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Empire Today
Acoustic Ceiling Tiles - Install, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.761 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 15% | ||
| 8% | ||
| 10% | ||
| 16% |
Showing 1-25 of 61 reviews
Samantha G.
Aug 2023
Installed less than 2 years ago. Please look at pictures. Installed by 2 Mexican gentleman, one did not speak any English. Floors are spacing already. I CAN PULL THE BOARDS UP BECAUSE THEY ARE SO SPACED. ONE HUGE CHIP. THERE’S GAIGES IN THE LVT. Spoke with LASHAY TEASLEY customer service who after looking at pictures TOLD ME THIS WAS MY FAULT AND WOULD NOT BE COVERED. I WAS APPARENTLY LIED TO BY SALES REP WHEN HE SAID WE HAD 5 year coverage on install and 25 years on product. PLEASE DO NOT TRUST THIS COMPANY. THEY WILL NOT HONOR THEIR WARRANTIES. LOOK AT HOW BAD THESE PICTURES ARE LESS THAN 2 years after install!! OVERPRICED AS WELL!
Zane G.
Jun 2021
The initial visit by John Stroup was quick and efficient. He was very personable and helped me pick the best product for my needs. The installation went very well. The carpet was quickly and professionally installed and looks great in house. I would definitely recommend Empire Today Carpet again.
Sandy B.
Dec 2020
On 11/30/2020 we had a rep come to our home to give us an estimate and gave him a deposit of $1,434.94 which was immediately deducted from our bank account. On 12/01/2020 we requested to make a change to the order. We were put in touch with the rep that originally took our order. During the conversation he made a comment about how this would affect his commission. I found this to be in poor taste and by the end of the conversation I was so upset that I decided to cancel our entire order which was well within the 3 days that Empire requires. I was told my deposit would be refunded within 7-10 days. I have contacted Empire (12/12 - 12/14 - 12/21) and not one person can tell me when I will get my money back. I have two different confirmation numbers regarding this refund. Also, not one person knew the correct amount to be refunded ($1,434,94). I have been told that the sales manager would return my call to get this situated and that has not happened.
Response from Empire Today�
"Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. We'll be looking into your concerns right away."
Marian H.
Sep 2018
-Salesperson with no samples and zero knowledge of his product. Wanted to get overdue porch job going, however, so booked anyway. That was in July. - FYI: Scheduled installation windows are 8am-6pm, nothing smaller, so take off your whole day(s) to wait. - Cancellation/ wasted day #1: Waited half of the day taken off before job cancelled due to impending rain. (Ok, legit.) - Cancellation/ wasted day #2: Installer called 3 days in advance—Friday morning to cancel Monday— because rain was in forecast! Too late for me to schedule any work for myself. Totally dry all weekend and Monday, so could they please come? Nope. - Cancellation/wasted day #3: Complete no show. Received auto call in morning saying they were on their way within 2 hours. Called customer service late in afternoon/early evening to ask when they were coming. Was told keep waiting because they have until 6 to come. No show. - Wasted day #4 (mid-September): Show up at 1pm. I had to leave before they were done, so left someone else there. See the stunning results of the job after a month and a half, 4 wasted work days, and nearly $600.
Matt S.
Sep 2017
Was scheduled for a Friday. Got an automated call in the morning saying the installers would be there sometime in the afternoon. Then about 45 minutes later received a call from the installation coordinator stating the installers were on their way. Nobody arrived by noon so i called to check on the status, at that time i was told nobody called me but the automated message. I was told they would arrive sometime between 2-3PM. At 3:15 i got a call from the installation coordinator stating that the van with the carpet in it had broken down and he wasn't sure when the carpet would be able to be installed. He said the best thing he could do would be to call me the following Tuesday to give me an update and hopefully schedule at that point. I got an automated call Tuesday morning stating the installers would be there sometime in the morning hours. Meanwhile i had never stated that Tuesday would work for installation. All i was told was that we would hopefully schedule something for the weekend on Tuesday. Luckily my spouse was off of work and was there when they basically showed up to install the carpet unannounced. The installers installed the carpet quickly but did not remove the old padding on the steps which i paid extra for nicer padding. There is an obvious difference in the cushion between the steps and the floor. I was also told by the salesman that he would come to do a post installation check to make sure i was happy with everything which never happened. Was very disappointing in the professionalism with Empire.
