Computer Repair, Website Design & Development, Computer Training
About us
Looking for great computer service?
Need someone to come to your home office?
I am your "computer expert" the person to call when your computer breaks down, when your machine or software needs to be upgraded, when viruses attack even when you're about to throw your computer out the window.
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
Hardware troubleshooting, virus & spyware removal, PC setup & installation, PC tune-up, system maintenance, internet connection, remote connection support, configuration issues, network configuration, wireless networking, remote connection, custom web site design, personalized computer training.
Stephanie did a fantastic job identifying the problem right away and fixing it. She also addressed some issues we've been having with our desktop that we hadn't discussed before she came out. She is extremely knowledgeable, punctual, reasonably priced and very nice to work with. She will definitely be my go-to person in the future for all of my computer issues.
Description of Work: Couldn't get printers to work on our devices.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter D.
05/2016
5.0
computer repair, computer training, web designers
 + 1 more
This was a many week process (about 16 hours overall of time together). She is very gifted at adjusting what she is telling you to match your ability to understand. I am very computer illiterate. She never overwhelmed me with things I could not understand. Instead she brought me along, teaching me basics, getting me comfortable with them, then adding new procedures to understand, being available to explain it again when I forgot something, and then building on that so I could understand more complex things. She also provided a great deal of guidance over how I should be thinking about the things I was trying to present so they would be appealing and effective in a site. She made many suggestions. Most led me to realize how wise they were, but when I disagreed she listened and matched to what I wanted. The point is you can discuss with her as the process unfolds. She was clearly extraordinarily knowledgeable about these things so mysterious to the rest of us, but she was never intimidating, just helpful. I really like the final result and now appreciate how much she had to know to make it happen. Occasionally her responsibilities to family interrupted the flow. But I did not have a crisis deadline, so it was no problem to me. Mostly I was amazed at how fast a request I had turned into a visible reality because of her efforts. Making a website requires an incredible array of skills, from technical computing skills, to artistic and media skills, to the interpersonal skills of dealing with a client. For me, she had them all. I see she got a bad review from someone, which I can only attribute to some misunderstanding that can occasionally arise in any business dealing. For me, I'm really happy. Go look at [*** Link removed ***] if you want to see why.
Description of Work: She guided me in creating and developing a website. It had to be collaborative with her doing lots of technical things that I could hardly tell you what they are, but she had to know them and obviously did. And she created a basic framework for the site. But also she taught me how to enter and update information that I needed to put in. Among the gazillions of decisions that had to be made, just as one example, she figured out the color scheme, taught me the nature of the color coding system, explained why certain schemes would be better than others. There are just all these details to attend to, which I would be lost at, and she addressed intelligently and thoroughly, and taught me about as well. And whenever I had a computer problem, she fixed that too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,200
Christina Z.
06/2014
1.0
computer repair
 + -1 more
unknown
Description of Work: I sent an email to the Provider explaining the work I wanted her to perform about 2 weeks ago and I NEVER GOT A RESPONSE BACK. How rude! The least I would have accepted is that she could not accommodate my request. Anyone who does not reply to a request is unacceptable.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from StepKnows
Sorry [Member name removed]. I never received your email. I may not always respond to emails immediately but I try to get back to folks within 1 business day.
David T.
06/2013
5.0
computer repair
 + -1 more
Very well! Steph had the computer repaired within a day, and the problem has not recurred in the four days since. She was friendly and knowledgeable, and encouraged me to call back if I had any issues or questions. I emailed her with one question about the temperature, and she responded promptly. The only reason I gave one and quot;Band quot; in the responsiveness is that Steph was a little slow to respond to my initial call. She called quickly to acknowledge my call, but I didn't hear for a few days (3 I think). I learned that she had gotten sick. But once I reached her, she suggested that I bring the computer in, since it might take a while for the problem to occur, which wouldn't be efficient on a house call where I paid by the hour. That was wise, and as I reported, the repair was done within a day. The price of $87 was also quite reasonable, in my opinion. I would use Stepknows again if I had a problem with either of my computers.
