
David Hood Roofing
About us
The David Hood Roofing Co. was founded in 1924 as a dedicated family business committed to quality craftsmanship. Our experienced roofing specialists are able to help homeowners transform their home's curb appeal and create a peace of mind with a quality long-lasting roof.
Business highlights
Services we offer
Roofing. Shingle roofs. Slate roofs. Shake roofs. Flat roofs. Solar.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
14% | ||
5% | ||
4% | ||
7% |
"After receiving the clients call, our Residential Manager met with our service crew at the [Member Name Removed] residence on Friday 2/16. We met with Mr. [Member Name Removed]. We cleaned grounds to owner's satisfaction. We investigated the two leaks. We informed owner that the leak on the rear porch would require removal of three courses of shingles, removal and replacement of deteriorated plywood and installation of new shingles. We sealed the chimney flashing and told owner we would apply a masonry sealant to his brick chimney. We agreed to do this work this week (week of 2/19) weather permitting. We need weather to be dry and temps above forty for the sealer to be effective. Owner was satisfied with our meeting and the plan to resolve the issues. (Based on content, the Angie's post would have occurred prior to this meeting)."
"Thank you [Member Name Removed], we appreciate the review and look forward to servicing you again in the future should you need us."
"Thank you for your positive review of our services, and for your continued support of David Hood Roofing."
"Thank you for your positive feedback. We hope you will continue to choose David Hood Roofing should you require roofing services in the future."
This follow up visit was initiated by David Hood Roofing. I was impressed by their responsiveness to my first review.
"Thank you again for your positive feedback."
"Thank you for your positive feedback and support of David Hood Roofing."
"Thank you for your review of our services. We apologize for any delay in communication regarding your roofing issues, and will be in contact with you shortly to evaluate the problem and formulate a viable solution. Thank you for continuing to choose David Hood Roofing to service your home."
All of the calls were answered promptly but I wasted money and time before replacing the roof and gable using another contractor.
"Mr. [Member Name Removed], We value your repeat business over the years and apologize for the miscommunication with your recent roof leak. Some roof leaks can be challenging to pin point and the most obvious fix is not always the correct one. This can result in multiple repair attempts before finally finding the problem. Admittedly we sometimes get caught up in finding and fixing the leak and forget to look at and assess the overall condition of the roof. Trust that our men had good intentions while failing to see the big picture. Thank you for bringing this to our attention, we will learn from it moving forward."
"We do not have an [Member Name Removed] in our database. Through some research we believe our customer contact name to be [Member Name Removed]. Our response to the “hidden $100 travel fee” is that this fee is not hidden. If this fee was not disclosed on your original call we apologize. We charge a $95 flat fee on every service call that we perform. This fee covers two men’s travel to and from your home, fuel costs and an administrative fee. Our labor rate is $65 per man per hour. We always send two men for safety reasons. Our men were at your home for 1-1/2 hours. The labor totaled $195 plus the $95 service call fee and $1.00 for trash bags totaled $291. The gutters on your non-walkable slate roof were completely full of debris and had trees growing out of them. We have before and after photos that should have been included with your invoice. While we were there we also measured your garage roof for a replacement. We reduced the invoice $32.50 for the time used to measure bringing the invoice total down to $258.50. We feel this amount is reasonable and fair for the work that we performed. We apologize for any misunderstandings and do not feel that we were dishonest in any way."
"Thank you for your positive review of David Hood Roofing. We take pride in the fact that we provide quality work and superior customer service, and thank you for choosing us to service your roofing needs. We hope that you will continue to choose David Hood Roofing for any future roofing services you may require."
"Thank you for the opportunity to service your home. Feel free to contact us in the future if you need any additional work. Mark Wilhelm Customer Service/Sales Coordinator David Hood Roofing"
"Thank you very much for the opportunity to serve you. Call me any time you have any questions or need us. We look forward to serving you in the future. Mark Wilhelm Customer Service/Sales Coordinator 412-458-3886"
"We're happy that you are happy! Thank you for the opportunity to provide you a new roof. Nancy Director of Customer Service"
My main complaint is that they estimated the job "in the $500 range" and it ended up costing $697. I spoke with the workman while he was on the roof, and he didn't indicate that he had encountered any complications, and I had no reason to expect the 40% price increase until I received the invoice. If I had known the job was significantly higher than 500 I would have gotten a second estimate before agreeing to the work.
My bigger concern is that I had the face of my house pointed a few months later by another company and those workmen identified immediately a major problem with another part of my roof that no one from David Hood had mentioned. This is not something I could see from the street, but according to the masonry workers, it was immediately obvious upon going up the ladder that the boxes gutters in the front of my house had not been flashed and that there were openings that animals could crawl into. I don’t understand why no one from David Hood mentioned this to me.
After receiving the invoice from David Hood Roofing I contacted them to let them know that I was unhappy with both of the above problems. The very nice woman on the phone told me, after checking back with the workmen, that they didn't tell me about the second problem because they weren't there to do a whole roof inspection. I find this unbelievable. I never get up on the roof of my very tall house, so I have to trust workmen to tell me what is going on up there. How could they not have seen something that was so clearly obvious to another workman and not mention it? Also, I don't understand how a company with so much experience could be this inaccurate in estimating the cost of a simple job. Finally, I am not happy that they didn't let me know once they got on the roof that the estimated price was not accurate.
For those of you who are looking to have roofing done, you might find it useful to compare these figures. David Hood charges the following: $95 for the service fee to get to your home and $130 per hour for the 2-worker team that will work on your house. They quoted me $65 per hour for labor, but I didn't understand that they never send a single worker, for safety reasons.
"Thanks for the opportunity to serve you. We will be back in touch for sure to help with the Awning. It was great speaking with you."
"We are so pleased to hear that you had a terrific experience with us! From start to finish, we strive for excellence and appreciate you letting us know we achieved it. Thank you for your business. We look forward to serving you in the future. Nancy Director of Customer Service"
"Hello (Member names removed), We are so glad to hear you were pleased with the service you received by Ryan and Ray. We appreciate your business and look forward to servicing you in the future. Sincerely, Nancy Director of Customer Service"
"Hi [member name removed], We appreciate your loyalty over the years. Because of loyal customers like you, David Hood Roofing is celebrating 90 years of being in business this year. You will continue to receive excellent workmanship and service. We look forward to servicing you in the future. Sincerely, Nancy Director of Customer Service"
"Hi Mrs. (member name removed), Thank you so much for business and positive comments! We are glad to hear you were “amazed” by the service, professionalism and workmanship you received. We look forward to servicing your roofing needs in the future. With gratitude, Nancy Director of Customer Service"
"[member name removed], Thanks for the "A" Rating! We appreciate your business! Nancy Director of Customer Service"
Licensing
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