Verizon

The customer service sucks. They are not taught the proper procedures on how to comply with different complaints.

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I would give them a poor grade only because their fees are high, but I do not feel like switching. I had them for years. They could lower their prices. They make a lot of money off of consumers.

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I will use them in the future.

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If it doesn't work, you call them and complain. Pretty soon, they send someone out. It's okay. The good part is that it's fairly clear. The images are pretty good. We do get the internet. The internet is sometimes a little slow. It's not too bad. The cost is outrageous. When you're calling, you're on hold for half an hour or something.

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It was horrible. My husband was on the phone with them every other week. It was just not worth the hassle that they gave us. Some of them were great on responsiveness and some of them weren't.

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Good service and  good signals. I would use this provider again in the future.

They're okay. Once you get everything in, they expect you to be able to walk you through issues, the customer service is just isn't there. We're not all computer savvy and there's always a long wait time. We had Comcast out here but every time it drizzles, the TV and the computer; everything was a wrap so we change to Verizon and now we don't have that problem. The customer service, once they get you, not the same.

Horrible: of the three tv's in my house, only one works, the others blink in and out due to bad installation from Verizon. I've had technicians out three times in the last year and none have resolved this issue. I am paying for service/cable boxes in three rooms yet only one works. During this time they have continued billing me more than $120/month. I am moving again in January and plan to get Comcast not Verizon at my new house but Verizon informs me I agreed to a two year contract and if I cancel early I will be subject to a fine of more than $150. This is ridiculous, I never signed up for a two year contract, I signed up for one. The cable service I've been paying for doesn't work and I shouldn't be paying them a supposed early cancellation penalty, they should pay me back for service I've been paying for over the last year that doesn't work.

I dislike the price.

great service

Great, couldn't have been easier