Barak Plumbing & Home Improvement LLC

unknown

At first it went very well. The owner was very responsive, personable, and punctual. He came extremely early despite how last minute I had scheduled with him. He initially asked to be paid up front. That should have been my first warning. All contractors and plumbers that i have worked with asked to be paid when the job is done. However, I proceeded with him. He came and did some work and left. I thought the leak was solved but the leak continued about a week later, that was when things started to go downhill. He initially was reasonable and was willing to fix the problem if it was due to his negligence or negotiate a price if it was just simply a matter of needing to do more work. He showed up pretty quickly at first, but he did no real work and no lasting progress was made, he began to not respond to my calls and texts. When he did, he would agree to send someone over again. Yet, this person time after time would not show up and not even let me know. I would have to call him. He finally got so bad at getting back to me that I began to use his employee as my main contact for discussing and scheduling business. However, even though his employee would at least speak to me, he continued the process of not showing up. I finally gave up on him and his employee and hired a plumber recommended by a good friend. This plumber discovered that Barak had done the job poorly and that this had caused a new leak. The new leak combined with the original one increased the water damage to ceiling causing that panel to completely collapse. Needless to say, I simply asked my money -$450- back after rationally and calmly describing the details and expressing my frustrations over all. I received only one response from the owner Barak: a text with only a "?". His employee was much more understanding and professional but as the employee there wasn't too much he could do. So, now I find myself going to see the magistrate this December to get my money back. I have learned my lesson the hard and painful way. Do not hire someone like Barak that is all talk and no action. I would pay $300 more than I did in a heartbeat if it meant avoiding all of the stress and drama of failed promises, property damage, and trying to get my money back. I will only hire people in the future who are backed by solid facts and the experiences of people I trust.

They were excellent. I would recommend them. I would use them again.

They are excellent. I would recommend them. I would use them again.

unknown

Sharon (man) was at my house working for more than 8 hours in total to patch multiple breaks. Due to the amount of water in the walls and on the electrical, was working through multiple shocks whenever he touched the copper pipes (yikes, old house).  On the first day, he isolated the breaks so that the majority of the house had water and on the second day, he repaired all breaks to restore complete function (we have a downstairs bathroom that was out of commission until day 2). 
On day 1 (Sunday) he arrived promptly at noon, as promised.  On Day 2 (Thursday) he was scheduled to come at 6am (I told him he could start as early as he wanted), but did not arrive until 830am, with no call.  Oh well.
I paid at the end of each completed piece of work by check, although I offered to pay cash.  He provided a receipt with no issue.
I will absolutely use this company again as they were WAY more responsive than typical contractors and had a reasonable rate for the time spent and work completed.

Wanted payment upfront for his services. Paid him. Did not show up and has not returned any of my phone calls until yesterday (4 weeks after appointment). Finally answered and was extremely rude and unprofessional. Pretty sure he won't be doing the repair nor do I want him to. Do not do business with!

it didn't - see above

I was very happy beginning to end. They were at the house within an hour to give a free estimate. The work was done the next day. It took about 3 hours from start to finish. The plumber, Mike, was very friendly, neat, and willing to talk about the work he was doing. I would definitely call this company again.


Update: A small leak developed in the one valve over the weekend. Mike came back out and replaced the valve, no problem.

His estimate was half and a third of the price of our other estimates. The price was fair. The lady who handles the account was amazing to talk to. I also used them a couple days ago to tap into city water. I feel so excited. The crew was amazing. They were on time. They put my yard back together and leveled it out. Jay, the owner, came to the house and reassured us that everything would be 3/4'' copper. He was true to his word.

I highly recommend them for any type of plumbing work.

Excellent from start to finish. We had a major leak with our plumbing which we had been dealing with and Barak Plumbing found the issue right away. He helped us deal with our insurance company and got the materials they needed right away. Extremely responsive, great work people and took care of everything. Major plumbing issues and anything else we needed he had (i.e. tile person, mirror person etc.). He knows so much and lots of contacts around. Have used him 4 times already for big jobs and small...it doesn't matter, Barak Plumbing is the best! Everyone should use him and he is now our choice plumber, heating and anything else we need.

Excellent...from start to finish. When we called, he was extremely helpful and in all three instances, he came out that day or the next day. They were thorough, pleasant and fast working. Everything that we fixed is working perfectly. Barak Plumbing does everything. Honest, great price and cleans up after themselves. Responds immediately to calls and takes care of issues. No problem!!!