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Burns & Scalo Roofing Co Inc
Doors (Interior) - Install or Replace, Brick or Stone Fireplace - Repair, Major Home Repairs (General Contractor),
About us
Get ready for a new roofing experience. Our goal is to not only leave you with a quality, long lasting roof, but an experience that is equally as memorable. From utilizing a state-of-the-art computerized customer & project management system, to employing a dedicated customer care team to answer any questions you may have, we are here for you every step of the way to ensure that the installation of your new roof is a great experience.
Business highlights
Emergency services offered
69 years of experience
Services we offer
Roofing & sheet metal installation & repairs, aluminum, architectural, bay window roofs, built-up roofs, cedar shakes, copper, downspouts, fiberglass shingles, gutter cleaning, inspections, preventative maintenance, repairs, roof flashings, seamless gutters, shutters, skylights, slate, soffit & fascia, specialty metals, stainless steel, structural & specialty metal roofs, tile
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 4% | ||
| 3% | ||
| 5% |
Showing 1-25 of 122 reviews
Laura M.
Jun 2023
The crew at Burns and Scalo got us out of a bind. We are a small historical society with a home on the national register. We went with a low bid for our first roof and it was a mistake. The contractor sent people who must have never put on a roof before. The roof was a total failure. Burns and Scalo was recommended to us, came out and looked at the job and re-did it. They used better materials and for the same price as the last job, meven installed a new deck. It wasn't a large job but they made us feel like we were the most important client on earth. We will never forget what Adam and the others did for us. It was amazing. This roof was put on a year ago and we have had no problems at all. I wouldn't use anyone else.
Kathrine H.
Dec 2021
Very well. I've been using them for about 7 years and they have diagnosed some leaking problem that had occurred around windows and addressed of moss growing on roof tiles and cleaned it up. They have replaced some vents on our roof , they come every year to remove leaves from gutters and inspect the roof. They have given us good advise about our chimney that is about to chip and I've always been happy with them. Honest reliable and very professional company.
Rebecca M.
Oct 2019
Would not use again. Could not get an accurate quote. Impossible to work with.
Donna K.
Nov 2017
Don’t even want to go into it.
Jeffrey H.
Nov 2017
This was one of the best experiences that I have ever had with a contractor. They came as scheduled, discussed the job with us every day, cleaned up every day, and were unfailingly courteous. Bill, the foreman , was fantastic, as was the other main roofer on our job, Javier. They let us know at the end of the day what they had accomplished and what their plans were for the next. Dave, the supervisor, stopped by every day to check on progress. Every night they emailed me photos of the work that had been done that day. Our project was very complicated, with multiple peaks and valleys, and they took a lot of care to get it right.
C H.
Sep 2017
Put a screw in a gutter and put a one foot section of caulking. Did not present a price at time of completion and mailed the bill. Obviously taken advantage of.
Michael C.
Sep 2017
The work mostly went smoothly. The solar panels are fantastic and I'd recommend them to anyone who has an unshaded, south-facing unshaded roof. However, there were two issues. 1. A worker tossed a cigarette butt off the roof. It landed on the neighbor's patio furniture, burning it. Scalo paid for a replacement, but they shouldn't have been smoking on our property in the first place without asking, and they certainly shouldn't have been careless with disposal of their waste. 2. Part of the job involved repainting a small, metal portion of the roof. The first time they did the job, the new paint peeled immediately. They came back at our request, scraped off the old paint, and repainted it. This looked okay for about 2.5 years, after which point it started peeling again. 3. Also after about 2.5 years, a shingle fell off. I called and asked for them to replace the shingle and repaint the metal roof under the warranty. They agreed. Unfortunately, they did a poor job; they didn't remove the old paint, so the roof looks very bumpy. Worse, they sent me a bill for the painting! They claim it was not covered under the warranty. Reading the warranty, I can see how this is a reasonable interpretation of the text, but they should have told me it would not be covered and given me an estimate before proceeding. Because the conversation was about a warranty repair, I expected it to be covered under the warranty.
Kenneth S.
Jul 2017
All work was done professionally and on schedule. The cathedral ceiling no longer "leaks". A small leak occurred in 2017. Burns & Scalo inspected the roof and repaired some damaged shingles and sealed a pipe flange. Both repairs were in a section of roof not part of the original project. They charged $220 for two men to come out and spend about an hour.
Alexis S.
May 2017
They were responsive and had to come back 3 times due to weather.
Robert D.
Feb 2017
It went well. After a post work concern, Burns-Scalo returned and made the necessary correction.
David N.
