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David Hood Roofing
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Gutters & Downspouts Cleaning Service,
About us
The David Hood Roofing Co. was founded in 1924 as a dedicated family business committed to quality craftsmanship. Our experienced roofing specialists are able to help homeowners transform their home's curb appeal and create a peace of mind with a quality long-lasting roof.
Business highlights
Emergency services offered
101 years of experience
Services we offer
Roofing. Shingle roofs. Slate roofs. Shake roofs. Flat roofs. Solar.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.457 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 14% | ||
| 5% | ||
| 4% | ||
| 7% |
Showing 1-25 of 57 reviews
Amy B.
Feb 2018
The initial assessment and quote was great. When I called I was in touch with a Michael and he came out gave us a quote and was very quick to respond when I would email him with a questions. Once we picked our roof, I was told we would get a call 4-6 weeks. After 6 weeks I had to email Michael 2 or 3 times asking if someone was going to call cause we never got a call. Then in Jan when it was 0 we got a call they wanted to come and replace the roof. I really did not feel comfortable with them replacing the roof with it being 0 and snow on the roof, Plus I work from home and I am on the phone all day, I made it very clear I would need a weeks notice to schedule so I could clear my calendar. I had asked them to please call my cell not my husbands, we had them call 3 times wanting to come out the next day, finally we were going to have a nice day 30's I said fine, I was luckily able to clear my work schedule to do other things besides be on the phone. They did the work in 2. 5 days, when they were done it was a Friday night and we go rains my husband went to look in the attic and it was leaking we called the on call person who was GREAT!! he came out within 30 min and went up in the pouring rain and took picture, the original workers forgot to seal the chimney. The gentlemen that came out, I think he went by D was so sweet and sealed it and gave us his cell in case we had any other issues that weekend, prior to Monday. We come to now. The originally team did not clean up the mess in the back yard with plastic and debris in our yard and there is a spot on the porch that is leaking we told them we wanted them to look at. We had called Ryan who set up the work and he does not have a voice mail my husband called numerous times then finally called the secretary who gave him Tom to talk to, we voiced our concerns and what we wanted done. It has been 2 weeks and no one has gotten back to us, they originally stated they were out and cleaned up but no one let us know and there is still garbage from them in the back yard and the porch roof still leaks. Needless to say we will not pay the remainder till these things are fixed. I am very disappointed with the follow up with the team we got. They then went on to do our neighbors roof, I feel like they hurry to get the job done and then on to the next, no follow up.
Response from David Hood Roofing
"After receiving the clients call, our Residential Manager met with our service crew at the [Member Name Removed] residence on Friday 2/16. We met with Mr. [Member Name Removed]. We cleaned grounds to owner's satisfaction. We investigated the two leaks. We informed owner that the leak on the rear porch would require removal of three courses of shingles, removal and replacement of deteriorated plywood and installation of new shingles. We sealed the chimney flashing and told owner we would apply a masonry sealant to his brick chimney. We agreed to do this work this week (week of 2/19) weather permitting. We need weather to be dry and temps above forty for the sealer to be effective. Owner was satisfied with our meeting and the plan to resolve the issues. (Based on content, the Angie's post would have occurred prior to this meeting)."
Jacqueline D.
Feb 2018
Work was subbed out. Arrived without notice, unable to clean gutters, roof covered with snow. Second time given notice, we called them to say roof was covered with snow. They arrived anyway. Unable to do work. Third time arrived without notice and cleaned gutters to our satisfaction. Workers were pleasant and capable Photos were taken before and after.
Kathrine H.
Oct 2016
Fabulous company! I really like them. They're just top-notch. I was pleased with the outcome, and the knowledge they gave me about proper gutter maintenance. They're very honest and reliable. They're not cheap, but they're dependable.
Dwayne W.
