Reviews
5.039 Reviews
Showing 1-25 of 39 reviews
Carole C.
12/2015
piano tuning
 + -1 moreHe was really terrific. He's also a fine musician. He also takes time to explain to you about your piano and gives you options. With Pianos and you could spend a fortune fixing them. He tells you the various levels you could look at. He was able at a very fair cost to bring it to a level that I could enjoy playing it.
Description of Work: He took the piano action home and worked on it, he cleaned the piano, he tuned it.
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Yes, I recommend this pro
$650
Charles S.
08/2014
piano tuning
 + -1 more. Joe is an outstanding professional. He was here for many hours tuning the piano. He also made a repair to one of the handle pulls on the piano. I highly recommend Joe. He did a great jo. I will have him back again to tune the piano again in December.
Description of Work: Tuned the piano which had not been tuned in many years.
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Yes, I recommend this pro
$205
Robin B.
07/2014
piano tuning
 + -1 moreHe explained his fees up front. He said it would take about two hours to tune the piano and the fee would be $195. We had recently moved and it had been more then a few years since the piano was tuned. He ended up working longer then two hours but his fee remained the same. My piano sounds beautiful and I would be happy to recommend Joe's service to anyone looking for a reliable person to tune their piano.
Description of Work: Joe gave my piano a full inspection before suggesting needed services. He took his time to explain his evaluation and how he would be tuning the piano.
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Yes, I recommend this pro
$195
Matthew S.
02/2014
piano tuning, musical instrument repair
 + 0 moreJoe was incredibly professional and knowledgeable. He was running a bit late from his morning appointment, but took the time to call and inform me that he would be 15 minutes late. When he arrived, he inspected the piano as promised prior to doing any work. He explained the situation with the piano was not ideal since it had previously been stored in a basement resulting in warped wood and rusted strings. He was careful to go over the risk of strings breaking and the associated costs, all the while taking time to teach me about the various parts and functions of my piano. We agreed upon that he recommended and he went to work. Several hours later, Joe had our piano sounding absolutely beautiful. He took great care to clean up and even did a few minor repairs that he noticed free of charge. He was patient with our dog and engaging with my young daughter. I would recommend Joe to anyone in need of piano service.
Description of Work: Tuned piano, and repaired several stuck/unresponsive keys.
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Yes, I recommend this pro
$255
Kevin C.
02/2014
piano tuning
 + -1 moreWe have not yet used Mr.DeFazio. He came out an gave us an estimate on some piano repairs. He was very professional, and very knowledgable of our piano make and model and what was needed to get it back in working order.
Description of Work: Mr.DeFazio came out and gave us an estimate of the cost of piano repair.
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Yes, I recommend this pro
Terri D.
09/2013
piano tuning
 + -1 moreVery nice, personable. Liked him a lot. Seemed to know what doing.
Description of Work: Tuned and cleaned my piano
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Yes, I recommend this pro
$90
Tania L.
08/2013
piano tuning
 + -1 moreI am delighted to have found Joe DeFazio and will happily use him for all our tuning needs on our new piano. When I found a piano on Craigslist that seemed like a good deal, Joe met me at the seller's home and I sat with him for 30 minutes while he took apart the whole instrument and walked me through each part. I loved how much I learned (and so did the seller). In a private conversation in front of the seller's home he gave me his full assessment and helped me establish that the asking price was more than fair. What I most appreciated was that the $75 fee he charged for that initial evaluation went toward the cost of tuning the new piano once it was delivered to our new house, so essentially I paid for the tuning but fixing the sticky keys on the piano was no additional charge. He'll be coming back in the fall to adjust the piano again once we get through the humidity of the summer!
Description of Work: Joe Defazio evaluated a piano I was thinking of buying through Craigslist, then when I bought it, he tuned the piano.
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Yes, I recommend this pro
$200
Lauri D.
