American Restoration Services

"[member name removed] has claimed that our company improperly reattached her downspouts, damaged them, and wants all brand new downspouts. The trust is that her downspouts are over 30 years old, are bent, have numerous holes in them, and are comprised of different makes that did not fit properly together. The downspouts were barely hanging on the building when we arrived and improperly configured. She has one that goes horizontally across the side of the building. ( Weird set up to say the least. ) ARS reattached them exactly as they were and even added a support when an elbow blew off in a storm days later that was not a result of anything we did. Cleanup [member name removed] claimed that ARS employees pulled out plants planted by her dead husband. The trust is that ARS employees removed no plants and to be honest most of the growth on the side of the home consisted mainly of weeds which we covered regardless. ARS cleaned up perfectly and removed all debris as we do on every job. Air Conditioner [member name removed] claimed we did not cover her Air Conditioner and that the mortar caused odor throughout her house. Nothing could be further from the truth and her air conditioner was properly protected with tarps. ( By the way mortar has no odor. ) Cellar Door [member name removed] claimed we stained her cellar door The truth is the only thing that was worn with her door is that it was in need of painting. This customer went out of town when she knew the payment was to be made upon completion of the job. She would not pay the final bill until we gave her another 5% discount, and paid her $40.00 for her missing plants, painted her cellar door, and reattached her downspout that was blown off in a storm. The truth is this customer is not quite normal, more than a little crazy and tried constantly to get our guys to do work that was not included in our agreement."

"ARS entered into a contract with this customer for a new roof, sandblasting and painting of an exterior fire escape, and complete cleaning and pointing of all the brick on this home. ARS was good enough to get 3 roofing prices for this customer and include the roofing price in the contract.( No mark up) Customer paid a deposit for the roofing portion of the job that went straight to the roofing co. When the roof work was completed the customer refused to pay the remaining balance owed to the roofing company. ARS was stuck for over $6000.00. ARS was also supposed to receive a 30% deposit on the remaining work. After erecting scaffolding and purchasing all materials the customer refused to honor agreement and would give no reason for non payment or breach of agreement. ARS had no choice but to sue the customer to recover monies paid to the roofing company, job materials and labor costs to our employees. ARS has been in business for 44 years and restored over 5000 home and buildings. ARS has only been to court on a few occasions and only to recover monies when customers like this have refused to honer their agreement. The customers counter claim is a joke and without merit. ARS has done no work on the home other than building scaffolding and pointing above the porch roof so the new roof would not be stained. Customer never lodged any complained with us regarding and issue they might of had with the roofing co. The lawsuit they are referring to is just a ploy to try to avoid payment. We will sue these 2 individuals for slandering our good reputation once the facts of this case are determined in a court of law."

"Went to this home on 2 separate occasions at no charge and could not find any leak. We had previously cleaned the cedar roof on this property and replaced a minimal amount of wood shingles. Roof developed a leak months later but it was not a result of anything we did previously. Customer did not want to pay for additional trouble shooting so we were at a standstill and could not keep looking for free. The roof was an old cedar roof that was over 25 years old and the leak could have been anywhere. We did our best but I guess it wasn't good enough for this customer. Just because we worked on the roof at one time does not mean we are responsible to find leaks for free although we did make an effort twice. What were we supposed to do."

"I appreciate the review but spent hours educating this customer only for them not to have the job done. I feel after they picked my brain for a comprehensive plan on three different appointments and led us to believe we were going to do the work they would not ever return a phone call. Explain to me again why Angies list allows people to leave reviews that never even have a job done. If this customer is feeling guilty for not having the work done at least he could have given us an A rating right. LOL"

"Guys did a beautiful job on pointing a masonry chimney on a steep roof. We quoted to clean the roof and do some water proofing but Raj thought that 1500 was much too high. Really!"