DP 7 Day Services Inc.

This is the 2nd job we had DP 7 Day Services do. Damon and his crew did a great job on our porch, and we're glad we decided to his company again.

DP 7 Day Services, Inc. is a spectacular business entity!!! They are a multi-faceted business team who takes pride in providing stellar delivery of services. The business offers a wide range of services which include: demolition, hauling services, home improvements, concrete repair and real estate advice. I have been a loyal customer with DP 7 Day Services, Inc. for several years utilizing many of their services. The business has earned my respect and gratitude because of their prompt, professional and trustworthy interactions with me. One extremely note worthy business endeavor with this company was a contract established to refurbish a rental property. The company successfully completed repairs and acted on my behalf to seek a tenant for the property. All advertising, showing of the property through open houses and tenant screening was done adequately with completeness. I recommend this business to anyone who is seeking a business that strives to make the customer feel important. DP 7 Day Services, Inc. is a "One Stop Shop" business that will meet a variety of your contracting needs. I have found the business to be a 5 Star Quality Service Provider. Mrs. M

I had originally found DP 7 Day as an Angie's List deal back in 2015 to repair some cement along an iron fence, where a $99 purchase would get a quote and 8 hours of cement-work labor. After his quote on that project came in high, I deferred the project. Having a more-urgent need to fix a cinder-block retaining wall lining the edge of our courtyard, I contacted DP 7 Day again to see if he would honor the $99 credit from the prior purchase that had never been used. Graciously, he was willing to honor it and credit $99 to my proposed replacement of the cinder-block wall with a concrete planter. (Picture 1 below, from DP, shows the cinder-block wall before this project) After measurements were taken and a $300 deposit (+$99 credit) sent, DP built a frame and came to pour the mould of the planter. He had to excavate the cinder-block wall, which turned out to be a more-difficult endeavor than he anticipated. But he successfully removed it. He poured the concrete and returned several days later to remove the frame once the concrete had set. In removing the frame, he managed to break off a side of the planter that he had just poured. Rather than re-pour the planter, he patched the broken piece of concrete to the rest of the planter (see Picture 4 below). After seeing the result (Side and headon views, discolored patchjob Pics 2,3,4 below), we were concerned about the integrity of the patched wall of the planter, and also noticed that the planter was not level (from front near the patched wall to the opposite end, Pic 6 below), and that the walls of the planter were bulged (Pic 5 below). We called these issues to DP 7 Day's attention and, after contemplation, decided we were not pleased with the results---that it looked like poor-quality work done by someone who took shortcuts with the project. His response to me was that he thought it looked good, and that he had received compliments from several of my neighbors on the quality of the work, in an apparent attempt to convince me that my own sense of the quality should be based on my neighbors' supposed praise of it. In fact, we spoke with a neighbor contractor familiar with concrete pouring, and his professional assessment was that several shortcuts were taken in the pouring of the concrete: No shims were used to ensure a level pour; No reinforcement material was put into the corners, as seems to be standard protocol to ensure corner integrity; No pressure was applied to the outer walls of the frame to prevent the poured concrete from bulging. All simple efforts that could have prevented all of the issues noted. After further thought, we contacted DP 7 Day again to let him know that we were not pleased with the product he had provided: we had concerns about the structural integrity of the broken wall that he had patched that it might not make it through a winter; we had concerns about the lack of levelness of the planter and of the bulging walls; and we had concern about the aesthetics of the patching material being a different color (see pictures below). DP's written response to our concerns: "Here's your original wall (Pic 1) it was never level or close to perfect and the goal we confirmed in person was to replicate the wall as best we could but in the form of a planter. Front to back level is found nowhere within any exchange of text messages.... I can't give you something for free that is not part of our original agreement." I don't know about others, but it seems to me that there are some general minimal expectations in quality one could expect when asking someone to make a planter: "level" and even-walled being two of them. I don't think it is unrealistic to expect a consistent-width, structurally-sound wall and level pour. DP went on: "As stated previously, the thin crack occurred due to the pressure required to dismantle the form no other reason..." and assured me that it would survive the winters, that it was structurally sound. I will add that this was not a thin crack, but a complete separation of the wall that was patched back into the poured concrete. He offered a proposal to satisfy the contract: He would either knock $50 off the total cost, or he would come by and paint the concrete to make it a uniform color and I would owe the remaining balance. After a back-and-forth text conversation, and the more we thought about it, we were not happy with either the quality of the product or the attempts to deflect the blame. We told him that there were two options that would satisfy us: either come back and remove the poor-quality planter and start again, or refund the deposit so that we can use it toward someone else creating the planter for us and walk away from the project. On 11/21, DP stated that "there was obviously a misunderstanding somewhere within the process on both sides but I won't be taking full responsibility for it." I simply don't see where there was a misunderstanding; the issues we've highlighted are entirely attributable to shortcuts taken by DP in framing the planter and pouring the concrete. When we advised that we would not be providing the second half of the payment until this effort is resolved to our satisfaction, and that we would be involving Angie's List mediation or the BBB in this effort, he attempted to send (on 11/22) "a general agreement form to sign stating that (1) no further work will be done on this project and that (2) no review(s) will be posted at any time regarding the matter. It's simply a mutual agreement and it stays where it is." I offered to sign it only if he was providing me the refund I asked for. He stated that he would not provide the refund because this was about a "difference of opinion as to the result." Knowing that arbitration would require a review be posted, I refused to sign the form and have posted this review. DP 7 Day has walked away with $400 and left us with a very low-quality planter. Now that the first winter cold snap has passed, we can demonstrate that our concerns that were expressed about the structural integrity of the planter walls were completely justified. After the recent cold spell, the broken, patched wall (that DP assured me would survive the winter) has cracked where he broke/repaired it. Additionally, another side wall of the planter has cracked. Rather than rely on our own sense of quality, we believe pictures speak volumes. Attached below are several pictures of the finished result, so that you can judge for yourself. Take a look at the pictures, and see what you think of the quality of the product. If you believe that the product and the contractor's responses and behaviors that we've described above are of high-quality workmanship and professional integrity, then by all means use DP 7 Day for your concrete needs. We will not be.

