Craft Heating Co Inc

It was excellent! They got it done, and working in 1 day. They also educated me about, and I found their service very friendly. They have done service for me for years.

The technicians showed up on time, were friendly, and explained everything they were going to do. The installation was completed in about a half day which is what we expected. Everything was cleaned up afterwards and there were no surprises. Their quote was much better than competitors and our last Trane furnace was over 30 years old. I would not hesitate to call Craft in the future.

If you are looking for a professional installation team, look no further. Over the years we have had installers from other companies for various appliances, but none are better than Craft Heating and Cooling’s Steve and Mark. Twice during the two day install, Steve said he took pride in their workmanship, and that is quite obvious. The first day was spent installing the furnace and evaporator unit. The second day was used to install the outside condenser unit, humidifier, and air filtration unit. After which they checked-out the entire system to verify system integrity. Steve made and installed all of the duct work. There are no leaks from any of the seams. They also installed a new humidifier and a merv 13 air filtering unit. They were not the lowest bid (two were less), but Jim Diminno, the owner, was much more detailing during his presentation and recommendations than the other four companies were. For those customers who may be looking for good financing options, consider having Craft Heating and Cooling install your purchase through the Lowe’s located in Bethel Park. Sorry, but unable to upload a picture of their fine work.

I would use them again. The communication was great. As soon as I called them they had someone out there within an hour / hour and a half. Took care of the problem right then and there. What stood out to me that they did well was that they explained to me what was wrong and actually and told me that another place might have tried to overcharge me because it was a very small fix. He did the small fix, it was $80 for the service charge and $70 for labor. They are pretty trust worthy and pretty resposive.

Service was done next day. Coolant was added and air conditioning is working great. Will need a new unit next spring. Will definitely use them for unit replacement.

Craft workers were very knowledgeable and polite. The install went without any hitch.

Responsive to phone calls. Installed a new compressor on the outside. They showed up on time and got the work done quickly In only a couple of days.

I think they have a flat fee, like $89 or something like that. I've lived in this house 17 years so I've been using them 17 years. They're usually pretty good like if you call in Nov to schedule a service everybody is getting it done but it's usually within the next week. They don't put you off for weeks and weeks. They put my furnace in. I went from boiler heat to forced air back in 2005. They did an inspection and cleaned it - made sure everything was working right.

They did a good job. They get “A’s” on everything, that’s why I keep going back to them. It was good, I would recommend them. It was all good. They cleaned up after themselves and I wasn’t left with a mess to clean up. I think it took 2 days because they did 2 units. They had to get the boiler up, that involved all the pipes and everything down to the base board heaters. It took a couple of days at least.

We had received another proposal from a major installer in our area. At Lowe's suggestion, Jim Diminno came to our condo and inspected not just our burned-out unit, but those in adjacent homes. He told us (and showed us) that the a/c installed in our home by a previous owner was underpowered. He gave us several options for replacing it and identified some rebates of which we were unaware (and which no the other bidder had not mentioned.) With these rebates, we were able to purchase a higher efficiency unit for <$100 more than a lesser one. Once we'd purchased the unit through Lowe's, he got us immediately scheduled. The crew was very professional, worked quickly, cleaned up thoroughly, and left everything in great condition. We could not be happier with this well-established, local firm.

I have been dealing with them for 25 years. They are prompt. They are efficient. They don't take advantage of you. They are very professional and honest about what you need and don't need.

It went fine

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We have been using them for 35 years. It has always been a very good experience and I we have been satisfied. The workers are very good.

We have been using them for years.

Very well. Prompt response to my phone message. This was not an emergency, and he came out the next day at the scheduled time.

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It works so much better than it was. I've noticed since I put that in until now the difference in the heating now compared to what is was. He was very nice, patient, and took his time to let me explain.

The furnace would not ignite on a Saturday ( of course). We looked at the furnace to see if there was anything obvious and couldn't find anything.  We replaced the thermostat  but the heater still did not turn on. 
Called Craft  on Monday at 8 AM and the service technician was at the house by 11:00 am. 
The tech was professional and polite.  He got right to work and was done in just a few minutes.  It turned out to be a pressure switch hose that was plugged.  
The heater works and we are now warm and happy after two very cold nights.

My central AC system stopped working.  I called Lowes and they sent a Craft HVAC tech.  He told me the compressor was bad and I needed to write him a check for either $2500 or $4000 for a new central AC system.  
I always get a second opinion on a big ticket item, so I called in a small family owend HVAC company. The owner of the company stopped by and added a $30 compressor booster -- now my central AC works just fine! 
The Craft tech told me he had 30 years of experience as an HVAC tech, so I'm sure he knows what a compressor booster is, but he wanted to sell me a new central AC system that I don't need.

I came home from work one day and my house was freezing.  The thermostat was reading 60 degrees.  I called Craft and they sent someone out within the hour to check my furnace.  After inspecting the furnace, the service man said the sensor was dirty and needed cleaned and that was most likely why my furnace was not coming on.  We had the sensor cleaned and have had no issues since.