that I needed a new roof, I told him that I had just paid him so much for repairing the roof, and he wanted to rip it off. He said that he would give me credit for that, but the estimate for replacing the roof was over $7000, and that was a little too much for me, and I couldn’t afford it.

It took three trips for them to complete all items. The weather held them back all Fall and Winter. We needed dry weather for the painting and a hot sunny day for the garage topping to dry. I needed to remind them about about my job on several occasions so It would not be overlooked. They did a great job. I have used them in the past with good results. Asked for them to return to adjust that new vent pipe cover because a leak still exists.

They came to fix my roof. They said I need more work done and would be more expensive. So I decided to let it go until after winter. The said I would need ten but they put on 25 slates.

10/03/2011     Was scheduled to meet roofer representative at property @ 9:00 AM.  I was there at 8:30 AM.  By 10:30 AM, when roofer never showed, I phoned roofer and was told that he rescheduled until the next day due to weather (rain).  I told him it would have been nice to have been advised of this.  He apologized and said he?d be there the next day.

10/04/2011     9:00 AM - Met with roofer representative at property.  He climbed on the roof, inspected it and stated that it wouldn?t be that big of a job and that he would have the proposal to me in a few days.

10/08/2011     Received proposal in mail.  Proposal # B0688JB in amount of $375.00.

10/10/2011     Mailed signed accepted proposal back to roofer.  Didn?t realize that the $375.00 was to be submitted with the signed proposal.

10/13/2011     Received call from roofer stating that the payment was supposed to be submitted with the accepted proposal.  Check for the amount of $375.00 was mailed that day.

10/14/2011     Check was cashed by roofer.

10/24/2011     8:30 AM ? I hadn?t heard from roofer since check was cashed so I called and left a message with secretary/answering service.  They said someone would call back.

10/26/2011     9:15 AM ? Roofer never returned my call so I called again.  Spoke with Meg.  She took my name and number and said she would remind someone to call me.

10/26/2011     2:25 PM ? Bob returned my call.  He had a slight attitude when he stated that, ?You know we have other jobs that we?re already working on that we?re trying to get done if the weather cooperates.?  I told him I understood and was just trying to get an idea of when they thought they might get to my job.  He lost the attitude and said, ?Hopefully within the next few weeks.?

11/23/2011     Courtney left a courtesy call message on my voice mail stating that they haven?t forgotten about me and that they would get to me as soon as weather allowed them to finish a couple of bigger jobs they?d been working on.

12/12/2011     12:48 PM ? Received call from Courtney @ roofers stating a crew would be out the next day to do the job.  I asked what time and she stated probably in the morning and they would call before coming.

12/13/2011     11:41 AM ? Hadn?t heard from roofers so called the number I had in my cell phone which belonged to the representative who originally came to the house to do the estimate.  He stated he was currently on a job and would give a message to the scheduler to give me a call back.

12/13/2011     2:10 PM ? Still no response from roofer so call Hausler?s ?East? number (412-361-4558).  Got Hausler?s answering service.  Left my name, phone number, property address and message a woman telling her that someone was to start my job today.  She said they fax messages to Hausler hourly and would get mine faxed within the hour.

12/14/2011     9:38 AM ? Still no response from roofer.  Called ?East? number.  Again spoke with woman at answering service.  Told her I?d left a message with them yesterday and still nobody replied.  She said she would give them another message.  This time I gave her my cell number.

12/14/2011     11:37 AM ? Received a call from Bob of Hausler?s.  He apologized for not calling.  Said he?d hurt his back and that?s why nobody called. (??)  He said the crew was at the house yesterday and did the required work.  Since it?s raining today we should be able to tell if it worked.  He said I will be getting a final statement in a few days stating that the work was done.

12/19/2011     Received Completion of Proposal document from roofer in mail.

12/21/2011     Had first heavy rainfall since first being notified by roofer that work was completed.  Spoke with tenant who stated there is still a small leak coming from roof.

12/22/2011     12:40 PM ? Called roofer.  Left message with answering service re: the continued leak.

12/27/2011     10:10 AM - No reply from roofer.  Called again (412-361-4558).  Left another message with answering service.

12/27/2011     12:25 PM ? Bob Falkens (?) of Hausler?s returned my call.  I explained the leak of the previous week to him.  Coincidentally, it was raining heavy as we talked and I happened to be at the property.  There were no leaks at that time.  Bob said that once the weather cooperates he?ll come to the house again and check on the roof.

02/15/2012    As of today the roofer has never returned to the house nor have I heard from them.

They replaced corroded copper in valleys and missing and broken shingles. They also repaired a massive chimney leakage. They were efficient, friendly, thorough and clean. 

They've been great each time they have been here.

They did good work.

We were getting our very old Victorian house (with lots of peaks and valleys) ready to sell and we knew at least part of the roof was bad. We had several estimates, and Hausler's was the lowest and also the most conservative/reasonable. Part of the roof had been replaced about 15 years ago, and Hausler felt that replacing the older section of the roof was the only job that needed to be done. Plenty of other contractors wanted to replace the whole roof, and all the gutters, making it a very expensive job. The job was done in about a week. The workers were very nice and considerate, and things remained clean during the job. The end product was wonderful.

The company is having problems with staff and after we had already given them a down payment it took almost two months before they started work. I've not been on the roof so there's no way I could grade the quality of work.

They were quite responsive (it took a few times for them to get it right). Overall I was pleased but certain aspects of it were a little bit sloppy. Rehiring this company would depend on the type of job.

They were supposed to address a leak we had, but it is still leaking. They didn't do the work in a timely fashion. It took over a month to get out.