Jul 2016
I found them through a neighbor. They did all the work they said. I don't have much to compare the price. They did not really give me a time that they were going to come; they told me that ahead of time. They were punctual like they said they would be. They did everything that was asked and they did it in a timely manner. I did not get to meet the workers; they did it when we weren't here. They left a bill in my mailbox. They left the area clean.
James M.
Jun 2016
Slow. Maximum 6 week job took 9 months. Second rate, poor quality outcome and unresponsive, uncommunicative, unhelpful supervising management. The description of their state of the art project management system and customer care team is a joke. They don't care. Would not use them again.
Theresa M.
Mar 2016
unknown
J. S.
Jan 2016
Burns & Scalo did a major roof repair on my home. I chose them because of their reputation for quality. I see their trucks driving around the city and know they have a large workforce which led me to believe they'd be timely and professional. I was correct. The service team was very respectful and considerate of my home and time. They called before they showed up and I had no major issues. I would trust to do work for me again in the future. Very reputable.
Response from Burns & Scalo Roofing Co Inc
"We appreciate your feedback and are glad you had such a pleasant experience!"
James L.
Dec 2015
After extensive research I determined that Burns & Scalo would be the best company to replace the existing roof and gutters on my home .
The crew arrived early and started by covering all my plants, shrubs and rear deck with tarps to prevent any damage that might occur if something fell on to it. Jason and his crew remove the old roof and gutters and a efficient manner and inspected the roof deck it the process. It was discover that I had a few bad areas where the deck had deteriorated due to a roof leak so Jason removed the deteriorated wood and installed new decking for me. The estimator did inform me when he first stop to look at my roof that I would be needing some deck replacement, he just did not know how much or what the cost would need until the shingles were removed and the deck was exposed, fortunately for me they only had to replace a few sheets of plywood and I thought the added cost was very reasonable. My roof is about 3200 sq ft along with the gutters and downspouts which is a little bigger than the average home, it took Jason and his crew five days to complete my replacement and the weather was not a factor. I am very please with the job Burns & Scalo did for me, the ground was spotless and the roof looks great.
The crew arrived early and started by covering all my plants, shrubs and rear deck with tarps to prevent any damage that might occur if something fell on to it. Jason and his crew remove the old roof and gutters and a efficient manner and inspected the roof deck it the process. It was discover that I had a few bad areas where the deck had deteriorated due to a roof leak so Jason removed the deteriorated wood and installed new decking for me. The estimator did inform me when he first stop to look at my roof that I would be needing some deck replacement, he just did not know how much or what the cost would need until the shingles were removed and the deck was exposed, fortunately for me they only had to replace a few sheets of plywood and I thought the added cost was very reasonable. My roof is about 3200 sq ft along with the gutters and downspouts which is a little bigger than the average home, it took Jason and his crew five days to complete my replacement and the weather was not a factor. I am very please with the job Burns & Scalo did for me, the ground was spotless and the roof looks great.
Response from Burns & Scalo Roofing Co Inc
"Thank you for your review of our roofing services. Our crews stand by the quality of their work, and appreciate your positive approval."
Jason M.
Nov 2015
The company billed me over $500 per visit which were a month apart. The bill was never sent to me from first visit or I would have cancelled second visit promptly. The company then threatened me with taking me to court via phone call and I hadn't received a bill yet. After all this I had to bring I a private contractor to seal roof. The costumer care person was rude and showed very little care for my situation. The first appointment my tenant said they were on the roof less than 20 minutes and lil i said charged me over 500.00 for roof caulking. So 1100.00 later the roof still leaked and I was threatened to be taken to magistrate court. In my opinion do not use this company.
