COIT Cleaning and Restoration of Pittsburgh

BEWARE OF THIS SLIMY BUSINESS! Some words of advice before you use this business for your home. Get a written estimate and measure your rooms. They claim they charge by the square foot so they add in a substantial amount of square feet and overcharge you. Next check your bill carefully! They will add additional services that they are not authorized to do and then charge you for it. They did scotchguarding on our carpet but never asked either myself or my husband if we wanted it and then they charge for it. The carpets come out hard from whatever product it is that they use. After being vacuumed many times the carpet is still hard. Do your homework so that you don’t get ripped off as I did. Customer service is totally unresponsive and not interested in customer satisfaction . So the main advice I would give you is to use a different business to clean your carpeting. We have had much success with Chem Dri of Mars and I would suggest you give them a call first.

Very professional and outstanding service

They were pretty good. The communication was decent. It was two rooms.

They took the covers off and did a real bad job putting them back on. They were hanging. I had to call someone out to put them back on. They shouldn't have taken the covers off. They told me they didn't need to be taken off. They pulled a fast one on me, they made it seem like the screws were back on, they were really deceitful. they should have told me they should not have taken them off. Once, they took off one they should have told me and not have taken the others off, they took off five or six. I had trouble putting some off them back on.

They charged like $99 and I only had 2 area carpets and steps. They were supposed to do like 2 rooms of carpeting but I have area carpets. They don't go under the bed, they go around the beds. It was a horrible job. Any little stain they didn't do anything with. Something that was supposed to be $99 ended up costing me close to $400. They took one of my carpets out and one carpet had little fringe on it. It wasn't clean after he did this and he said well I should have had that one sent out rather than done here at the house. That kind of annoyed me. They have called me back and said hey we're having specials but they could be giving me free carpet. They come off like $99. What they do is when they get to the house, ok it's $99, well this carpet is going to be extra. Oh we don't go under the bed. And would you like to have the stain resistance stuff put on for $180. So they like to sell all this stuff.

They were prompt, on time, did a wonderful job cleaning.

They came in, did their job, left. They were good.

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My father who was ill at the time had the carpets cleaned ( they left them sopping wet ) but they were clean. The window treatments were ordered. My father then passed away. There was a note in the door about the order. When I called and explained the turn of events. I was told, I am not sure what we can do about this. I said neither do I, I have no use for these items that were already paid for. I was supposed to get a call back the next day. It was a week later, and I was asked when would you like these installed. I can not use these items. At the very end of the conversation, I got " our condolences to you and your family" . I will NEVER use any of their services again!

The carpets were left soaking wet. It took 48 hours for my carpets to dry. They told us that, but still to come in and have water squish up when walking on them is pretty disconcerting. My upholstery was done at the same time, it was the same thing and I could not sit on my upholstery.

Did a great job. Good price and service.

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They are excellent; there is no question about that. They are just so expensive.  They would come back if something was wrong and take care of it. I don’t think I’ve ever had my carpets cleaned by them and it is not $250-$350. They have these sales plan and they’ll have someone call and say the price is 45% off and I say what is the top price, nobody could give me that. That was interesting.

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Horrible--not happy with service or representative

All was done tour our satisfaction except for the tile floor which was very smeary after the wax dried. They agreed to redo without any reluctance. They redid it to our satisfaction.

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The first one he showed me I said I thought it was ugly and he said well how about his and he said I'll go get something else which he did, which was fine.

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