Bob Tusky's Best Applicance

I had used Best Appliance Repair for many years and they were, with emphasis on were wonderful. It is now Bob Tuskey's Best Appliance. Called on a Tuesday. Told him exactly what was wrong, asked that he disable lid safety feature as there are no kids here. As he requested gave him the model number. Said he would be out on Wednesday and would call at 8:00 to say what time. Never did. I called him at 4:00. He at first acted like he didn't know who I was. Then remembered. And said I somehow didn't make it onto the list, but he would be here in an hour. Two hours later I called again. And again he acted like he didn't know who I was. And then said he was done for the day would be out tomorrow morning. Told him I would not be home and he said he would be there in the afternoon. When he wasn't yet here by 3:30, I called him. Said he was going to a job quite far away and then would be at my house. Let him know I had to leave by 5:00. Said he would be here in an hour or less. Did arrive in that time frame. Repaired lid of washer which made it work, but did not continue to disable safety feature as I had asked on the phone. The washer worked for less than a day. The screws he put in were not the right size. Came loose, scraped the paint off the washer where they rubbed. Called him and again he acted like he didn't know who I am. Charged $80 to install two wrong size screws that didn't fix the problem and slightly damaged the washer. I am completely done with him and don't want him touching anything in my house. Ever.

After giving him all the information they asked for such as model and serial number and what burner it was he came out a week later on 1 Dec 2017 to repair it. Within 10 minutes of arriving he determined he had ordered the wrong part and would reorder it again. At that point he charged me $110 service charge and said that the part would be around $80. I never heard back from him so contacted him on 10 Dec and he replied he was having problems locating the part. At that point in time I looked it up on the internet and had it sent to my house 2 days later for a cost of $36. I repaired it myself which took 10 minutes and called Bob back and he stated he still couldn't locate the part. I then told him that it took me all of 5 minutes to locate the part and had it shipped to my address and fixed it myself. I then asked for my $110 back for services not rendered. He agreed and said would send me a check back for the full amount. It has now been over 6 weeks and I've spoke to Bob 3 different times and each time he said that he would send a check out that very evening. I gave him more then enough time and excuses to return my money but I can only imagine that he has no intention of returning what was promised. I have just filed a complaint with the BBB and see that other people have had similar problems with this man. I see that you rate his company highly and think you better take another look at him.

Came out to look, and supposedly tested. Ordered part.
Missed first promise, had to do thanksgiving dishes by hand.
Very rude woman on the phone.
Replaced the wrong part, even though I clearly explained what the problem wa, and thetech supposedly tested everything
.When I informed them the machine was not repaired they wanted to charge me more money to replace the correct part.  Would have ended up spending like $400 in total

I ordered the correct part online for $86 and replaced myself in about half an hour, which is what I should have done in the first place.

Would never even consider using again.