07/2013
piano tuning
 + -1 moreHe is the best! Gave me a complete education on top of idylic service. He made Angei's List worthwhile.
Description of Work: Repaired and tuned piano
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Yes, I recommend this pro
$500
Tania L.
06/2013
piano tuning
 + -1 moreJoe was wonderful. He explained that it would be better for me to be present for the evaluation, and he set up an appointment with the sellers that worked for me. I was 5 minutes late, but he had already arrived and taken the casework of the piano apart. I sat for half an hour, fascinated, as he explained every detila of the piano's manufacture. I have played piano for years and never knew a fraction of what I learned in those few minutes. He was soft spoken, thorough and professional. At the end he suggested we step outside for a final evaluation (away from the sellers of the piano) and was very helpful in his advice. The best part was the price! It was $75 for the evaluation (which was half what I was expecting), and if I hire him to tune the piano once we move it, those $75 will go toward the cost of that tuning. So because I decided to buy the piano, the evaluation was essentially free of charge. The only slight negative was that it took several days after my initial contact for Joe to call me back, but since I was in no hurry, this was not a problem for me, and he was worth the wait.
Description of Work: Joe evaluated a piano I found on Craigslist and was interested in buying. I wanted to know if it was sound and if the asking price was fair.
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Yes, I recommend this pro
$75
Elaine M.
06/2013
piano tuning
 + -1 moreVery pleasant person and knowledgeable about what he does. Fixed everything we hoped to in one trip. We are very pleased with the result and highly recommend him for any piano repair/tuning needs.
Description of Work: Mr. Defazio hand made a missing part, fixed a lose leg of my piano, and raised pitch.
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Yes, I recommend this pro
$240
N Jonathan T.
06/2013
piano tuning
 + -1 moreMr DeFazio was prompt in getting back to me. I had to cancel our first scheduled appointment because my job called me out of town, but he was very accommodating. When he came, he was careful to examine each piano and give a careful estimate, noting possible problems that might cause price increases because of added material and labor. Thankfully, that did not happen, and despite the fact that my spinnet piano took longer than he expected (because of the more difficult access to the lever action), he did not increase his price. I will definitely call Mr DeFazio to tune my pianos next year, and highly recommend his work. This is an excellent artisan who is committed to his craft.
Description of Work: Tuned 2 pianos
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Yes, I recommend this pro
$400
Mario D.
04/2013
piano tuning
 + -1 moreHe was very nice. Was obviously very knowledgeable about pianos. He examined the piano and explained to me the make and quality of my particular piano. He explained the tuning process and gave me a choice between a less expensive tuning versus a more thorough tuning. He also mentioned that due to the quality of the piano and the reasons we use it (i.e., practice by children), the less expensive option would meet our needs. I chose the less expensive option. After he spent some time tuning the piano, he told me he would need to do the more expensive process, but would only charge me for the less expensive option since that was what was agreed upon.
Description of Work: Mr. Defazio tuned the piano after thoroughly explaining the mechanics of what he was going to do
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Yes, I recommend this pro
$185
Pierce C.
01/2013
piano tuning
 + -1 moreJoe chose a time to come tune the piano that was convenient for my wife and I and he showed up exactly when he said he would. He was very respectful of our home ie taking off shoes, asking where to put things we had on the piano, and greeting Buddy the Cat. He played the piano for a little bit and asked if I wanted the long or the short diagnosis on the instrument. When I said long, he proceeded to give me as much information about the advent of our piano as he could based on the components and workmanship that he saw in the piano. If there was anything that I did not understand he would go back and rephrase until I understood when he meant. He gave me different price points for what he could do (basic tuning and how long he thought that would hold, the tightening of a bunch of screws that were causing an annoying click, etc...) and then he began tuning. He took 2 passes at the piano while tuning it to help ensure that it was keeping in tune and, since I am a musician, told me a lot about the process he was going through as he did it. 3 days later I finally had time to sit and play the piano for a while. I am very happy. The piano sat for many years unplayed and therefore has not been tuned or upkept in some time. It has clearly opened up since the tuning. He warned me upfront about where I will always hear pitch issues and why, and also told me where I would hear the greatest sonorities on the piano and why. He is very friendly, knowledgeable to the highest extent, and very meticulous with his work. I will use him every time I have a piano issue, and I will send friends to him as well.