Mar 2016
We discovered a large amount of water in my kitchen in the morning after a heavy rain. After trying to determine the problem myself, I decided to give the professionals a call. When they arrived they quickly got to work finding the problem which turned out to be a loose vent boot. The boot was replaced and they resealed and checked my entire roof for other issues. The guys that worked on my roof were very polite and worked quickly. I would definitely call these guys again if I needed to.
Response from David Hood Roofing
"Thank you [Member Name Removed], we appreciate the review and look forward to servicing you again in the future should you need us."
Steven Y.
Feb 2016
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Response from David Hood Roofing
"Thank you for your positive review of our services, and for your continued support of David Hood Roofing."
James L.
Feb 2016
unknown
Response from David Hood Roofing
"Thank you for your positive feedback. We hope you will continue to choose David Hood Roofing should you require roofing services in the future."
Christian H.
Jan 2016
I was very satisfied with this follow up visit. There was no additional charge.
This follow up visit was initiated by David Hood Roofing. I was impressed by their responsiveness to my first review.
This follow up visit was initiated by David Hood Roofing. I was impressed by their responsiveness to my first review.
Response from David Hood Roofing
"Thank you again for your positive feedback."
J. S.
Jan 2016
I chose David Hood because they've been in business for a long time, leading me to think they've got to be a reputable company. I saw one of their billboards and called them for an estimate on my parents house. They were the lowest bidder, the salesman was very pleasant to work with, and I trusted they'd do a good job. I was very satisfied! The work was done efficiently, with care for our family's home, and the price was reasonable. I would definitely recommend using David Hood. A great local contractor.
Response from David Hood Roofing
"Thank you for your positive feedback and support of David Hood Roofing."
Christian H.
Jan 2016
unknown
Response from David Hood Roofing
"Thank you for your review of our services. We apologize for any delay in communication regarding your roofing issues, and will be in contact with you shortly to evaluate the problem and formulate a viable solution. Thank you for continuing to choose David Hood Roofing to service your home."
Gerald B.
Jan 2016
II was disappointed with Hood because I have used them before. I called the first time to fix a leak in a shallow pitch roof and to assess whether anything needed to be replaced. The leak was fixed with a tar patch only to leak a few days later in a different spot. A second call resulted in more tar patches which did not fix the leak. Finally a third visit by a supervisor identified the problem area around a stack vent which was patched. Only at the third visit was replacement of the flat and shingled gable suggested.
All of the calls were answered promptly but I wasted money and time before replacing the roof and gable using another contractor.
All of the calls were answered promptly but I wasted money and time before replacing the roof and gable using another contractor.
Response from David Hood Roofing
"Mr. [Member Name Removed], We value your repeat business over the years and apologize for the miscommunication with your recent roof leak. Some roof leaks can be challenging to pin point and the most obvious fix is not always the correct one. This can result in multiple repair attempts before finally finding the problem. Admittedly we sometimes get caught up in finding and fixing the leak and forget to look at and assess the overall condition of the roof. Trust that our men had good intentions while failing to see the big picture. Thank you for bringing this to our attention, we will learn from it moving forward."
Elizabeth B.
Dec 2015
unknown
Response from David Hood Roofing
"We do not have an [Member Name Removed] in our database. Through some research we believe our customer contact name to be [Member Name Removed]. Our response to the “hidden $100 travel fee” is that this fee is not hidden. If this fee was not disclosed on your original call we apologize. We charge a $95 flat fee on every service call that we perform. This fee covers two men’s travel to and from your home, fuel costs and an administrative fee. Our labor rate is $65 per man per hour. We always send two men for safety reasons. Our men were at your home for 1-1/2 hours. The labor totaled $195 plus the $95 service call fee and $1.00 for trash bags totaled $291. The gutters on your non-walkable slate roof were completely full of debris and had trees growing out of them. We have before and after photos that should have been included with your invoice. While we were there we also measured your garage roof for a replacement. We reduced the invoice $32.50 for the time used to measure bringing the invoice total down to $258.50. We feel this amount is reasonable and fair for the work that we performed. We apologize for any misunderstandings and do not feel that we were dishonest in any way."
