A-Comfort Services

Replaced a furnace gas valve

Despite being ASSURED when I made the appointment that COVID-19 protections would be used (mask, gloves, booties), the tech came to my house with nothing and had nothing in his truck. I can not be without A/C due to a medical condition of my young son and could not wait for another appointment, so I let the tech into my house. I kept 6 feet away from him at all times, even when he tried to call me over to look at his handheld computer. I am beyond diligent about keeping my house, my work, and my hands sanitized. At my age, COVID is deadly. I had always been a loyal customer of A-Comfort Service and have never let any other company service my furnace or A/C for over 20 years. What I got in response from the manager was "sorry".

They have been very good and I would recommend them.

I bought a brand new AC and furnace a while back from a comfort service. At the time when the company installed the furnace, the sales guy M told me he will offer me a free filter and one free tune up after the installation. But when I called them recently for the free tune up, the owner and sales guy told me that they did not said that before. They are very unhonorable business – please avoid with all cost. There is also a funny story about the sales guy. One morning he visited my house. (I forgot why?) He just opened my front door without knocking. I forgot to lock the front door the night before and my alarm system made a really loud noise and woke us up. Who on the earth do that? I had to buy a new smart lock because of the incident so that I can get notification every time the door is unlock for too long. When I tried to talk to them to figure out solution. The owner encouraged me to leave a negative feedback on internet. I normally don’t leave reviews, especially bad reviews, but if this is suggested by the owner, I should honor his ask even though he doesn’t honor his promise to me.

They figured it out! A Comfort has serviced our boiler for a number of years and always provides top quality, responsive service. They are not inexpensive, but you get what you pay for. We also use them for the Mitsubishi system we installed several years ago and with which we are highly satisfied.

A Comfort came to my parents' house twice to fix the air conditioner. They charged $700+ and the repairs they did didn't fix the problem either time. We still had to call another company who diagnosed the problem right away and fixed it immediately.

It has been great. They are quick to come out when we need them. And they don't push us to get a new unit even though we probably need one.

From start to finish it was handled without a hitch. They worked with us to ensure we had the optimal furnace and A/C for our home. We had used A Comfort for our servicing in the past and when it cam time to replace, they were extremely helpful. I would recommend their services wholeheartedly.

They've been wonderful. We have no complaints about them.

It went very well couldn't ask for more Salesman came on his day-off & brought space heaters for us to use (Tag-in heaters) It was a great experience working with the company

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The office said I could have the first appointment available that Tuesday to just have the leak fixed or I could wait until Thursday and they could do all of the items on our list OR so they said. The first thing the plumber said when he arrived on Thursday was that his truck was in the shop so he didn't have any of his tools and he couldn't do anything that day. The leak was getting much worse so he made arrangements to come back the next day with help to fix the frig. He did come back the next day and fixed the leak but nothing else was addressed. He made another appointment for the next week and started to change out the faucets but then ran into the issue that he could not change them (but the old ones were gone) because the fittings underneath were corroded so he ordered new fittings and would have to come back to finish the next week. He also ordered a toilet to replace our current toilet and changed out some of the parts of other faucets we were replacing. The next time he came he still could not fix out faucets because the new fittings did not fit the faucets we had ordered - all Moen. We ended up being without faucets in our master bath for over two weeks. He replaced the toilet and there were no issues with that. The faucet he replaced in the powder room developed a leak and the tub faucet in the guest bath now only runs extremely hot water and it had been fine before he worked on it. He fixed the powder room leak but quoted us an additional 400 -600 to fix the problem in the guest bath tub. He did fix a leak in our basement pipes and it seems fine now. There were issues all down the line and I had him in my house of five different days and it was very frustrating!! I have always used A Comfort for Heating and Air conditioning but I just don't think I will be able to call them again for plumbing. It was too frustrating and VERY expensive!!

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Checks the AC or Furnace and makes the needed service. Quick and professional.

a part had to be ordered but our technician was able to keep the furnace running safely until returning a few days later with the part.
Also purchased a service repair contract that covers a pre winter and pre spring tuneup.  Very happy with their service and professionalism.

.On Feb 4th Jack from A-Comfort Services came to my house to find out why we were not getting any heat. He found that it was because the Sage Control Circuit Board had gone bad and needed to be replaced.  He said that there would be no charge for the part because it was covered under the warranty. He wrote up the estimate stating that it would be $280 for two hours of labor, $47 for what was listed as regular trip, and $3.00 for fuel.  Totaling to $330, he asked for half the money that day so I paid him $165.  The next day when he came to put the part in, it didn't take him anymore than ten minutes.  When he asked for the rest of the money I told him that since he didn't take the two hours he claimed it would take, I shouldn't owe him anymore money.  Then he tried to tell me that he could have charged me for the circuit board because I didn't follow what it said in the warranty about doing maintenance.  In other words making sure I had the boiler checked every year.  Then he showed me where the word maintenance was in the warranty. In this part of the warranty it states that that warranty does not cover for "any damage, defects, or malfunctions resulting from improper operation, maintenance, misuse, abuse, accident,..."  Now he was assuming that I hadn't had yearly maintenance done because I wasn't calling A-Comfort to do it.  I pointed out to him that I had been doing yearly maintenance, having someone come in and check it from a qualified company from off of an Angie's List deal.  Then he switches over to telling me that he had to drive a half hour to go and get the part.  So now because he couldn't get me on the maintenance, he's going  to throw that in.  He left without getting anymore money from me, but his supervisor Bill Hagmier called me.  Mr. Hagmier  politely admitted that Jack didn't properly explain things to me and we ended up compromising and I sent them a check for $70.  I had looked into some other reviews of A-Comfort and there was one where a worker told someone that they didn't have to honor the warranty  because this person used another company to do yearly maintenance checks.  The Magnuson -Moss Warranty Act  is a United States federal statute that governs warranties on consumer products.  There is a section referred to as "Tie-In Sales" Provisions.  It states: Generally, tie-in-sales provisions aren't allowed.  That's a provision that requires a consumer to buy an item or service from a particular company to keep their warranty coverage.  I hope that this info is helpful to other Angie's List Members.

HE WORKED AT IT FOR SOME TIME WITH AN ELECTRIC SNAKE AND SAID HE THOUGHT IT MIGHT BE FIXED.  IT TURNS OUT IT WAS NOT FIXED.
HOWEVER, WE HAVE HAD A NEW FURNACE AND A NEW WATER HEATER BOUGHT FROM & INSTALLED BY THE SAME CO. AND, THOUGH EXPENSIVE, WE ARE VERY PLEASED WITH BOTH.

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Frank came out and reviewed our current system. He provided repair and replacement options and was very knowledgeable about the products. We chose replacement after a very detailed estimate for several options. Jason and Paul arrived on time and took excellent care of our home. Frank arrived during the install to go over a few details and explain everything about the new system and inspect ductwork. We had a wonderful experience with A-Comfort Services from start to finish. Very professional and no detail was too small. Thank you for a painless experience.

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