Description of Work: Piano Service and Tuning
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Yes, I recommend this pro
$185
Melissa C.
11/2012
piano tuning
 + -1 moreJoe returned my call same day to schedule the service. He discussed with me on the phone the approximate cost, and we scheduled the appointment. He was able to fit me in very quickly. He was on time and thoroughly examined my piano. Explained exactly what it needed and gave me much insight into the inner workings. He was incredibly professional and patient with all of my questions. The price he quoted me on the phone was exactly what he charged. I am extremely pleased and will definitely use him again for the next tuning.5-6 year
Description of Work: My 10 year old piano needed tuning. It had not had a tuning in approximately 5-7 years.
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Yes, I recommend this pro
$185
Sarah L.
09/2012
piano tuning, musical instrument repair
 + 0 moreHe arrived at the scheduled time and roughly reviewed my piano and then gave an estimated price for the job. Approximately 5 hours later my piano looked and played like it was brand new. He did not find additional damage so the price was exactly as he had quoted. I had not been able to use my piano because of damage and filth. Now I am enjoy playing because it is just like brand new! Overall I would use his services again and would recommend him.
Description of Work: Thoroughly cleaned my piano, even removed the keys. Repaired some sticky keys and tuned the piano. Completely cleaned, scrubbed and dusted my piano inside and out.
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Yes, I recommend this pro
$285
ERICA S.
04/2012
piano tuning
 + -1 moreJoe gave me an appointment for the following week. He gave me a window of time for his arrival and came within that window. He was respectful, courteous, and knowledgable. His explanations were clear. He gave me his credentials as a tuner and pianist.He quoted his expected costs, but he also gave me a higher quote based on further issues with the piano which might be uncovedred during the course of the tuning,. I was stunned by the affordability of his services. He began to work immediately, and he was finished in less than three hours. He taught me a lot about the piano as he explained what he had done. He charged the lower of his quotes. As a bonus, Joe was eager to teach me about the piano, so that I could understand the repairs he antiicipated. His explanations were easy to understand and very interesting as well. He is a quite a nice and likeable person. He is trustworthy, and I felt comfortable with him in my house. He is not only a skilled craftsman, but a professional musician as well; he knows what to do and how the instrument should sound. For a modest fee he totally rejuvenated my piano. I really can't say enough about him. I would recommend him without any reservations, and I would use his services again in a heart beat.
Description of Work: Joe tuned my very neglected piano. He was responsive and courteous on the phone.. He gave me an appointment for the week following my call. He was punctual. As others have noted, he removed his shoes at the door. We had talked about the problems I was having, inclucing several stuck keys dating from my rock and roll era--I can barely remember! I was not optimistic about the possibility of repairing the piano, as I'd been told many years ago by a piano tuner that a stuck key couldn't be repaired. I'd prepared myself for the worst. Joe told me that he was a musician with an extensive history of piano repair as well. He played a few bars during his initial once over The piano sounded remarkably good! He explained the problems that were immediately visible to him, and counseled me as to those that might turn up as he proceeded. He knew that I was not interested in making a large investment in this piano. He told me that he would advise me of the cost after a thorough inspection. Shortly thereafter he explained his findings to me, letting me know that further problems might be uncovered during the course of the tuning. He quoted a cost of an easy repair versus the worst case scenari Unbelievable! I gave him the go ahead. Joe set about his work. He was totally focused. I had a strong sense that he was not the type to steal the family silver, so I left him alone. After approximateky two hours, I thought I heard the angels singing, but it was Joe playing my piano. The sound was remarkable, and though I knew he was probably finished, I hesitated to interrupt him. Checkbook in hand, I prepared for the higher fee. I was surprised when he charged me the lower amount. Since then I've begun to play the piano after a long hiatus. It even sounds good when I play it!
