Custom Decorators Company exclusively specializes in kitchen cabinet surface work. This includes refinishing, restoration, spray painting, touch-up. We also repair surfaces and replace hardware. Phone numbers: (412) 481-1110, (800) 777-3241, cell ph. (412) 551-3303.
Cabinet refinishing & restoration. Cabinet hardware.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
0% | ||
0% | ||
25% | ||
0% |
"Sorry couldn't do the work. Special price time limit was exceeded"
"Customer was too far away. Told her may be able to do the work in during a slow time"
Came to our home on 1/7/2016 to take pictures and discuss options. This company when under previous ownership did a very nice job on cabinets in our adjoining eating area. Was told we we receive an estimate for several of the options discussed.
On 2/12, I contacted the company, who basically said they do not do small jobs, which is contrary to their website and what we were told by the gentleman providing the estimate. Our galley kitchen has 10 cabinets. We were not given the courtesy of a follow up phone call, and our kitchen renovation was delayed 5 weeks due to this company's lack of courtesy and professionalism.
"Couldn't do the requirement at that time."
Worked with Lou in the beginning. He brought a binder filled with recommendations ..sold me on the longevity of the cabinets and the process they put into them to get them refinished.
Then this is where it goes south. The new owner Don came out with a crew of two others to perform the work. I am so disappointed, disgusted, mad about how these cabinets turned out- and the response I received once I voiced my disapproval on the work performed. A week after the cabinets were completed, they started peeling in various places. I was told it was my fault- which it was not- it was the quality of the refinish job. My cabinets all have chips, runs, areas where a second coat should have been applied. I do not give these cabinets two years..when I was told by Lou ?they would look the same in 20 years.? DO NOT USE THIS COMPANY. There are many others that do what they do.. save yourself the agony of dealing with a bad end result/unprofessional owners and use someone else.
"We strive to meet quality and every expectation. The adjustments were made and all has been completed and settled. We have completed hundreds of kitchens since 1966 and have countless positive references and recommendations we can provide you which are not on these reviews."
"This was just a rare occurance where names crossed at the office and I was calling the wrong person. As I explained to the gentleman."
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