ACE Appliance Repair

Terrible company and even more unprofessional. They were assigned to me via my HSA and were not able to fix the problem; however, they reported back to the HSA that they did.

Nearly impossible to get someone on the phone at this place. I called and left several messages before finally getting an appointment (I had to call them, they never called me back). Asked them to please call me prior to arrival as home was vacant and I would need to leave work to meet them. Did not receive a phone call. I did receive and email that a technician was engaged route but was 2 minutes away (meanwhile I am 30 minutes away). I tried calling the office but no answer. I rushed to the house in hopes he would call when he realized no one was home or he would possibly wait around for a few. No luck. He was gone. I never received a call to say sorry we missed you or even reschedule. I would just take your deductible and put it towards a new appliance before dealing with this company. Complete waste of time.

Made 3 or 4 calls. Melissa got appointment scheduled & repair accomplished. Very happy our oven works again!!!

After a call into Ace in early November regarding a Maytag that was acting up, a guy came over fairly promptly - within the week.  The problem is that he called from a blocked cell phone number - which no one really answers - to tell me he was at my house.  I guess I should have answered, but then we had to set up a new time for the visit.  So, that was a few days that were wasted.
 When he did arrive again he explained that a computer part was needed for the unit.  He gave no receipt, no paperwork of any kind.  I then had to place several calls into Ace to try and figure out what was going on with the status.  Did the part need to be ordered?  Did they have it in stock?  Did the repairman even place the call to order the part yet?  This took about 11 business days to figure out.  The secretary at Ace was absolutely no help.  She seemed incredibly unorganized, although perhaps that's a symptom of the company as a whole.  The average phone call was roughly 12 minutes figuring out who I was, what my name was, what my address is, the name of the repairman that came out (remember he didn't leave any paperwork), and what the status of the repair ticket was.
Finally the part is in!  Nov. 30th I called (because they've never called me) to ask about the status and get a time scheduled for an appointment.  We agreed upon Dec. 1 from 9am-12pm.  It's currently 12:56 and I haven't heard anything - and of course after trying to call them back I only get an answering machine.  
Will these guys ever show up?  Who knows?  Perhaps I'll post an update if and when they do.
Until then, use another company.  Your blood pressure will thank you.

came over during time window that he gave us.  Checked refrigerator, which is old and had been making increasing amounts of noise when it runs.  He said nothing needed repair; something was vibrating and creating the noise so he adjusted it.  It is much quieter now.  Since it is 30+ years olds we had expected it would be a big repair or even not fixable.  He charged only an extremely small charge for coming over and checking it.  Much, much less than I expected.

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The service was needed for the gas dryer. After dryer was on for a short time, we began smelling gas. When checked, the clothing was not drying and when the dryer was turned off there was no more smell of gas. The first day the technician changed the coils and started to clean the vent. The vent is exceptionally long and elbowed and  he was not able to complete the cleaning with the equipment he had. Two technicians returned the next day to finish the cleaning.

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My front loader washing machine stopped draining, and I managed to troubleshoot the problem mostly by myself, but was worried I didn't fix it completely and/or would not put it back together right. I immediately headed to Angie's list and called some of the highest-rated and-reviewed repairman only to discover that a few of them won't deal with front loaders.  ACE called back soon after I left my message, and Joe assured me that they work on front loaders.  He was able to fit me in the same day, was on time, friendly, quick/efficient.  He also then headed to a rental property to check on a washing machine issue there, and called to let me know that the washing machine was so old and the repairs that would be needed so expensive that he recommended just buying another washer.  Honest, very reasonable rates--I highly recommend Joe/ACE and will absolutely use them again in the future!

Joe came to the house to repair a burner on my cooktop. A simple repair became complex due to the condition of the burner. Joe performed some major surgery on the burner and was then able to locate a discontinued part to complete the job. Service was above and beyond!! I really appreciated the tenacity in solving this problem and the level of communication every step of the way. Thank you Joe and thank you ACE.

It took a little while to get them out here but once they came out, they did a good job. The person that I used to have retired and so when I called them, they gave me ACE Appliance Repair and so I called him and it took a while to get my call returned and they didn’t show up the first time that they said they did. They rang the bell but they didn’t call and I didn’t hear them then they made another appointment and they didn’t come that time and they came at the wrong time and then finally they came and they fixed everything and it was fine but it took 3 tries. They actually gave me a discount because he had been late. He gave me 25% off so he did make up for it. They were very friendly. Once I got them, they were good. I discussed all the problems with him and he assured me that he was going to be speaking with his office person so I think a lot of it was just miscommunication.