Response from Empire Today�
"Dear Customer, Your satisfaction is important to us, and we're disappointed to hear about the delay in your installation. We'll be in contact with you soon to learn more. Thank you."
Sharon M.
Aug 2017
Very bad experience for me and still is going on since April. The installers were in and out so fast and no wonder. They were very rough when tearing out old carpeting, caused a lot of damage in my house to which I am still fighting to get repaired. The worse was the damage done to my marble floor in master bathroom, cracked and chipped & a few pieces broken off. Customer service s not cooperating as to a remedy about repair or replacement of 9 pcs. of marble which I had to locate and aren't an exact match but I was willing to settle for, no choice. they were sent the estimate which was in my opinion very reasonable, no response. Now I have no choice but to involve the BBB and hope they can help, so stressed and disappointed in such a large company,shame o them.
Response from Empire Today�
"Dear Customer, We sincerely apologize for your experience, and assure you that this is not the level of service that we expect for our customers. We'll be further investigating your concerns. Thank you."
David R.
Aug 2017
The sales person, the product and the install were great. We had the carpeting installed in January. I do not however like the fact they have been calling me once a week for the last few months trying to sell me more. I have asked several times to be removed from their call list yet the calls still come - usually when I am at work. So on that merit - despite the great price and quality install - I will not hire them again because they are annoying the heck out of me and can't respect my wishes to leave me a lone. That is why I am giving them a D score. Otherwise, it would have been an A.
Response from Empire Today�
"Dear Customer, Thank you for bringing your concerns to our attention. We're disappointed to hear that you have been inconvenienced by this matter, and per your request we'll be placing you on a Do Not Call list. Please allow 48 hours for this process to take action. If you continue to receive calls after this time frame please contact us at customersupport (at)empire-today.com. Thank you."
Jennifer W.
May 2017
Salesman that came out to do the estimate was great. He was having a lot of trouble getting the credit app to go through as it kept crashing on him, so we ended up doing a paper app. Luckily he had to call in, because I wanted laminate but his manager said it would not be wise as I have a mobile home that is not on a foundation and it would shift and end up sticking up. So pleased with their honesty and risking losing a sale. I decided to go with vinyl, looks like laminate and pleased with the finished product. Installation was a day later that originally scheduled because product did not arrive on time, luckily I was on vacation. The installers arrived and were nor aware the would have so much stuff to move as I was told they would move all the big stuff, the vinyl for 2 rooms was all 1 piece so everything has to be out. The crew got it all out and covered as it all had to go outside. They even had to bring some pieces back inside and work around some passing storms. The installers were great and knew what they were doing. The worked quickly and nearly. Overall a great experience.
Response from Empire Today�
"We strive to make beautiful new floors easy, and are thrilled to hear that we did just that. We hope you enjoy your carpet for years to come. Thanks for sharing!"
Richard O.
Apr 2017
The salesperson was great when we first chose our carpet. He gave us three dates to install, but they never showed up to any of them. We made another appointment when I called the office to complain, and at that time they told me I wasn't even on the schedule. They cracked a couple of lines of caulking in our tiles when they were installing the carpet. If I had to do it again, I wouldn't go with them based upon this experience.
MICHAEL T.
Jan 2017
I was very happy. He had all the points.
Amanda K.
Dec 2016
Awful they charged more then quoted out of our account and took more out then what we where asked to pay They didn't show Went 5 days over schedule Still arnt done hopefully will be done tomorrow and when they came to fix issues with the laminate they brought the wrong color
Response from Empire Today�
"Dear Customer, We regret to hear about your experience and understand that we have processed your allowance. If you continue to have questions or concerns please contact us at customersupport at empiretoday.com. Thank you,"
Delores M.
May 2016
unknown
Delores M.
Feb 2016
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Response from Empire Today�
"We're glad that you enjoyed your experience with us! Thanks for sharing!"
Ishmell B.
Nov 2015
unknown
Response from Empire Today�
"It was wonderful to read your review. We’re so happy that everyone you worked with helped make this a positive experience for you. We appreciate the recommendation, and we hope you’re enjoying the new look and feel of your home!"
Robert M.
Jun 2015
After they brought the wrong carpet a few times, they finally did well.
Response from Empire Today�
"Thank you for taking the time to share your experience with us. We regret the issues that initially occurred with your installation, but we’re glad that we were able to help make things right for you. Please don’t hesitate to contact us with any additional questions or concerns. You can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Bruce P.
