CrownHandyman

Couldn’t be more pleased. Project completed in a timely manner, looks great, and the price was reasonable. Thanks, Tom!

Outstanding showed up when he said and did the work in the time frame he outlined

The doors are great. They fit and look like originals and close with ease. A real improvement! The drywall was very professionally done - can't tell that there was any problem. The service was timely, courteous, and professional.

Thom is very meticulous, honest and professional. Besides having excellent work ethics, he is a nice and courteous person. He has gained full trust of all of us in the house. He knows what he can and cannot accomplish, and goes over his plans in great detail before beginning the work. He is our go-to person for any small job around the house, and we would recommend him without any reservations.

Thom is exceptional. He has been at my home at least six times in the past year to tackle a number of projects, including: installation of a ceiling fan, cleaning dryer lint trap, hanging pictures on a brick wall, changing ice maker tubing from plastic to copper, replacing corroded shower valve, building shelves for a small pantry going down basement steps, replacing garbage disposal, etc, etc. Thom is simply terrific and when he does not feel comfortable with a project, he tells me and then recommends a reputable contractor to do the work.

Thom is great. He is basically our to-go-guy for little projects around our house and two rental properties we own.

Terrific - Tom is economical, efficient, does good work is someone you can trust in your home even if you aren't there. He also stands by his work and is willing to attempt any job in your home that many other contractor would consider "too small to bother with".

I hired Thomas for the above stated work. Thomas showed up on time and completed the job to my satisfaction. I would hire him again and recommend him to others. The estimate Thomas provided was enumerated so we were able to add and subtract items to fit my budget and goals. While providing me estimates Thomas explained things clearly and provided fruitful input. The construction went on while my tenants lived in the apartment and I received no complaints from the tenants. The job was completed on time and at the price Thomas quoted me. I communicated with Thomas via email and I always received a response within 1 business day or sooner. On the last day of the job the bathroom was complete, in working order, and the work area clean.

Thom is meticulous, honest, reliable and just a nice overall chap. Its been such a pleasure doing projects with him that I keep finding more things for him to do. He is also quick to offer advice or referrals if there is something that he doesn't do, which isn't much. In fact I trust this man so much I added him to my home depot credit card so it would be easier to pick up material when needed.

Very well. As for the backyard work that he had done, that took a few days and was very professionally done. The recent work inside our house took one full day plus two partial days, followed by an additional partial day. The results were very nice. There was some additional work needed after the bathroom faucet was installed (snaking the pipe further down) for which we'll need a plumber to come out. But that was reasonable; everything works fine. A definite improvement for us.

unknown

Thom was easy to communicate with (email, text, phone calls) and did a wonderful job on my home. Pricing was exactly as he had originally quoted and I will continue to use him for future services. Highly recommended!

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It went very well. I thought (based on a comment an electrician once made) that there were probably sliding pocket doors sealed up in the walls between our hallway and our living room. Thom Crown carefully removed the wood paneling in the opening between the hall and the living room, found an old pocket door, which turned out to be one huge double-width pocket door, rather than a pair of pocket doors. He then got the pocket door working again, which entailed various finicky details (removing debris blocking its path, oiling it thoroughly, cleaning it, etc.) Thom Crown has done many other jobs at our house, including patching holes in plaster, framing new windows, painting, repairing cupboard doors, replacing a mantelpiece, installing wall-mounted bike racks, unclogging sinks. He is always friendly, skillful, reliable, happy to discuss options, and knowledgeable about working with older houses. He will undertake small tasks, such as oiling old wooden banisters, as well as large tasks, such as patching up the many holes left in our dining room ceiling when we had ceiling lights installed and then repainting the dining room (detailed paintwork, as the room has a lot of molding and three paint colors were involved).

unknown

The Good:
Excellent ideas on redesigning two bathrooms to update them and keep them looking appropriate for a house in a historic district.
 The Bad:
The completed bathrooms as a finished product are average at best and unsatisfactory in several ways.  The tile work is amateurish.  The paint job in the bathrooms is so thin that you can see the original paint color bleeding through in many areas.  The electrical work on one of the circuits did not work and was dangerous.  (They fixed that.)  The plaster work is uneven, has burrs and looks bad in many places.  The baseboards and quarter round trim are separating from the wall and from each other especially in the corners.  The toilet paper holder is loose in one of the bathrooms.  
 The Ugly:
This project was supposed to go as follows:  Do the first bathroom to completion, then move to the second bathroom and the entire project would take about 6-8 weeks.  I was pushed by them to do both bathrooms at once, I relented and allowed them to do that because, according to them, it would be "more efficient".   If "more efficient" is defined as  taking 16 weeks, then it was.  I find it particularly annoying that on many of the days, only 4-5 hours were spent working on the bathrooms.  They maintained a mid morning to mid afternoon workday. This increased the number of days required for the project.  Because they did both bathrooms at once, we had to clear out closets so that they would have access to plumbing and share the one remaining functional bathroom. This extended the number of days that we were inconvenienced on the project dramatically.   On top of all that, the work area was a complete mess.  Tools, materials and debris were strewn about the entire third floor.   We found the minimal time spent on the job each day and the mess to be incredibly disrespectful.  
As they started the project and began the demolition, they did not turn off the main water line.  This is an old house with brass pipes that have failed.  As the second floor toilet was being removed the pipe that supplies water to it broke and flooded into the dining room below.  That room had been recently painted and renovated.  They did a lousy job of repairing the damage on the ceiling and crown molding.  It looks awful.  This accident was easily prevented and reasonably expected. This mess means we get to have the entire ceiling in the dining room repainted and the crown molding repaired.  
On top of all this, at about the ten week mark, when we were no where near completion, I expressed my dissatisfaction with how things were going.  Rather than change how things were going, they packed up and quit the job.  After a couple of days of drama and discussions they returned and finished the work.  
The Aftermath:
After the project was deemed to be finished and they had left and been paid, we found a number of problem areas that I have already described.  What looks like mistakes and carelessness to us has been characterized as a 'punch list of little things that still needs to be done" by them. We disagree.  Tile that has been poorly installed is a mistake.  Walls that have had one extremely thin layer of paint applied is carelessness.     Electrical outlets that do not work are both.  If a contractor is going to insist on being paid on completion, it seems reasonable to us that the work is done to completion and satisfaction.  There is nothing in the agreement about "punch lists" of items found to be lacking that will be completed at some undetermined date after the project is completed.  If you tell me you are finished, I expect you to be finished to our satisfaction. 
I am sure they do a fine job at handyman services.  Remodeling projects are beyond their abilities. We cannot recommend them for projects that require more than a few days.  

