Empire Today
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 15% | ||
| 8% | ||
| 10% | ||
| 16% |
"Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. We'll be looking into your concerns right away."
"Dear Customer, Your satisfaction is important to us, and we're disappointed to hear about the delay in your installation. We'll be in contact with you soon to learn more. Thank you."
"Dear Customer, We sincerely apologize for your experience, and assure you that this is not the level of service that we expect for our customers. We'll be further investigating your concerns. Thank you."
"Dear Customer, Thank you for bringing your concerns to our attention. We're disappointed to hear that you have been inconvenienced by this matter, and per your request we'll be placing you on a Do Not Call list. Please allow 48 hours for this process to take action. If you continue to receive calls after this time frame please contact us at customersupport (at)empire-today.com. Thank you."
"Dear Customer, We regret to hear that this was your experience, and understand that your order is now cancelled. For future questions or concerns please contact us at customersupport (at) empire-today.com. Thank you."
"We strive to make beautiful new floors easy, and are thrilled to hear that we did just that. We hope you enjoy your carpet for years to come. Thanks for sharing!"
"Dear Customer, We regret to hear about your experience and understand that we have processed your allowance. If you continue to have questions or concerns please contact us at customersupport at empiretoday.com. Thank you,"
"We're glad that you enjoyed your experience with us! Thanks for sharing!"
"It was wonderful to read your review. We’re so happy that everyone you worked with helped make this a positive experience for you. We appreciate the recommendation, and we hope you’re enjoying the new look and feel of your home!"
"Thank you for taking the time to share your experience with us. We regret the issues that initially occurred with your installation, but we’re glad that we were able to help make things right for you. Please don’t hesitate to contact us with any additional questions or concerns. You can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
"We’ve read your review, and we’re glad the installation process went smoothly and that the installers were professional and considerate. We truly appreciate the recommendation and hope to assist you with future projects!"
"We’re glad that you enjoyed your experience with us! Thank you for sharing, and we hope to assist you with future home improvement projects!"
On a scale of 1 to 10 I would rate the experience a 10!
no detail was left undone.
"We’re glad that your sales rep was so helpful and that you were able to take advantage of our next day service. It’s wonderful that the entire process went so smoothly for you, and we hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
"Thanks for taking the time to share your experience! We’re thrilled that you enjoyed working with us, and we look forward to assisting you with future home improvement projects! Jeanette Ramey, National Customer Service Manager"
be installed on 2 different days since we were having hardwood and carpeting installed. Last Thursday the hardwood installers did not arrive until 10:00 after asking us did we want to be first on the list. We were told it was a 1 -1 ½ day job, 3 days
and 3 broken items later it was finished. Wednesday the initial day to install the carpeting, supposed to be 1st
on the list again, they were late. Surprise, surprise, surprise?..not. The guys who showed said they could
not do the job because of wall units in the 1 bedroom, (after we were told during consultation they would be able to handle them) we would have to break them down. We rescheduled for today and
broke down the units and moved 3 of the pieces out of the room. Supposed to be 1st on the list
today they show up after 12 after 2 calls to the office. They get here and now want to charge us a few hundred to
take our sleep number bed apart and not put it back together. Our response was leave. They called us and said they would do the job without charging us to take the bed apart. We said ok. I don?t know why. They left anyway without doing the
job or so much as a word just left . I called Molyneaux. They are more than happy to complete the job. They know all of the details
#dontuseempiretoday
"Thank you for bringing your concerns to our attention. We can assure you that this is not the installation experience we expect for our customers, and we regret that your job has not yet been completed. We want to know more about your concerns, and we will be contacting you shortly to help make things right. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thank you for bringing your concerns to our attention. We regret the confusion and difficulty that occurred during your payment process, and we never want our customers to be inconvenienced. We would like to know more about your experience and the issues that you have had with your product, and we will be following up with you soon. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
The next day the carpet installers came. I saw them cutting my carpeting in the alley on the blacktop and questioned them about having gravel stuck between the pad and carpet. They assured me it wouldn't be. Then I asked him if they had already installed the new pad and he said my pad was better quality and in good shape. I explained why I wanted the pad changed. After a discussion they changed it. They installed carpeting and moved furniture back. I had to clean off paint scuffs from brand new furniture. and pull out some staples outside the office (the carpet didn't quite line up). Later that day I noticed my wooden door and door frame both were damaged from them moving the furniture into them, there was also a large cut into a baseboard. I also noticed a couple loops of berber were already damaged. Overall, the installers were nice but they seemed to be in a big rush which caused the problems.
When Empire Today called me two days later to inquire how I liked the carpeting and service I told them about the problems with the door and moulding and the woman said she would have someone from customer service call me. I am still waiting for that call.
I am glad I did not get the hardwood because I do not believe the job would have been done to my satisfaction.
"Thank you for bringing your concerns with your installation to our attention. We want to know more about what happened, and we regret the lack of follow up you’ve received. We would like to make this a positive experience for you, and we will be contacting you shortly to discuss a resolution. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
After over an hour, we finally got to talk price. The Manufacturer's retail price was $18,000 for 1,550 sqft of carpeting, but it came down to $9,000 with the half off advertised program. Quite laughable! After an 'advertising' discount to put a sign in our front yard, the price came down another couple thousand. Then a 'call' to Marty's boss brought it down to $5000. When I asked him for his BAFO (Best And Final Offer) he asked me what I had in mind and what my budget was. My response was the lowest price for equivalent carpet and padding gets the job, which he ended up coming down to around $3700.
We ended up putting a $200 down deposit just to get him out of our house since he was there for almost 2 hrs. He emphasized that we need to make sure we were comparing "apples to apples" and that the Pendleton carpet line he sold us was 36oz faceweight. We found out (and finally verified with Empire's corporate customer service) that the Pendleton line is Shaw carpet with a 25oz faceweight. I can't stand being lied to!!! I'm sure you'll see the standard Empire response below or that maybe I misheard the sales rep....NOPE, I wrote it down as Marty told it to me and even repeated it back to him to make sure I had it right!
Avoid EMPIRE like the plague!
"We appreciate you bringing this situation to our attention. It’s disappointing that you didn’t have a positive sales experience, and we’d like the opportunity to learn more about your concerns. We understand that you’ve cancelled your order, but we’d still like to speak with you about the situation. If you’re interested in speaking with us, you can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Licensing
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FAQ
Contact Information
., Pittsburgh, PA 15201
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