Crowley Roll Off Services
About us
Crowley Roll-Off Service. Inc is a family owned and operated business. We provide Dumpster service for home owners and contractors. Our equipment is clean and well maintained. Our trucks and boxes are smaller and geared toward servicing home enviornments.
Business highlights
Services we offer
Dumpster Service - Homeowners
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 3% |
I called the company to request the dumpster who told me they would have it delivered in 2 days. On the day the dumpster was delivered we were told it would be at the house sometime in the morning. Well by 12:30 in the afternoon it was still not delivered. I called the company who said they were picking up all their full dumpsters first and would then be delivering ours. Okay, that makes sense I guess. So the dumpster was delivered at 2pm. Crowley does charge a price for each day the dumpster remains with the customer. My husband and I had the dumpster filled that same night so I told the company the day we had it delivered that we would want the dumpster picked up the next morning. I was scheduled to have about 20 people over to my house the night I needed the dumpster picked up. I again called the company the next day and told them they could pick up the dumpster. I was told that someone would be by in the morning. Well the morning came and went and the dumpster was still in my driveway. I called again to get an approximate time frame (I was also trying to get some gravel down my driveway before everyone came over). I was told before 2pm they would pick the dumpster up. Well 3:30pm came around and I started to get anxious. I called the company again and very politely asked when they thought they would be picking up the dumpster. The man on the phone was very rude and said, and quot;What's your emergency!and quot; Well I told him about the people I had coming over and how I had been given several different times for pick up, none of which I should have had to do because I shouldn't have to justify myself to this company. I was the customer after all!! When the man arrived at almost 5PM I asked him (very politely, too) why he was so rude on the phone to me since I was never rude to him. I was just asking for a pick up time and I wasn't demanding they come pick the dumpster up that minute. The man gave me a half apology in a rude way telling me that his phone rings off the hook, I called too many times, when they give a time they have a two hour window (I don't know how he thinks almost 5pm is within 2 hours of 2pm), they are very busy, etc. He just refused to stop being rude. I told him that his phone would ring less if he keeps treating his customers so poorly so if that's what he wants then he should keep it up.
Overall - very poor customer service and I would never deal with a company like that again.
size dumpster. I got a 15 yard truck and filled it in no time so they
came back early to pick it up. I will use them again for the rest of my
project
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.