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Yes, I recommend this pro
$200
Ralph M.
03/2012
piano tuning, musical instrument repair
 + 0 moreJoseph thoroughly inspected our old piano, gave me a complete analysis of what was good and bad and what the risks for the future were. He fixed the detached key and the stuck hammers and brought it more or less back into tune; he suggested that he delay the precision tuning until later, since we would be moving the piano around and that might throw it out of tune. I was very pleased with Joseph, and I'd be glad to engage him again.
Description of Work: Joseph thoroughly inspected our old piano, gave me a complete analysis of what was good and bad and what the risks for the future were. He fixed the detached key and the stuck hammers and brought it more or less back into tune; he suggested that he delay the precision tuning until later, since we would be moving the piano around and that might throw it out of tune. I was very pleased with Joseph, and I'd be glad to engage him again.
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Yes, I recommend this pro
$220
Sean M.
12/2011
piano tuning, musical instrument repair
 + 0 moreThis is the second piano I've had Joe inspect. Again, he was knowledgeable and clear in his description of the piano's problems and potential future problems. He gave me a reliable estimate of the cost to fix the parts of the piano that showed wear, but was honest to mention that the piano didn't really need repairs if I could live with the symptoms of the worn parts. He's extremely courteous in his dealings with customers-- taking his shoes off before entering the piano seller's carpeted piano room, reminding me to mention to the piano mover (whom he recommended) that the seller's house had white carpets. Honestly, there is no better piano expert in Pittsburgh.
Description of Work: Joe inspected a piano that I was considering purchasing. He met me at the piano seller's house. He walked through all aspects of the piano while clearly explaining the condition of each part and whether it might present a problem in the future. He gave me an estimate of how much it would cost to repair and tune the piano (this one didn't need any serious repairs!). He recommended piano movers after I decided to buy the piano. Also, I was able to email Joe photos of the piano's serial number and manufacturer before we met, so that he could find the age and history of the piano.
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Yes, I recommend this pro
$75
Sean M.
12/2011
piano tuning, musical instrument repair
 + 0 moreJoe is extremely knowledgeable and professional. He drove an hour out of his way to meet me at the piano seller's house. He explains everything that he's doing and tells it like it is. After the inspection, he recommended that I not buy the piano, based on the $800 - $1200 in repairs it would take to get the piano to a basic playable quality (unless, of course, I wanted it more for its furniture value-- it was beautifully refinished). He will be my piano expert for hire for as long as he remains in the business!
Description of Work: Joe came with me to the house of someone selling a piano. He inspected the piano, clearly explaining each detail he was analyzing at the time. As we worked through the complete inspection, he used a checklist to give me a range of pricing and repair options (some necessary, some nice-to-haves) to bring the piano to a playable level.
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Yes, I recommend this pro
$75
ROBERT W F.
11/2011
piano tuning, musical instrument repair
 + 0 moreDon't think the humidifier recommendation is just an addition to his wallet. He has treated us fairly every time. Do give him some time to get there. It can take a couple of weeks to fit into his schedule.
Description of Work: Defazio has been tuning our 6'2" Baldwin for a while. It had developed an annoying buzz and he suggested adding a humidifier to the piano. It is now a year later. The piano buzz has never returned and the instrument stays in tune very well. He will be tuning it again soon.
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Yes, I recommend this pro
$250
Jason Z.
05/2011
piano tuning
 + -1 moreRegular tuning of our piano, and Joe did another excellent job. Before tuning the piano, he asked about any issues with the piano. We had some keys which buzzed, and as part of the tuning process he searched for the source of it. When he didn't find it, he scheduled a second visit for a few days later, so he could bring some tools to help search for the source of the buzzing. He found it pretty quickly on the second visit. He was punctual to both visits, impeccable in his professionalism, and all around great. This is our second time using him, and both times he's been the best experience with a repairman or technician we've ever had.