Joseph H.
Dec 2015
unknown
Response from David Hood Roofing
"Thank you for your positive review of David Hood Roofing. We take pride in the fact that we provide quality work and superior customer service, and thank you for choosing us to service your roofing needs. We hope that you will continue to choose David Hood Roofing for any future roofing services you may require."
Michael D.
Nov 2015
unknown
Gary S.
Sep 2015
unknown
Ellen P.
Jul 2015
unknown
Patricia Y.
Feb 2015
I didn't anticipate it to be that much, but I do have a lot of trees around my home. They did a nice job.
Response from David Hood Roofing
"Thank you for the opportunity to service your home. Feel free to contact us in the future if you need any additional work. Mark Wilhelm Customer Service/Sales Coordinator David Hood Roofing"
Nancy F.
Jan 2015
This company responded very quickly, extremely thorough, very friendly, and always on time. They provided before and after photos of everything on the roof and all the work they did. They also provided me with a full report that matched the itemized invoice. We couldn't have asked for better work/service. I'd recommend them to anyone.
Response from David Hood Roofing
"Thank you very much for the opportunity to serve you. Call me any time you have any questions or need us. We look forward to serving you in the future. Mark Wilhelm Customer Service/Sales Coordinator 412-458-3886"
Bernadette N.
Oct 2014
It went wonderful, they were very professional and neat. They cleaned up after themselves each day. They were even courteous enough to help me carry in my groceries.
Response from David Hood Roofing
"We're happy that you are happy! Thank you for the opportunity to provide you a new roof. Nancy Director of Customer Service"
Barry B.
Oct 2014
David Hood roofers did the work about a month after we agreed on it. They didn't let me know when they would be coming, and I had just reached the point of thinking they had forgotten me when I saw the workmen on my roof when I was on the way home one day.
My main complaint is that they estimated the job "in the $500 range" and it ended up costing $697. I spoke with the workman while he was on the roof, and he didn't indicate that he had encountered any complications, and I had no reason to expect the 40% price increase until I received the invoice. If I had known the job was significantly higher than 500 I would have gotten a second estimate before agreeing to the work.
My bigger concern is that I had the face of my house pointed a few months later by another company and those workmen identified immediately a major problem with another part of my roof that no one from David Hood had mentioned. This is not something I could see from the street, but according to the masonry workers, it was immediately obvious upon going up the ladder that the boxes gutters in the front of my house had not been flashed and that there were openings that animals could crawl into. I don’t understand why no one from David Hood mentioned this to me.
After receiving the invoice from David Hood Roofing I contacted them to let them know that I was unhappy with both of the above problems. The very nice woman on the phone told me, after checking back with the workmen, that they didn't tell me about the second problem because they weren't there to do a whole roof inspection. I find this unbelievable. I never get up on the roof of my very tall house, so I have to trust workmen to tell me what is going on up there. How could they not have seen something that was so clearly obvious to another workman and not mention it? Also, I don't understand how a company with so much experience could be this inaccurate in estimating the cost of a simple job. Finally, I am not happy that they didn't let me know once they got on the roof that the estimated price was not accurate.
For those of you who are looking to have roofing done, you might find it useful to compare these figures. David Hood charges the following: $95 for the service fee to get to your home and $130 per hour for the 2-worker team that will work on your house. They quoted me $65 per hour for labor, but I didn't understand that they never send a single worker, for safety reasons.
My main complaint is that they estimated the job "in the $500 range" and it ended up costing $697. I spoke with the workman while he was on the roof, and he didn't indicate that he had encountered any complications, and I had no reason to expect the 40% price increase until I received the invoice. If I had known the job was significantly higher than 500 I would have gotten a second estimate before agreeing to the work.
My bigger concern is that I had the face of my house pointed a few months later by another company and those workmen identified immediately a major problem with another part of my roof that no one from David Hood had mentioned. This is not something I could see from the street, but according to the masonry workers, it was immediately obvious upon going up the ladder that the boxes gutters in the front of my house had not been flashed and that there were openings that animals could crawl into. I don’t understand why no one from David Hood mentioned this to me.
