Firewater Restoration

All the work was done and it looked fabulous. BUT whoever they hired to put in the new hardwood floors placed the flooring over the living room heat vent and disconnected the vent in the basement. I contacted them by phone (twice) and texted (twice). I was told by text they would be out next week to fix it (September). NEVER CAME. I had to hire someone to cut the hardwood floor, install a new heating vent and reconnect the furnace vents. So, based on this I would NOT recommend them. They got their $$$ and din't come back to fix a mistake.

unknown

As I just said above, they are unreliable. Took more than a year  to finish, and did not finish.  After all that time and

money I had to hire another plumber to finish the dam work.  I am more frustrated than I could ever say and could

not recommend them to my enemies!!

Installed new FRB paneled walls - great job - excellent workmanship.
Installed new doors in ladies bathroom - great job.
Installed new floor covering in the basement outer hall area.  Great job.
Overall, everything they did was great, the workmen on site were fabulous.

see above statements

I live in Charlotte NC. A renter burned down my house in the western Pittsburgh suburbs in October 2010. I contacted Firewater to rebuild. I got a comprehensive estimate and was impressed by that. Work started in February 2011. Note that it is now October 2012 and the project is STILL not completed. Several employees managing my project have come and gone in the meantime. Scope changes were not documented. Thankfully I still have the emails for those. On some items they skimped and others are good. For example, kitchen was so bare bones that no provision was made to install a stove. On the other hand, the recarpeting was done well. The electrical sub contractor they used did not finish the work and faked a final code inspection. Most employees do not return calls, answer emails or follow up on promised details and estimates, this includes the owner. The owners father is the "gatekeeper" and answers the phone in order to screen. If I had to do this again, I would not use this company. I don't recommend anyone use them unless you can sit on the owner to insure your project is done by reputable sub contractors and that you document every contact you have with them. Would not be surprised if the company shuts down due to incompetence.

they were prompt, cheerful and courteous.  They did a wonderful job painting the rooms where the damage occurred.  They completely cleaned up after themselves and finished the work in a timely manner.

I had a water infiltration on my ceiling. Their prices were extremely lower than other services. They did a superb job. Everything about this service was amazing. I would recommend this company to everyone.