Response from Burns & Scalo Roofing Co Inc
"Burns & Scalo Roofing apologizes for your dissatisfaction with our services. After careful review, we determined the following: • Only one of the two invoices submitted for payment was over $500, at $574.53, and we did not charge the standard travel fee for that invoice (#1-98244). • For the first service call requested on 10/15/14, we did not use any roof caulk or cement. We installed metal to close a gap in the fascia. This area of the roof was beneath/beside the shingled area of the roof along the roof line. Invoice amount $478.32. This invoice was mailed to (Removed members address) on 10/23/14. It was not returned to us by the Post Office. According to our GPS tracking of our service trucks, our crew member serviced your roof from 12:07 pm until 1:52 pm. • For the second service call requested on 11/14/14, our crews had to go to the property twice, and subsequently did not charge a travel fee as a courtesy to the customer. After taking the time to search the roof for the leak, we had to make a temporary seal due to the active rain (11/17/14). We returned on 11/26/14 to make a permanent repair. This area of the roof was a flat, membrane-like covered area of the roof, in the middle of the field, and therefore not the same location as the first service call. We sealed all open seams with roof cement, which is a standard grade sealant used for multiple types of roof surfaces. • Any escalation to a magistrate for payment is only done as a last resort, when we have been unable to reach the customer through phone, mail or any other available contact method. Additionally, if a customer with outstanding payment refuses to pay for services rendered, we are obligated to refer the case to the magistrate. This is standard business procedure. Our collections department would have exhausted every effort for several months before taking the step of submitting the dispute to the magistrate. • In any roofing circumstance there are procedures to adhere to for safety and compliance. As such, no service call can take only twenty minutes. Proper setup of equipment can take 15-20 minutes alone in accordance with safety standards. Claiming that the crew was only on the roof for 20 minutes does not account for set-up and tear-down of equipment, and the removal and replacement of fascia in any roof system takes longer than 20 minutes. Our labor charges include the period from when the crew exits their vehicle until they return to it to depart – including set-up, clean-up, and inspection of work. • The details of your complaint state that work was completed March 1 2015. Service for Invoice #1-97820 was completed 10/21/14, but payment was not received until 7/6/15. Service for invoice #1-98244 was completed 11/26/14, but payment was not received until 8/18/15. The extensive delay of payment on NET 30 is the reason that this issue was taken to the magistrate. For any service received in any industry, a bill should be expected after service, and if not received, requested. Stating 6 months after service that the bill was not received will not prevent the bill from being placed on collections. Again, we apologize if you are disappointed with the service provided."
LEROY S.
Oct 2015
Very professional and customer oriented. Purpose was to get independent evaluation of condition of older roof on my daughter's ranch house because last year she was told "lucky to get one more year". Tom, office guy was very helpful and appointment was made. Jason showed up with helper on time and walked the roof for about fifteen minutes. He told us everything was good and with a few minor repairs (which he did on the spot) could get another 3-4 years. Certainly better than replacement. But when that time comes I will definitely call Burns & Scalo.
Response from Burns & Scalo Roofing Co Inc
"Thank you for your positive review. We appreciate your support and look forward to providing quality roofing services in the future."
Marilyn R.
May 2015
They responded to your call; they came out in a timely manner. They got up on the roof and took pictures and explained to us what they will do. They came quickly to fix the problem; you don't have to wait forever for them to come. I think the price was reasonable. They were nice to work with. They were nice people. They told us that out roof is getting older but they told us also that we don't need to replace it as this time. They could have said that we need a whole new roof on but they didn't do that.
Response from Burns & Scalo Roofing Co Inc
"Thank you for your feedback. We are pleased that we were able to make the necessary repairs to prevent further interior damage. We look forward to working with you in the future should you need our services."
Richard P.
Feb 2015
From the time we picked the phone up to the completion of the job, Burns Scalo was courteous, prompt and knowledgeable. We were very please with the services provided and will use them again in the future.
Response from Burns & Scalo Roofing Co Inc
"[member name removed], Thanks for the opportunity to fix your gutters. I am sure you will be pleased with the quality of workmanship as well as the aesthetic benefits of your new gutters. The Gutter Guards are really going to make a difference as well. Please call me if we can be of any other service. Mark Wilhelm Customer Service/Sales Coordinator"
Theodore K.
Jan 2015
The service was prompt and professional. This particular problem has been tricky, because of the nature of the roof, gutters and siding. The technician came with a history of prior repairs and pinpointed the problem.
Response from Burns & Scalo Roofing Co Inc
"We are so pleased you were satisfied with our workmanship and professionalism! I also recall speaking with you yesterday about our Preventative Maintenance Program. This service is a great way to prevent some issues roofs can experience. We appreciate your business and look forward to servicing you in the future! Nancy Director of Customer Service"
Maria H.
Jan 2015
It went very well. The workers were excellent. I love the way that the deal was structured ie. warranties and how they did the project. They came out to do a repair a couple of years ago and I asked them to take a look at the roof and he said I could get a couple more years out of it. So the reason I chose them is because of the honesty. I would highly recommend them.
Response from Burns & Scalo Roofing Co Inc
"Thank you for the opportunity to serve you. Please call again if there is anything we can do for you. I will make sure the guys know how much you appreciated their work. Mark Wilhelm Customer Service/Sales Coordinator"
Julie S.
