DILLON CARPET & FLOORING

It was a pleasure having Dillon Carpet and Flooring redo all of our flooring and carpeting – starting with our first conversations with Kathy at the store on Mt. Royal Boulevard, to bidding farewell to Jim and his son Patrick at the completion of the installation project. We first visited with Kathy in mid-September 2019. We shared our criteria regarding the project, and she was very helpful in choosing product, from several perspectives – appearance, quality, maintenance, and ultimately cost. Kathy provided very good suggestions for carpet options, and helped us decide on vinyl plank for the hard flooring choice. She was also instrumental in getting us close on color for both products. After a couple of visits to the store, we were ready to have Jim come to the house for measurements and to prepare a bid, given our tentative choice of products (for carpeting and hard flooring). He was also very agreeable to a few additional requirements that we had for the project, including reduction of floor squeaks, add extensions (toes) to the basement steps (which were also newly carpeted), and change the master bath from carpeted to hard surface. Jim’s bid arrived 4 days later, and the bid was competitive. After due consideration, we decided to book our project with Dillon Carpet and Flooring in early October 2019. Jim and Patrick arrived promptly on November 12, 2019 to start the project, and it was completed on November 20. In all, it took 8 days to re-floor approximately 2400 square feet of floor surface. At the end of each day, Jim would specify the areas where he would be working so that we could clear out closets, small items, etc. After that, he and Patrick moved all furniture items, and returned them to their original locations after installing the hard flooring or carpet. Also, 3 toilet removals and resets were included. They always performed a thorough end-of-day clean-up. They were totally professional from start to finish. An example of thoughtful "value added" customer service from Dillon – on trash night, Patrick placed a huge amount of the cut and tied old carpet and padding neatly at our curbside for haul-away. But the best part of doing business with Dillon was enjoying the outcome. The overall appearance of the new floor coverings was, as hoped - outstanding. But to go the next step, and see their attention to detail is where you can really appreciate the value that Dillon brings to a project. To name a few things: the layout of the vinyl plank is artistic; Jim went the extra mile to match our base board wood stain for trimming the vinyl plank; the transitions from hard flooring to carpet are first class; and regarding the carpet, the seams are seamless, and stretches and tucks are precise. We could go on, but the installation substantially exceeded expectation. Jim and Patrick are way more than flooring installers, they are craftsmen! We are 100% satisfied, and without hesitation highly recommend Dillon Carpet and Flooring. One additional item. When the project was completed, Jim made it very clear, that if we needed any follow-up work done, to simply contact the office to schedule a return visit at no cost. As it turned out, a couple cosmetic corrections were needed, and true to his word Jim and Patrick came back promptly, and performed the fixes – quickly, efficiently, and with the same attention to detail. Simply awesome!

They were outstanding. They spent time helping us with carpet and flooring choices. They were very attentive in making the arrangements for installation. They were very professional during the installation. They did a great job of cleaning up each day. The work they did was high quality. While the price we paid was not the least expensive, it was very fair and we paid for the quality of the installation.

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We have known Jim for over 20 years and have had Jim do flooring in all of the homes that we have lived in. He has done linoleum, carpet, hard wood. He even designed a carpet for a living room using 2 different colors years ago. Everything that he does is perfection! EVERYTHING! He even vacuums the carpet when he is finished installing it. There is never a sign that he was in your home, he is meticulous.

This time, we asked Jim to do installation of hard wood and carpet while we were on vacation. We came home to a beautiful job done once again and again....not a spec of dirt anywhere!

This is a family business that cares about their customer...from Kathy ( Jim's wife) in the showroom) to Jim and his son on the job, you will never find service and perfection matched.

Dillon Carpeting was professional, courteous and responsive. The basement stairs were carpeted quickly and look great. I would definitely use them again. They cleaned up afterward and removed all traces of debris.

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We were beyond satisfied with all aspects of the carpeting project with Dillon Carpet & Flooring! Jim (the owner) came to our house to discuss our options and was extremely professional, polite, and knowledgeable.  It was easy to communicate with his office, and we were happy with how flexible they were with scheduling.  We told Jim how to get into our house, and they came in and did all of the installation while we were at work.  They completely carpeted four bedrooms and a hallway in two days, and everything was neat when we came home.  We are thrilled with our new carpeting!  We plan on putting carpet in our basement, as well, and we will definitely be calling Dillon Carpet & Flooring for that project.

Arrived day and time agreed upon.....
Fabricated a design ...prepped area  ....pre-assembled design on floor
transferred to wall...cleaned up tile, wall and floor...
Applied special grout....cleaned-up again
Work was done by Jim and his very able assistant craftsman...Bill
Both are no nonsense craftsmen that do not waste and time
We will use them again and recommend them totally....

Possible moisture problems precluded natural wood, cork and other composite flooring.  As a result, Jim Dillon recommended an all vinyl, floating floor of simulated wood planks.  About 1500 sq. feet of vinyl flooring was installed as well as a ceramic bath floor tile.  The work was done quickly, cleanly and professionally.  After almost 10 months the floor has proved itself to be an excellent choice.  Dillon was extremely helpful and a pleasure to work with. 

Jim Dillon came to our residence and brought carpet samples for us to look at.  He was very informative on the different brands and grades of carpeting and made recommendations based on our needs and budget.  We purchased that day and Kathleen called my husband within a few days to set up a day for the install.
Jim returned to install the carpet within a few weeks.  He and his assistant were very punctual, professional and friendly.  The install took a little over two hours and they vacuumed the new carpeting and surrounding areas to pick up any debris.  We love our new carpet and would recommend Dillon Carpet and Flooring to anyone looking for outstanding quality at a reasonable price.   Thanks again!

I originally stopped at the storeroom and talked with Kathleen about the different carpet types I wanted in each room.  She was very knowledgeable and helpful with these decisions.  Next, Jim came over and measured and brought samples of the carpets that Kathleen and I discussed.  Then a quote was compiled.  The quote was a bit over budget so, Kathleen picked similar carpets that fit my budget.  Jim came and installed the carpet and it was perfect.  They were on time, professional, and even vacuumed after installation.  Wonderful experience.

Superior Craftsmanship...All phases..family owned and work done by owner...Started as scheduled..stripped floors and prepared for flooring...cleaned up every day...took 4 days...worked continuously with 1 other employee....only stopped for lunch...Did many extras  in completing job...no extra charge...moved and replaced fixtures, extra design at front door etc....Did not nickel or dime you as from 4 other Big box stores did on estimate...gave 1 price...complete job..
was not the least expensive  quote...but didn't feel comfortable with nickel/dime quotes....I totally recommend  Dillon

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