Description of Work: Repaired my Asus K52F laptop, which had randomly been shutting down without warning, for several weeks. It had been getting more frequent and the computer was staying up for shorter and shorter times, so I considered buying a new one, but thought I'd give Stepknows a chance first. Stephanie Leahy ran diagnostics and recreated the problem, which she determined to be overheating. She cleaned out the fan and the CPU of much accumulated dirt. She also installed a program called "Speedfan" which she told me how to use.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$87
Frances P.
06/2012
5.0
computer repair
 + -1 more
I have been using Stephanie Leahy for computer repair, trouble-shooting, installations and instructions for 3 years. She has been absolutely invaluable to us! She keeps impeccable notes of all her work on our equipment so that she remembers from one appointment to the next, one year to the next, what was done previously and what she did to repair our equipment. This is a huge help and saves her time when she is troubleshooting a problem. She is very fair in her estimates and pricing and in calculating her time. She is also very honest in her explanations of the problems and giving advice regarding what might be needed. I cannot imagine having a home computer and not having her here to help. When she was pregnant last year and so very unable to work, I took my laptop to her house occasionally because I needed her help so much. But then she was hospitalized and couldn't even think clearly so we were really lost without her! We are so glad and grateful that she is healthy and back to her amazing self!
Description of Work: Install new computer; copy over all necessary documents; put shortcuts on desktop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Lucy C.
01/2012
1.0
computer repair
 + -1 more
I made an appointment with her and she never showed up. She was awful! I made 3 calls to her and she never responded to my 3rd message. I had offered to pick her up, as she had blood pressure problems and then her husband said he would drive her. On the day of the appointment she didn't make it. I made multiple calls over 2 weeks and there was no response from her. I infact scheduled the appointment a week later so that she could accommodate, but never came. I will never use her in the future.
Description of Work: I contacted StepKnows for in house computer repair, 2 months ago.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from StepKnows
I am so sorry Member that you had this experience. It is not my standard operating procedure. I will say that the time you called I was pregnant and was experiencing multiple fainting episodes that the medical community could not find a cause for. They were assuring me that any day now I would get better but in fact I got worse and ended up in the hospital. I also know that none of this was your fault and in hindsight I should never have agreed to work with you but I was trying to think and act positive in the hope that the symptoms would clear. My son was born healthy and happy and I am now healthy and happy myself. I do apologize and hope that you can understand the predicament I was in.
Frances P.
03/2011
5.0
computer repair
 + -1 more
Excellent!
Description of Work: Stephanie found several problems that were causing both my laptop and my PC to be slow - she repaired everything. I have used her for several years because she will always find time to come to my house and work on my computers. She is also extremely patient, very focused, keeps good notes so she knows what she did with my computers in the past, and will doggedly pursue a problem until she SOLVES it!! She is a super-sleuth!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JUDY AND MERV R.
02/2011
5.0
computer repair
 + -1 more
She is fabulous. We have been using her for two months. If your printer doesn't work or you're having problems with your computer, call her. She charges around $50 an hour, which is middle range. We have had companies who charge much more that aren't very good. She works until she finds out what the problem is. She fixes the problem. She is knowledgeable, and she knows what she's doing. She is also a pleasant person to be around. She talks to us over the phone.
Description of Work: She provides computer repair services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
MARY GARRETT I.
01/2010
5.0
computer repair
 + -1 more
Stephanie has worked on my computer four times over the last 3 months. She has been wonderful. She is extremely responsive and has made time for me on the day I called, even Thanksgiving week when she had multiple deadlines. I had 20 viruses on my computer that kept reinstalling themselves. She got rid of the viruses and installed a firewall, which I did not have, as well as better antivirus software. Both are free. The firewall and antiviruses software have performed perfectly and prevented or removed many other virsues. She also helped me set up Outlook with me e-mail which has been wonderful. The other work has been around Internet access. My internet became very slow to the point of not working most likely because my cable provider realized I was using my own router and intentionally slowed down my service. Stpehanie cloned my router so the cable company could not detect it and it went back to working normally. Later, I had a problem in my computer that preventing my computer for communicating with the internet. Stephanie fixed that too. She has been a Godsend to me. I recently stopped working to be home with my infant son. After years of having tech support at work, I was at a loss of what to do with my computer problems. Stephanie responded right away, she has made multiple housecalls, and set up remote access to my computer. She shows me what to do if the problem should occur again. She is also very fair about what she charges. . Personally, she is delightful and funny, and my son really enjoys her.