Oct 2014
The whole experience was great. They brought out a bunch of samples for us to look through several months before. We called in the Fall but they were fully booked and so they put us on the list for early spring. Our old roof wasn't failing (yet) or leaking, but the slate-look tiles were disintegrating!
Our house has a very unusual roof line, highly pitched with numerous valleys and skylights. They were very helpful with the whole selection process and strongly suggested we take this opportunity to replace the skylights. They too were not yet failing but improvements to the design and manufacture of skylights in the last 20 years allowed us to upgrade to much better skylights. It was a huge improvement and I am so glad they suggested it.
The team of workers were careful and very respectful of our property (and of our dog-they loved our dog and were very careful when he was outside while they were working.
The whole job took about a week and although noisy-it was as painless as possible.
Our house has a very unusual roof line, highly pitched with numerous valleys and skylights. They were very helpful with the whole selection process and strongly suggested we take this opportunity to replace the skylights. They too were not yet failing but improvements to the design and manufacture of skylights in the last 20 years allowed us to upgrade to much better skylights. It was a huge improvement and I am so glad they suggested it.
The team of workers were careful and very respectful of our property (and of our dog-they loved our dog and were very careful when he was outside while they were working.
The whole job took about a week and although noisy-it was as painless as possible.
Response from Burns & Scalo Roofing Co Inc
"Thank you for the opportunity to serve your needs. Feel free to contact us if we can be of any further assistance. It was our pleasure. Mark Wilhelm Customer Service/Sales Coordinator."
Theresa M.
Sep 2014
Although there was some confusion in the scheduling requiring several call backs, the roofer repairman and his helper arrived early, proceeded to examine the roof and told me, when I arrived, exactly what needed to be done. He did the repairs to stop the leak and let me know that I needed to do more extensive work and also should replace all the flashing at some future time. He also advised me on what needed to be done to prevent some winter ice-jam leaks on the other side of the room. He was very knowledgeable and was very good in communicating with the consumer. They cleaned up everything before leaving and best of all my roof isn't leaking anymore. I intend to have him back to do the rest of the repairs next year.
Response from Burns & Scalo Roofing Co Inc
"It was a pleasure serving you. We are looking forward to completing your work as soon as you are ready. Mark Wilhelm Customer Service/Sales Coordinator Burns & Scalo"
John A.
Sep 2014
We had two leaks in our roof and contacted three contractors for quotes to repair broken roof tiles and clean a 30 ft section of gutters in the rear of the house three stories high. Burns and Scalo didn't give us a written quote but after I indicated there were several broken roof tiles, they gave an approximate cost over the phone, which seemed very reasonable as compared to two written quotes from other contractors. A few days later they performed the work in a short period of time. The bill we received turned out to be substantially less than the two other contractor quotes. One reason for the lower cost was that the 11 roof tiles that were replaced cost $15/each whereas the other contractors were quoting $25-$50/each. All in all we were very pleased with they quick response and excellent service.
Response from Burns & Scalo Roofing Co Inc
"Thanks [Member Name]. It was a pleasure to have the opportunity to serve you. If you need anything else, do not hesitate to call. Mark"
Debra K.
Jul 2014
Honestly I couldn't be happier. The salesman was excellent and told me I needed to get the tree work done and our 50 year old chimney repointed before the roof was started. So we got all that taken care of and then about 5 weeks after our signed contract, as promised, they called and said they were ready to start the following week. They took extra caution because I'm a gardener and all my flowers were at peak. They worked around it. When a problem arose with finding some bad insulation and rotted plywood - they held up for a couple hours , the salesman and foreman came immediately and we had a pow wow as to the best next step. Couldn't have gone any better. Our 30 year old skylights still work just fine and they touched up the trim paint on them so we didn't have to replace them. I felt like they were caring and concerned about not escalating our costs which I really appreciated. This was a huge investment in our home, several years overdue, but I am thrilled with this company and can highly recommend them!
Response from Burns & Scalo Roofing Co Inc
"Thank you for the oppportunity to serve you. We are glad things went as planned and feel free to call in the future any time you need us."
Licensing
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FAQ
Burns & Scalo Roofing Co Inc is currently rated 4.5 overall out of 5.
Burns & Scalo Roofing Co Inc accepts the following forms of payment: CreditCard
No, Burns & Scalo Roofing Co Inc does not offer free project estimates.
No, Burns & Scalo Roofing Co Inc does not offer eco-friendly accreditations.
No, Burns & Scalo Roofing Co Inc does not offer a senior discount.
Yes, Burns & Scalo Roofing Co Inc offers emergency services.
No, Burns & Scalo Roofing Co Inc does not offer warranties.