DILLON CARPET & FLOORING

It was a pleasure having Dillon Carpet and Flooring redo all of our flooring and carpeting – starting with our first conversations with Kathy at the store on Mt. Royal Boulevard, to bidding farewell to Jim and his son Patrick at the completion of the installation project. We first visited with Kathy in mid-September 2019. We shared our criteria regarding the project, and she was very helpful in choosing product, from several perspectives – appearance, quality, maintenance, and ultimately cost. Kathy provided very good suggestions for carpet options, and helped us decide on vinyl plank for the hard flooring choice. She was also instrumental in getting us close on color for both products. After a couple of visits to the store, we were ready to have Jim come to the house for measurements and to prepare a bid, given our tentative choice of products (for carpeting and hard flooring). He was also very agreeable to a few additional requirements that we had for the project, including reduction of floor squeaks, add extensions (toes) to the basement steps (which were also newly carpeted), and change the master bath from carpeted to hard surface. Jim’s bid arrived 4 days later, and the bid was competitive. After due consideration, we decided to book our project with Dillon Carpet and Flooring in early October 2019. Jim and Patrick arrived promptly on November 12, 2019 to start the project, and it was completed on November 20. In all, it took 8 days to re-floor approximately 2400 square feet of floor surface. At the end of each day, Jim would specify the areas where he would be working so that we could clear out closets, small items, etc. After that, he and Patrick moved all furniture items, and returned them to their original locations after installing the hard flooring or carpet. Also, 3 toilet removals and resets were included. They always performed a thorough end-of-day clean-up. They were totally professional from start to finish. An example of thoughtful "value added" customer service from Dillon – on trash night, Patrick placed a huge amount of the cut and tied old carpet and padding neatly at our curbside for haul-away. But the best part of doing business with Dillon was enjoying the outcome. The overall appearance of the new floor coverings was, as hoped - outstanding. But to go the next step, and see their attention to detail is where you can really appreciate the value that Dillon brings to a project. To name a few things: the layout of the vinyl plank is artistic; Jim went the extra mile to match our base board wood stain for trimming the vinyl plank; the transitions from hard flooring to carpet are first class; and regarding the carpet, the seams are seamless, and stretches and tucks are precise. We could go on, but the installation substantially exceeded expectation. Jim and Patrick are way more than flooring installers, they are craftsmen! We are 100% satisfied, and without hesitation highly recommend Dillon Carpet and Flooring. One additional item. When the project was completed, Jim made it very clear, that if we needed any follow-up work done, to simply contact the office to schedule a return visit at no cost. As it turned out, a couple cosmetic corrections were needed, and true to his word Jim and Patrick came back promptly, and performed the fixes – quickly, efficiently, and with the same attention to detail. Simply awesome!

They were outstanding. They spent time helping us with carpet and flooring choices. They were very attentive in making the arrangements for installation. They were very professional during the installation. They did a great job of cleaning up each day. The work they did was high quality. While the price we paid was not the least expensive, it was very fair and we paid for the quality of the installation.

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We have known Jim for over 20 years and have had Jim do flooring in all of the homes that we have lived in. He has done linoleum, carpet, hard wood. He even designed a carpet for a living room using 2 different colors years ago. Everything that he does is perfection! EVERYTHING! He even vacuums the carpet when he is finished installing it. There is never a sign that he was in your home, he is meticulous.

This time, we asked Jim to do installation of hard wood and carpet while we were on vacation. We came home to a beautiful job done once again and again....not a spec of dirt anywhere!

This is a family business that cares about their customer...from Kathy ( Jim's wife) in the showroom) to Jim and his son on the job, you will never find service and perfection matched.

Dillon Carpeting was professional, courteous and responsive. The basement stairs were carpeted quickly and look great. I would definitely use them again. They cleaned up afterward and removed all traces of debris.