Description of Work: Removed 20 viruses and malware, defragged, installed free firewall and antivirus software, set up e-mail with Outlook, fixed non-respondng internet access by cloning MAC address from PC to router, fixed problem within computer that was preventling internet access.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
JUDY AND MERV R.
04/2009
5.0
computer repair
 + -1 more
Stepanie is extremely knowledgable. She arrived when she said she would and went right to work. She knew exactly what she was doing and was able to explain what she did so that even I could understand how to accomplish what I need to do. I feel lucky to have found someone that is competent, honest, and reasonable in her charges
Description of Work: Stephanie removed a lot of clutter from our computer. In addition, I had several systems on the computer that where supposed to remove errors in the computer. Stephanie showed me that they were scams and she installed systems that were free ,and removed the bogus systems from the computer. She also fixed problems that I was told were unfixable by other "computer experts".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tracey K.
10/2008
5.0
computer repair
 + -1 more
We had two computers which were giving us trouble. One was extremely slow, and the other (on a Sun.) would not respond at all. We found Stepknows on Angie's List, called and spoke directly to Stephanie Leahy. She tried to troubleshoot our problem over the phone, but it became apparent that she needed to come out. She set up an immediate appointment for the next day. She arrived on time, and immediately tried to assess the problems with both computers. She was very pleasant and easy to talk to, she explained what she was trying to do every step along the way. She stayed at our home over three hours, and it became clear that our hard drive, CPU, needed a lot of work. She assessed our other computer, cleaned up the hard drive, and recommended more memory to help with the speed of the computer. She took the CPU home, worked on it fervently for a week, was able to disassemble and locate the problem. She rebuilt the CPU, ordered more memory for the other computer, and was back within the week to reinstall the CPU and the new memory. Within a half hour, our computers were working perfectly. She took the time to talk to us several times over the phone, and through email, to keep us up to date on how things were going. She followed up with us also, within a few weeks, to make sure the computers were doing okay and that we were happy. She was very professional, very fair with pricing, and very easy to work with. She explained a lot of technical computer terminology to us, and we are not computer savvy, and was patient and took the time to answer any of our questions. If you ever wonder where good customer service has gone, you need look no further with Stephanie. I would contact her again in a heartbeat, and would recommend her to everyone!
Description of Work: Assessed and repaired two computers. One computer would not respond at all, the CPU was examined internally, rebuilt, and installed again. The other computer which was extremely slow, was assessed and the hard drive was cleaned up, and more memory was installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Frances P.
10/2008
5.0
computer repair
 + -1 more
Excellent! I originally left a message, she called me back very promptly. She was available in short order, came to my home on time, worked without stopping and provided excellent service.
Description of Work: Stephanie repaired several software issues with our computer system, then was able to help me with interfacing my laptop and desktop, installing a good virus protection and gave me advice on other needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Peter D.
12/2007
5.0
computer repair
 + -1 more
She's great: personable, adjusted to our needs, and obviously knows what she is doing. And she is trustworthy with sensitive information. She came when needed, was reasonably easy to get hold of, and explained what she was doing and why--or refrained from explaining when we wanted that. Her price of $35 per hour--besides being incredibly competitive--included a free house-call examination.
Description of Work: She set up a computer system for a group of professionals who share office space. She has fixed every computer problem we had and guided purchases. If something appears not to be working she is available for telephone consult. She created manuals to guide us to do things with the computers that might have been easy for computer-literate people, but are not to us semi-literates. The latest job took an hour and that was what I put as the project cost.
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Service Categories
Computer Repair,
Website Design & Development,
Computer Training
FAQ
StepKnows is currently rated 4.9 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
StepKnows accepts the following forms of payment: Check
Yes, StepKnows offers free project estimates.
No, StepKnows does not offer eco-friendly accreditations.
No, StepKnows does not offer a senior discount.
Yes, StepKnows offers emergency services.
No, StepKnows does not offer warranties.
StepKnows offers the following services: Hardware troubleshooting, virus & spyware removal, PC setup & installation, PC tune-up, system maintenance, internet connection, remote connection support, configuration issues, network configuration, wireless networking, remote connection, custom web site design, personalized computer training.