Description of Work: Tuned our piano, inspected the piano to find the cause of several buzzing keys, performed general maintenance on the piano.
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Yes, I recommend this pro
$200
Nicole T.
08/2010
piano tuning
 + -1 moreI appreciated his honesty and suggestions to wait until October to tune to the piano. We have set our appointment for that time and I am reassured about the sticking keys. Thank you!
Description of Work: Called to make an appointment for piano tuning. Also brought up a concern of sticking keys. On the phone he suggested to wait until October for the tuning, because the summer's humidity would only require a sooner tuning for the fall and winter. He said the keys were swollen from the humidity and it was normal. He offered to come out to tune the piano if the sticky keys made playing the piano less enjoyable.
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Yes, I recommend this pro
connie B.
06/2010
piano tuning, musical instrument repair
 + 0 moreI donated a piano to an African American school and he too also donated extra services to help me. He went the extra mile with the communication and getting the service done. I was very satisfied with him.
Description of Work: He repaired a piano and tuned it for me.
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Yes, I recommend this pro
$300
Jason Z.
06/2010
piano tuning
 + -1 moreOur piano had been untuned for several years, and then moved from Florida to Pennsylvania. The piano badly out of tune, and so we called Mr. DeFazio for tuning. He scheduled the tuning for only a few days later. He showed up promptly, and took great care to inspect the piano, telling us about its condition and needed tuning. We consented and he went right to work, spending about two hours doing a full tuneup of the piano. The quality of his workmanship and professionalism was unparalleled - after he got the piano tuned correctly, he not only explained the expected maintenance schedule, but also the modifications he'd make to account for the peculiarity of the piano, the seasonal changes, and keeping to a modest budget.
Description of Work: Inspected our piano, performed a pitch up tuning on the piano.
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Yes, I recommend this pro
$160
TONY E.
03/2010
piano tuning
 + -1 moreOn arrival, Mr. DeFazio was personable and professional. We had a chance to talk about the piano and its use, and he told us about his relevant background. After removing several pieces of the piano, he began cleaning out the dust and dirt and getting an overall sense of the piano and what was needed. Once he began tuning it, we went about our activities. He worked diligently and talked with us when he had a question or found something that needed to be done. Although he did several additional things, like regluing the felt on several hammers, he charged us the amount that he had stated originally. Because it had been so long since it had been tuned, which required more work, he charged us $160. He told us the regular price for annual tuning was $125. We plan to call him within a year for annual tuning of the piano, as we were very satisfied with his work.
Description of Work: Mr. DeFazio checked out the entire piano, as it had not been tuned in several years. He did some general cleaning, finding several metal pieces in the bottom of the piano. He did a thorough tuning, and found several felt pieces that needed to be reglued - which he did. After about three hours he was done, and the piano sounded wonderful. He gave us some advice about problems that could be arising and how he suggested we address them. Because it is a spinnet, some need to be handled somewhat uniquely. We appreciated his work and additional insights about our piano.
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Yes, I recommend this pro
$160
- 1(current)
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Contact information
1033 MIRROR ST, Pittsburgh, PA 15217
Licensing
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Service Categories
Piano Tuning,
Musical Instrument Repair,
Piano Movers
FAQ
DEFAZIO PIANO SERVICE is currently rated 5 overall out of 5.
No, DEFAZIO PIANO SERVICE does not offer free project estimates.
No, DEFAZIO PIANO SERVICE does not offer eco-friendly accreditations.
No, DEFAZIO PIANO SERVICE does not offer a senior discount.
No, DEFAZIO PIANO SERVICE does not offer emergency services.
No, DEFAZIO PIANO SERVICE does not offer warranties.
Contact information
1033 MIRROR ST, Pittsburgh, PA 15217