Covers All Canvas Products

Previously satisfied with their services and had no issues. For around $150, they take down and store your awning and then bring it back for a second payment of $150. They also offer cleaning and repair as additional cost services. The first year was great, they even brought it back clean when they put it up. The second time they brought it back, it was dirty, two tears were made when they installed and they tied the awning to a bird feeder we had hanging rather than taking it down to tie the supports then putting it back. Called hoping to speak to someone about the issues and they were rude and abrupt from the start. No greeting, no how may I help you.... only a curt "CoversAll". When they called back about my issues, they stated that the tears were due to age and since they couldn't determine how old the awning was, that was the issue and there was nothing they could do. Indicated they would not repair the damage done by their workers because the material age was to blame. Instead it became about why we needed a new awning. There were no issues with the awning the prior year and it had been in their possession for storage since late last year. Now all the sudden the tears that occurred when the workers put it back up are blamed on age. Will not be using their services again due to their lack of customer service. Wasn't expecting such a blatant dismissal and decided not to continue with their service. They admitted they would happily remove us from their system and thanked me for my handling of the issues (sarcastically) she made no effort to rectify the situation.

I couldn't be any happier with the product, the quality, the installation or the workmanship. It was refreshing to have someone do what they promised to do, be pleasant and courteous, complete the job as promised, clean up after themselves and install a superior product. The finished product is very attractive and gets a lot of positive comments.

.

unknown

unknown