Groll Ornamental Iron Works

This is a family-run business. John Groll came to our home at the time of our appointment, listened to what we wanted, made a few sketches and submitted a proposal. His price was significantly less than that of another company in the Blawnox area, and for a more detailed railing. We were in no rush for completion, since it could not be installed until the weather warmed up so Groll first fabricated a portion of the railing, so that I could come to the shop and inspect it. John Groll was cordial, responsive  and most helpful. The project was finished last week and Mr. Groll personally did the installation.  The installation went smoothly and the site was left cleaned up. I would certainly hire Groll Ornamental again, and I have recommended them to friends and associates. The railing is beautiful and well-constructed. It is exactly what we wanted.

 He installed railing and never came back to finish painting it. In 2011, the railing split and came apart in many places due to improper sealing. John Groll came to see railing and agreed. He also agreed to pay the difference from the Insurance company and the remainder of the concrete job. He is now refusing to do anything at all. He is stating that all he will do is give us partial refund on railing. This leaves us with ruined concrete and railing which he is responsible for.

I don't know if the fence is great or not, because it is 2 months behind schedule being installed. Mr. John Groll met with us, came to survey the site, determined the fence components and took our $6k deposit. He said it could be installed by the end of July. July 31 came and, even after multiple attempts at contacting him, we still had not heard from him about the status. Finally, a visit to his shop got him to tell us that he was behind on fabrication. Truth was, he hadn't even ordered the components yet. Then, even with weekly check-ins, he missed his second deadline of Sep 7th to start installation. He never calls back, his answering machine is always full and he really doesn't care if he meets your schedule or not. Awful.

mr. groll said the gate would have a rod that would slide into a hole in the driveway to keep the gate from swinging when opened. the gate has no such feature and in windy weather swings shut. this is problematic when i'm in the car. also, mr. groll miscalculated the length of a piece of the wrought iron that connected the gate to the adjoining fence. he said he would fix it but never has.

They were great. They are a small family owned business. I met with the father but his son works there as well. I met them at the shop and chose something other than what I had planned just by looking at the sample. I got aluminum instead of iron. It was supposed to be a six to eight week order and they finished it in two weeks. It was fantastic.

He was courteous and within reason. I had quite a few estimates, and he wasn't the cheapest or most expensive, but I liked his presentation.

HE WAS WONDERFUL!!!! HE TOOK THE TIME THE TIME TO ANSWER MY QUESTION. HE IS VERY PATIENT AND DETAILED. REASONABLE.

GROLL WAS RESPONSIVE TO OUR DESIGN NEEDS. THEY WORKED WITH MANY OPINIONS FROM PEOPLE AT ALL LEVELS, AND GAVE US WHAT WE WANTED, WHEN WE DIDN'T EVEN KNOW WHAT THAT WAS.