  I have had lots of dealings with repair people in the past and this was the best I have ever had, I truly appreciated the phone calls to

  keep me informed.  I wrote this review the same day as the washer was repaired but for some reason it was not publisher right   away.

I had left message after hours on Friday. Was really pleased they called me Saturday morning and was even happier when they were able to stop by that day. They diagnosed error message and it turned out to be a blockage in the drain system. I guess fairly easy fix but I sure did not know how to do it. They had it fixed and cleaned up withinn 20 minutes. Also I had misunderstood cost of the service call and wrote them a check double on what they had actually quoted. I was very happy when they caught my mistake so i could write a new check.
All in all a very positive experience.

My Kenmore washing machine was posting a "lid can't be locked" message that I couldn't trouble shoot myself, so I called a professional.   It turned out to be a broken drain pump.  The pump itself was expensive ($149.00), but the labor was reasonable ($90.00).  After some trouble finding our out-of-the-way house, Joe did an excellent job.  He was knowledgeable, managed to get the part later that morning, and finished before noon!  It's great to be able to do laundry again.  Joe was efficient and personable.  I will definitely use this provider in the future.

My service was excellent and I would highly recommend Ace Appliance Repair.

When I called for service, I reviewed the symptom's of the problem with Mr. Fazio and he knew exactly what was wrong and scheduled a next day appointment.  He arrived on time for the appointment and was very courteous and professional during his visit, and my oven was fixed within minutes. I was impressed that he took the time to explain what he was doing to fix the problem. He was respectful of my home and cleaned up after the repair. 

I will use his company in the future and will recommend ACE Appliance Repair to others.  Many thanks to Mr. Fazio! 

We had other people look at it (the exhaust vent) and they didn’t even know how to fix it. The guy from Ace Appliance took it apart, had it diagnosed within 15 minutes, ordered the part, and came back out to fix it. The vent repair was about $75 and the dishwasher repair was about $100.They were excellent! I’ve recommend them to friends.

Company Owner, Joe Fazio, did the work in a timely and efficient manner. He had the parts he needed with him, so he was able to complete the repair in 1 trip.

It went really well. They explained what was wrong and even gave me advice on how to handle the product customer service agent. I would highly recommend Ace!

great job-fast andpainfree to the wallet

My dryer stopped spinning, after I heard a thump.  I figured it was a belt.  Called  ACE appliance repair on Monday after checking reports on Angie's list; gave "John" the make & model # of my dryer, so that the repair person would have the proper belt with him.  .Set up an appt. for today (Wednesday)between 10 am & noon.  At 12:30. when no repair person was here or called. I called the company.  The person I spoke with was apologetic, said the tech was running late, & would be here at 2:00.
At 2:00pm  "Joe " appeared as promised, & promptly replaced the dryer belt
The reports on Angie's list quoted a much lower price, so I was surprised at the fee. $90.00 service call, & &20.00 for the part..  I had to use a credit card as I never keep much cash around.  I'm glad Joe was willing to accept that form of payment. 
It tied up most of my day, & I had to cancel plans, but all is well, & my dryer is now functional.

He responded promptly to my call.
Arrived on time and was very personable.
He turned on my refrigerator which had been shut off when it stopped working.
We watched the inside coils to see if they would frost over.
When they did not he said I have a bad compressor and he does not work on closed systems.
He recommended Tommy's Service if I wished to replace the compressor but he cautioned that replacement compressors never work as well as the original. He said I should probably buy a new refrigerator and he could get me a good price.
I was charged $50.00 which he indicated was $10 off his regular price.
The cost to replace the kitchenaid built in is over $7000.00.
I called Tommy's Service and inquired about the cost of replacing the compressor. They quoted me $1000.00. So I ordered the new compressor.
When the compressor came in - Russ from Tommy's Service came to do the replacement. He suggested that he first make sure my compressor is bad. He said there is no way to tell if the compressor is bad without checking the pressures.
He checked with pressure gauges and found the refrigerant was very low but that my compressor is not bad.  He felt there must be a leak in the coil. He did further diagnostics and discovered there is no leak but a loose valve on the coil. He tightened the valve and replaced the refrigerant. The charge was $185.00.
If Ace would have told me up front that he does not work on closed systems I could have saved $50 and about 10 days of living with no refrigerator.

Service was excellent from the phone call, the scheduling to the work, everything was done professionally and I would recommend them in a heartbeat. They provided before and after pictures.

I've used them before for my mother's washer. I was afraid that my mother's washer broken and I would have to buy a new one, but he came and saw that it was just a split tube and fixed it. He did not overcharge or tried to make it more than what it was. When he came out this last time, he was prompt. He checked if the appliances were safe to operate and only charged me $30.