After receiving the invoice from David Hood Roofing I contacted them to let them know that I was unhappy with both of the above problems. The very nice woman on the phone told me, after checking back with the workmen, that they didn't tell me about the second problem because they weren't there to do a whole roof inspection. I find this unbelievable. I never get up on the roof of my very tall house, so I have to trust workmen to tell me what is going on up there. How could they not have seen something that was so clearly obvious to another workman and not mention it? Also, I don't understand how a company with so much experience could be this inaccurate in estimating the cost of a simple job. Finally, I am not happy that they didn't let me know once they got on the roof that the estimated price was not accurate.
For those of you who are looking to have roofing done, you might find it useful to compare these figures. David Hood charges the following: $95 for the service fee to get to your home and $130 per hour for the 2-worker team that will work on your house. They quoted me $65 per hour for labor, but I didn't understand that they never send a single worker, for safety reasons.
Madelione S.
Oct 2014
went well till the end of the job.... then a roofing shingle fell on my alum. awning.. awning was damaged... I cannot get a return call the roofing co. on how to proceed with payment for repairs.
Response from David Hood Roofing
"Thanks for the opportunity to serve you. We will be back in touch for sure to help with the Awning. It was great speaking with you."
Linda R.
Sep 2014
Prompt return calls and appointments. Accurate estimates. Arrived on schedule. Completed the job in a professional and competent manner. Were very nice to work with and have at the house. Were accommodating for removing the gutters and satellite dish and took extra time to re-do trim when they were not satisfied.
Response from David Hood Roofing
"We are so pleased to hear that you had a terrific experience with us! From start to finish, we strive for excellence and appreciate you letting us know we achieved it. Thank you for your business. We look forward to serving you in the future. Nancy Director of Customer Service"
Paul F.
Sep 2014
It was great. I got excellent service. Everyone was very courteous, cleaned up, and Ryan did a great job coordinating everything. Ray is honest, has high integrity, and good at his job. I got prompt service.
Response from David Hood Roofing
"Hello (Member names removed), We are so glad to hear you were pleased with the service you received by Ryan and Ray. We appreciate your business and look forward to servicing you in the future. Sincerely, Nancy Director of Customer Service"
Roger K.
Jun 2014
They finally answered the phone. We’ve been using them for years. It’s long complicated story. They were bought out and that’s what we used. They were sold out to another company and I don’t know the name of the company that that took over. The gentleman that was here is excellent. They were very good.
Response from David Hood Roofing
"Hi [member name removed], We appreciate your loyalty over the years. Because of loyal customers like you, David Hood Roofing is celebrating 90 years of being in business this year. You will continue to receive excellent workmanship and service. We look forward to servicing you in the future. Sincerely, Nancy Director of Customer Service"
Marya R.
May 2014
Just from the initial call, these people picked up the phone and had someone out within 2-3 days. They were so professional, so friendly, they explained everything they were doing. I was just so amazed.
Response from David Hood Roofing
"Hi Mrs. (member name removed), Thank you so much for business and positive comments! We are glad to hear you were “amazed” by the service, professionalism and workmanship you received. We look forward to servicing your roofing needs in the future. With gratitude, Nancy Director of Customer Service"
STEVEN S.
Mar 2014
.
Response from David Hood Roofing
"[member name removed], Thanks for the "A" Rating! We appreciate your business! Nancy Director of Customer Service"
Licensing
State Contractor License Requirements
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FAQ
David Hood Roofing is currently rated 4.4 overall out of 5.
David Hood Roofing accepts the following forms of payment: CreditCard
No, David Hood Roofing does not offer free project estimates.
No, David Hood Roofing does not offer eco-friendly accreditations.
No, David Hood Roofing does not offer a senior discount.
Yes, David Hood Roofing offers emergency services.
No, David Hood Roofing does not offer warranties.