Advance Chimney Sweeps Inc

Had 2 chimneys swept. I had a home show special price which was comparable to other chimney sweeps I have used. The men who showed up were polite and cleaned two chimneys. The problem came with the repair. They took video and showed me problems with my flue and said that was causing the leaking we experienced. They then went out to the truck and called the boss. They told me I needed to have my chimney rebuilt and a second chimney needed a liner. The cost of rebuilding the chimney was $18,000. I got a second opinion from Affordable Chimney Sweep. He swept a third chimney that we did not have done by Advance. I did notice it took him a much longer time even though he charged $50 less. Additionally, he said the leak could be solved by silicone caulking on the crown which he did for $200. We have had several hard rains since and no leaking. I don't believe we ever needed to rebuild our chimney.

When they arrived 2 guys stormed in and out in a matter of 20 mins & tried to charge me $280? Owner was notifed and had a 2nd go at it only for the same crappy service! No way never again! Don't make the mistake I did go with anybody else.

They were horrible.  Bad service. Rude and acted like the video taken was doing me a favor when i PAID for it.  Will NEVER hire again.

They guys did a very professional job and cleaned up after themselves well.  They inspected both chimneys and found some future problems with the one.  They explained to us the damages and were very helpful and knowledgeable.  Will definitely us Advance Chimney Sweeps and Recommend them in the future.

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It was an icy morning, yet the chimney sweep was on time at 7:30 in the morning. I called home from work and was confused as to why he was cleaning the chimney from the bottom up. He got on the phone said this was the case in many instances and I responded with, but the clog is up really high, (some 30 feet up). My daughter watched him work and did say he went up on the roof and cleaned from the top down. I called the office to inquire about the bottom up cleaning. The secretary was really nice and said, I have to report this to the owner, Mike as I didn't understand the initial cleaning from the bottom up and then top down. Mike called me back within minutes. He was patient and answered all my questions. I did not know that sweeps did clean from the bottom up if the rod can make the bend in the pipe. The sweep went up on my roof, (perhaps just to please me but the bend in the bottom of the pipe is sharp.) Anyway, Mike was patient with answering my questions, the sweep explained things to my daughter who was home with him. The sweep was really neat and left no mess. (Honestly, there was not a speck of soot on the floor or around.) Really pleased with everyone I encountered. Oh, and the fire is burning as it should now.

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They were on time, professional, polite. Neat and tidy. After inspecting the chimney, the technician noted that all is well, however, the flue is off track upon opening and closing. He then suggested installation of a chimney cap, which would be easier to operate and keep the bugs and varmints out, once it is closed. He gave me a quote as well, and set up a time to return for the work.
They came 2 weeks later, and installed it. The work was done within an hour with 2 people, they were neat and clean. Very courteous and on time. I have not used the flue as yet with the fireplace on, however, a dry run with the pulley works fine.
Overall , I am satisfied and would recommend them to others.

They were very polite and came when they said they would.....very happy with the job would recommend them.

We signed up with Advanced Chimney Sweeps after seeing them at a home and garden show.  We were very impressed.  They did a wonderful job, no dirt/mess was left in our house and the two men were extremely professional.  They explained everything that we could do to improve our chimney and helped to identify which could versus should be done.  A written estimate was provided for all suggested repairs with individual prices provided.  They did not pressure us to book them for the repairs, just stated the facts.  I would definitely use Advanced Chimney again.

Very fast response, service provided as expected.
Very good professional conduct in e-mails as well as in person.
A little expensive, but job well done.

I will 100% use this company again. The service tech arrived on time and took great care not to get any ash or dirt anywhere in my house. He answered all of my questions and also told me about a concern with our chimney cap that needs repaired that I will schedule in the near future before the winter season is upon us.
Also, Mike, who I assume to be the person in charge, if not the owner, has EXCELLENT customer service skills! I called to verify payment after hours the day before my appointment and I found out that they do not take credit cards. Mike called me himself to work out a deal to ensure that I can have the service done and not be charged a cancellation fee and went out of his way to make me happy. I have never had such an experience where someone took time out of their life to treat me like I am one of the most important customers he has and I appreciate it very much and will ALWAYS use Advance Chimney Sweeps in the future.

We've had them out twice.  The first time they cleaned and inspected our chimney with a camera.  The gentleman showed me everything.  He was really a nice guy and answered all my questions.  He let us know that there were a couple of birds that had gotten down in our chimney and said that we should have cap on it.  He gave me an estimate on how much that would be.  He prompted me to contact his boss so that he could set it up and order once.  They came out recently and installed it. 

The owner came to my house first and gave me an estimate. After that he sent three people to the house for the work. During the work I found they did something wrong. I called the boss, and he explained the tuckpointing would be enough and the bricks would not need to be removed. After he came and looked at the roof from my asking, he agreed I was correct. He was very polite the entie time and made the changes per my request. We also had some issues with the shingles with nail holes, but he sent out a roofer afterwards to help me with these things. He cooperated and worked with me well whenever we had issues arrise. He offered me a discount for the trouble, and I greatly appreciated this. It made me feel like the company cared about my concerns and made me feel comfortable even when problems arose. I would refer them to others because of their attitude and responsiveness.

Advanced Chimney told us that the chimney was clean and did not need to clean it. They told us that we could not use our chimney until we had it repointed.

THEY WERE VERY NEAT AND EFFICIENT. IT WAS NICE THAT THEY WERE VERY SAFETY CONSCIENCE.