Jun 2015
I liked the fact that they left the house in the same state it was in when they arrived which was clean. They cleaned up after themselves. It is impossible to see the seams which is always important for carpet instal. They did the job in one day. The price and service was better than most.
Response from Empire Today�
"We’ve read your review, and we’re glad the installation process went smoothly and that the installers were professional and considerate. We truly appreciate the recommendation and hope to assist you with future projects!"
Pam S.
Jun 2015
unknown
Response from Empire Today�
"We’re glad that you enjoyed your experience with us! Thank you for sharing, and we hope to assist you with future home improvement projects!"
GARY C.
May 2015
A very knowledgeable and pleasant salesman,Marty Hunnter, came to our house exactly at the appointment time.He gave his "pitch" and we were pleased with price, quality,and warranty. The very next day the installers arrived.as promised.Their work was excellent and they were very good,actually outstanding and they stayed until 8:30 cleaning up and finishing details
On a scale of 1 to 10 I would rate the experience a 10!
no detail was left undone.
On a scale of 1 to 10 I would rate the experience a 10!
no detail was left undone.
Response from Empire Today�
"We’re glad that your sales rep was so helpful and that you were able to take advantage of our next day service. It’s wonderful that the entire process went so smoothly for you, and we hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Donna C.
Nov 2014
Very knowledgeable. I was very pleased with them. Would I use them again? Most definitely! The installers were great.
Response from Empire Today�
"Thanks for taking the time to share your experience! We’re thrilled that you enjoyed working with us, and we look forward to assisting you with future home improvement projects! Jeanette Ramey, National Customer Service Manager"
Nadine A.
Oct 2014
We used Empire Today to do our flooring which was set up to
be installed on 2 different days since we were having hardwood and carpeting installed. Last Thursday the hardwood installers did not arrive until 10:00 after asking us did we want to be first on the list. We were told it was a 1 -1 ½ day job, 3 days
and 3 broken items later it was finished. Wednesday the initial day to install the carpeting, supposed to be 1st
on the list again, they were late. Surprise, surprise, surprise?..not. The guys who showed said they could
not do the job because of wall units in the 1 bedroom, (after we were told during consultation they would be able to handle them) we would have to break them down. We rescheduled for today and
broke down the units and moved 3 of the pieces out of the room. Supposed to be 1st on the list
today they show up after 12 after 2 calls to the office. They get here and now want to charge us a few hundred to
take our sleep number bed apart and not put it back together. Our response was leave. They called us and said they would do the job without charging us to take the bed apart. We said ok. I don?t know why. They left anyway without doing the
job or so much as a word just left . I called Molyneaux. They are more than happy to complete the job. They know all of the details
#dontuseempiretoday
be installed on 2 different days since we were having hardwood and carpeting installed. Last Thursday the hardwood installers did not arrive until 10:00 after asking us did we want to be first on the list. We were told it was a 1 -1 ½ day job, 3 days
and 3 broken items later it was finished. Wednesday the initial day to install the carpeting, supposed to be 1st
on the list again, they were late. Surprise, surprise, surprise?..not. The guys who showed said they could
not do the job because of wall units in the 1 bedroom, (after we were told during consultation they would be able to handle them) we would have to break them down. We rescheduled for today and
broke down the units and moved 3 of the pieces out of the room. Supposed to be 1st on the list
today they show up after 12 after 2 calls to the office. They get here and now want to charge us a few hundred to
take our sleep number bed apart and not put it back together. Our response was leave. They called us and said they would do the job without charging us to take the bed apart. We said ok. I don?t know why. They left anyway without doing the
job or so much as a word just left . I called Molyneaux. They are more than happy to complete the job. They know all of the details
#dontuseempiretoday
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We can assure you that this is not the installation experience we expect for our customers, and we regret that your job has not yet been completed. We want to know more about your concerns, and we will be contacting you shortly to help make things right. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Sarah C.
Jul 2014
They demanded payment up front, would not do anything without full payment even though we had made a deposit. Their system could not recognize our payment. While I was on another floor of the building trying to work it out the workers left, without saying anything to anyone, left the doors unlocked and open! The back and forth on the phone was arduous, given wrong information. There was NO sense of customer service, no understanding, no willingness to make it work. Finally they came another day and laid the carpet. It is already fraying/unraveling in one spot, after about one month!