unknown

I called and was set up for an appointment very quickly. Told him that my two motion sensor lights on the backside of my home needed to be replaced. Came immediately to look at the job and explained to me the lights I would be getting. Came back within a day or two and immediately went to work installing the motion sensor lights. He was very professional and answered all questions I had regarding the installation and the working of the lights. Even mentioned if I was not satisfied with the timing to call him and he would come back to adjust. I would have his services again in the future for any "handyman" services for my home. Good Job!

Thom made numerous improvements to a condo in a 100-year-old building. It is hard to exaggerate how good he is, both at proposing solutions to problems and at executing. Owing to the age of the building, there were some surprises after the job started that required changes of plan. To give one example, Thom started to cut a hole through a wall and discovered that there was terra cotta behind the plaster, which required extra time and special tools to cut through. Thom took such unforeseen complications in stride.
A new washer and dryer were delivered while Thom was working in the condo. (I was there as well.) The delivery people brought the wrong electrical cord for the dryer, so they were going to leave the washer/dryer in the condo and come back on another day to install them. Thom persuaded them to wait in the condo while he went to Home Depot and exchanged the wrong cord for the right one. It was the persuading part that impressed me. This was one episode at any rate where it was useful to have Thom on the premises to help in dealing with another service provider. By the way, Thom didn't charge me for this time-consuming intervention.
With respect to punctuality, it may be worth saying that Thom arrived exactly on time, to the minute, neither early not late. I mention this mainly because it is something that I can report on that is measurable and objective. (I was always the first or only job of the day. It might be different if he was coming from another job.)

It was like a pipe that he had to go on there and paint up around some stuff as the paint was peeling. We used him when we were selling our house and there were few things that needed to be fixed up. He was awesome. He just was an honest and normal guy. He said he would fix something and that it would probably cost an X amount to do it but then when he fixed it, he said he managed to get the parts for lot cheaper and that it wasn't that much. There was something that I wanted him to check while he was there so he looked at it and fixed it and didn't charge me anything to do that. He was just totally trustworthy and just a Mr. Fix-it that we wish we were living with basically. I would use him in a heartbeat. He ended up doing $7500 worth of sewer line fixing that we never had a problem with but that didn't digest directly so there was a problem.

He did a nice job and is reliable. He does what he says he is going to do, shows up on time and is courteous. He honors his quote and there is not a lot of change orders. He is just a good, kind hearted man.

Everything was done well, clean-up was excellent each day and at the end of the job. Very satisfied. Have used him before and will do so again.

Thomas Crown came out to look at the work that needed to be done and told me then what he would do and how he would fix the porch and siding. He sent me an estimate of the costs and itemized it (which I felt was reasonable) and I asked him to go ahead and schedule a time to do his work. He came out on the day he said he would, did a beautiful job on my porch and took care of the siding issue. When he sent me the bill, he reduced the price from the original estimate because he said it did not take him as long as he had thought it would. That is an honest man! I was not here to notice how long it took him, and he could have easily charged what he quoted originally. I have had Thom do several projects in my home before this including some pIumbing, and each project has been done very well. I cannot recommend him more highly.

Thom was prompt, professional and responsive. He and his workers were very nice and did top notch work, for example, I bought a house with 3/8" + interior wall texture. I had many of the non-load bearing walls removed. Thom was able to match the repaired parts of the walls to the original textures so that the repairs perfectly matched the surrounding wall. He also was looking out for me when I inadvertently overlooked some needed gas and electrical repairs in the basement. Thom Crown also gave me the best quote from five different handymen. He does great work and I would definitely use him again!

Thom is a gem. Promptly replied to my inquiry and came within a few days to get the list I had of items to be addressed. Sent me an estimate with complete breakdown of costs for materials and labor within 24 hours of our meeting. This list morphed more than once before Thom came to do the work (because he had a week's vacation planned before we talked), and Thom had no problem with the changes and requests. Quite impressively, on our initial meeting I had a garbage disposal that was not working and Thom fixed it while we talked. Another person that I got an estimate from told me it would have to be replaced! And Thom did not charge me a thing, and gave me a lesson in how to fix it myself if the same thing happened in the future. I would call Thom in the future without hesitation.