Damon and his crew worked diligently to complete the installation of our handicap ramp. He was honest and had a high standard of integrity. Appreciate his level of constant communication as well.

It went great. The owner showed up promptly, was affordable and a friendly individual. I would not hesitate to contact him again.

Went well initially, looked good, & I gave a good review. A few cracks appeared after a few months & Damon came out & repaired them. This December, 14 months after repairs, with little snow & very little salt used, it is deteriorating badly. Chipping, pitting & cracks reappearing. In our first conversation , I mentioned that others claimed resurfacing wouldn't hold up. His response was " they lied". This is his response now; -------------------------------------------------------------------------------------------------------------------------------------------- Hi Don, In regards to resurfacing it will last for different periods of time depending on current temperatures, changes from cold to warm, use of rock salt, calcium, foot traffic and underlining issues with the original surface that's being coated over. Opinion and interpretation of a product or process lasting can be misunderstood as none of us have control of the natural elements. Evaluating the slab and coordinating a plan to consider a brand new pour would be welcomed. And because you are a previous customer in good standing we will have a little more flexibility with final pricing. Please let us know if that is something you are considering. Thank you and have a great day! ------------------------------------------------------------------------------------------------------------------------------------------ I'm baffled as to why my experience is so poor when his other reviews are 35 a 2 b & 2 c.

Work was done on time and within budget. Staff were always courteous and professional. Highly recommended

The weather in our region makes it difficult to schedule exterior concrete work, but once we got through that challenge, everything went very smoothly. Though it took a little while for work to be performed, I appreciated that he was very responsive throughout, and communicated about the anticipated weather and its effects via text and email. The work was a bit less than expected (quote was given based on a couple of my photos and description), so he actually charged $25 less than the original $300 estimate. In addition to charging less than his estimate, he filled in some extra cracks that I had not identified. Very friendly and great service.

He did a great job and was very friendly and easy to work with. It was a challenging fix and we were able to work together well to come up with a solution. The final product looks good. He smoothed everything out and matched it to the existing sidewalk flawlessly. I would hire him again for other jobs.

I was very pleased with the service provided.  
This was phase one of multiple projects that DP 7 day services is contracted to do and I'm confident ,based on my first experience, the others will go equally as well.

Would Recommend. Great Job! After a minor remodel of the house, I was left with a bunch of material and debris. I contacted DP and was able to schedule a pick up time that worked for me. All contact and communication was courteous and professional. The material was removed promptly and professionally. Thanks to Damen and DP services. Great company and quality job.

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Damon kept me informed by emails and text. The first scheduled date for the service was canceled due to weather. The work was rescheduled for about 2 weeks later. The old steps were removed and concrete poured for the new ones. Allowed a few days for the concrete to set. Came back today to remove the form boards and fill in the sides of the steps. Will be back in about a week to do some minor touch up. Damon was very professional and personable. 

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Mr Pitts was always in communication, very professional and helpful.

I plan to have him return to repair some cracks in garage cement too.

He is you BEST choice for cement work.

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Did pretty good job, missed some spots.  I showed hims some other more extensive work that needed to be done.  He said he would send me a written estimate.  Never was sent.

DP was professional and courteous. He did a good job on the concrete and basement walls, and was clear about what was involved and the issues to take into consideration. Sometimes took a few days to reply to email but always did get back in not unreasonable time. I would use his services  again.

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Provider was very courteous and professional. Job was cleaned up nicely. If we were to need such services again we would definitely hire them again.