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We regret the confusion and difficulty that occurred during your payment process, and we never want our customers to be inconvenienced. We would like to know more about your experience and the issues that you have had with your product, and we will be following up with you soon. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Julie K.
Jun 2014
Salesman, Ken, arrived on time. He was pleasant and did a fine job. I asked about hardwood, I wanted a price but somehow was paying for it by the end of the pitch because I have a hard time with even slight pressure. I felt regret as I was paying for it and by the end of the day I cancelled the hardwood order but this took about 20 minutes wiith someone in TX who wanted to hold my order and give me an additional $500 off. He tried to pressure me in to keeping the order on hold which I really didn't appreciate. Then when I finally convinced him I didn't want it, he placed me on hold for several minutes and after what seemed like an eternity I finally got a cancellation confirmation.
The next day the carpet installers came. I saw them cutting my carpeting in the alley on the blacktop and questioned them about having gravel stuck between the pad and carpet. They assured me it wouldn't be. Then I asked him if they had already installed the new pad and he said my pad was better quality and in good shape. I explained why I wanted the pad changed. After a discussion they changed it. They installed carpeting and moved furniture back. I had to clean off paint scuffs from brand new furniture. and pull out some staples outside the office (the carpet didn't quite line up). Later that day I noticed my wooden door and door frame both were damaged from them moving the furniture into them, there was also a large cut into a baseboard. I also noticed a couple loops of berber were already damaged. Overall, the installers were nice but they seemed to be in a big rush which caused the problems.
When Empire Today called me two days later to inquire how I liked the carpeting and service I told them about the problems with the door and moulding and the woman said she would have someone from customer service call me. I am still waiting for that call.
I am glad I did not get the hardwood because I do not believe the job would have been done to my satisfaction.
The next day the carpet installers came. I saw them cutting my carpeting in the alley on the blacktop and questioned them about having gravel stuck between the pad and carpet. They assured me it wouldn't be. Then I asked him if they had already installed the new pad and he said my pad was better quality and in good shape. I explained why I wanted the pad changed. After a discussion they changed it. They installed carpeting and moved furniture back. I had to clean off paint scuffs from brand new furniture. and pull out some staples outside the office (the carpet didn't quite line up). Later that day I noticed my wooden door and door frame both were damaged from them moving the furniture into them, there was also a large cut into a baseboard. I also noticed a couple loops of berber were already damaged. Overall, the installers were nice but they seemed to be in a big rush which caused the problems.
When Empire Today called me two days later to inquire how I liked the carpeting and service I told them about the problems with the door and moulding and the woman said she would have someone from customer service call me. I am still waiting for that call.
I am glad I did not get the hardwood because I do not believe the job would have been done to my satisfaction.
Response from Empire Today�
"Thank you for bringing your concerns with your installation to our attention. We want to know more about what happened, and we regret the lack of follow up you’ve received. We would like to make this a positive experience for you, and we will be contacting you shortly to discuss a resolution. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Debbie B.
May 2014
EMPIRE gave a rate of 400.00 we paid for their MISTAKE. Salesmen need to be more knowledgeable on what they TRY to sell people.....
Thank you, Debbie Buchanan
Response from Empire Today�
"We regret that your installation could not be completed as initially planned. We never want our customers to be inconvenienced, and your frustration is understandable. We want to ensure that all your installation concerns are being addressed, and we understand that we’ve been in contact with you. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Kymberly B.
Dec 2013
Impressed. They were thorough. They didn't cut corners. They were negotiable on price. Offered financing. Gave advice on how to maintain floors.
Amy B.
Oct 2013
The sales rep was great! He came on a Saturday and helped us pick out our carpet. The only thing I didn't like was that he wanted to run our credit for approval before we even looked at carpet. I was seriously turned off by that tactic!!! I simply told him that running our credit for approval was premature since we didn't see anything. Luckily, he dropped it and moved on with the appointment. He didn't rush us and helped us select what was best. The installers did a good job. They were earlier than they said and finished ahead of time. The didn't leave a mess behing. We love the new carpet. We would use Empire again!
Response from Empire Today�
"Thank you for taking the time to share your experience! We’re thrilled to know that the installation went so smoothly and that you’re enjoying the new look of your home! We look forward to assisting you with future home improvement projects. Angelica Snell, Resolution Team Manager"
Licensing
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FAQ
Empire Today� is currently rated 3.7 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.