Reviews
3.84 Reviews
Showing 1-4 of 4 reviews
Sara G.
08/2007
internet service
 + -1 moreEarthlink disconnected our phone service and told us it would take 24 hours to connect us again. However for an entire MONTH they failed to connect us!! We called them every day and asked why our phone wasn't working, and they kept on telling us our case had been escalated to the "highest priority". There is absolutely no accountability because they refuse to give out names when you call. Despite their promises, we were without a phone for 1 month. Finally, when we switched back to Verizon, Earthlink charged us $170 for no apparent reason and refuses to refund that money.
Description of Work: We had used Earthlink as an internet provider for two years, but they offered us a great deal to switch our phone service to them as well. We decided to try to save some money and switched from Verizon to Earthlink. Bad idea!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
Paul F.
10/2006
internet service
 + -1 moreCompetent, patient, and polite instruction for final resolution of problem.
Description of Work: Had difficulty setting up several mailboxes for e-mail.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$19
ELIZABETH B.
10/2006
internet service
 + -1 moreI was pleased, no major problems. It's slow at times but really--it's dial up, I mean what can you expect. But I didn't loose the connection that often and since it was for my leisure, I found it adequate for the price.
Description of Work: The cost is monthly. I used their lower end model, PeoplePC, had dial up service.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$15
LESLEY A.
09/2006
internet service
 + -1 moreI HAVE NOT HAD ANY PROBLEMS, OR SERVICE INTERRUPTIONS. IT IS FINE FOR A DIAL-UP SERVICE. THEY ALSO HOSTED MY WEBSITE. THEIR TECHNICAL SUPPORT IS GOOD, AS IS THE CUSTOMER SERVICE.
Description of Work: THEY PROVIDE MY INTERNET SERVICE FOR THE COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$15
Contact information
unknown, Pittsburgh, PA
www.earthlink.netLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service
FAQ
EARTHLINK is currently rated 3.8 overall out of 5.
No, EARTHLINK does not offer free project estimates.
No, EARTHLINK does not offer eco-friendly accreditations.
No, EARTHLINK does not offer a senior discount.
No, EARTHLINK does not offer emergency services.
No, EARTHLINK does not offer warranties.
Contact information
unknown, Pittsburgh, PA
www.earthlink.net