EXPERT GLASS & WINDOW SVC CO
About us
Additional email - [email protected], [email protected], [email protected]. Additional contact - Jack Jr, Steve, Deborah.
Business highlights
Services we offer
Complete glass service, custom made screens, insulated glass, patio doors, replacement windows, store fronts, table tops & mirrors., window parts
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
0% | ||
0% | ||
10% | ||
20% |
had 18 window panes in our house replaced because of seal failure on
the original window panes over the course of time from March 2001
through October 2005.
Initial contact and service was OK, but every pane of glass, for which we paid from $75.00 to $80.00 FAILED WITHIN
3 YEARS.
The warranty from Expert Glass for these panes was 15 YEARS Warranty
- for the first 5 years Expert Glass was to replace the panes free of
charge and then give a pro-rated charge of 50% for years 6 through 15. I
still have all the paperwork including the bill receipts and the
(worthless) printed warranty paper I got for every bill.
This is what I got from Jack and company on the warranties: 4 replacements free of charge.
After more and more failures and MULITPLE calls to Jack he no longer
would answer or return them. I was pretty persistent in calling him
over and over, but the guy wore me out and I just gave up. We lived the
fogged windows for the last 10 years.
Now, in 2014 I've finally got money to have all the old windows replaced entirely with new vinyl ones.
Here's the big kicker - The company that's installing the replacement
windows CURRENTLY, 10 YEARS LATER, charges only $60.00 to replace the
same glass panes only if I wanted to do that.
I GOT RIPPED OFF BY JACK - LEARN FROM MY EXPERIENCE! Most of the
window replacement companies offer just glass pane replacement and
apparently they do so at a much lower price and Expert Glass.
I don't know what Jack is charging today, but as you see I paid more
for each pane 10 years ago than I would pay someone else today.
Calculated for inflation, $75.00 in 2005 money = $91.53 (at www.bls.gov/data/inflation_calculator.htm)
I wonder if that's near what Jack is charging today?
I had 18 window panes in our house replaced because of seal failure on the original window panes over the course of time from March 2001 through October 2005.
Initial contact and service was OK, but every pane of glass, for which we paid from $75.00 to $80.00 FAILED WITHIN
3 YEARS.
The warranty from Expert Glass for these panes was 15 YEARS Warranty - for the first 5 years Expert Glass was to replace the panes free of charge and then give a pro-rated charge of 50% for years 6 through 15. I still have all the paperwork including the bill receipts and the (worthless) printed warranty paper I got for every bill.
This is what I got from Jack and company on the warranties: 4 replacements free of charge.
After more and more failures and MULITPLE calls to Jack he no longer would answer or return them. I was pretty persistent in calling him over and over, but the guy wore me out and I just gave up. We lived the fogged windows for the last 10 years.
Now, in 2014 I've finally got money to have all the old windows replaced entirely with new vinyl ones.
Here's the big kicker - The company that's installing the replacement windows CURRENTLY, 10 YEARS LATER, charges only $60.00 to replace the same glass panes only if I wanted to do that.
I GOT RIPPED OFF BY JACK - LEARN FROM MY EXPERIENCE! Most of the window replacement companies offer just glass pane replacement and apparently they do so at a much lower price and Expert Glass.
I don't know what Jack is charging today, but as you see I paid more for each pane 10 years ago than I would pay someone else today. Calculated for inflation, $75.00 in 2005 money = $91.53 (at www.bls.gov/data/inflation_calculator.htm)
I wonder if that's near what Jack is charging today?
If the problems are eventually addressed I will update my review give the proper credit. Until then I DO NOT recommend the services of Expert Glass and Window SVC.
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