The Home Hero

The OK: Towel bar had pulled out of the wall, that was reset and seems to be holding. Bedroom door that wasn't closing well was planed down at the top, I'm not really sure why I paid for that particular solution in retrospect, but was kind of buying into a grab bag, but fine. Kitchen counter caulked where it met the wall, again, not hard work, but fine. The Wasted Money: My front and back door sweeps seemed to have gaps you could see through to the outside and were coming apart. Since it's a pain to get under doors, I was good to pay a little extra for someone else to take that on. Replacement front sweep is already split again almost immediately. New back door sweep is still intact, but I guess as a "solution" the sill was raised and now there's a new gap there that the rain came through a few days ago. Also, under a section on my invoice somewhat brazenly labeled "custom carpentry" considering the end product, an estimate was given for replacing some of a wood rotted door frame as needed (even including "Reinstall brick molding as needed"). A lower piece of the frame was replaced with some solid wood, but it was seriously just cut out and hunk of wood thrown in. You can't miss it even at a glance, so we're at the barest definition of carpentry on that. But then on the top of the door, the wood was just dug out and replaced with layer after layer of putty. That's fine for a small job, but there was too much replacement needed here to not be replaced with actual wood. And the quote mentioning installing new wood and possibly brick molding was much more indicative of the work needed. The work performed still very much flexes at the touch and has started to visibly come apart again as any person would expect. And of course the shabby paint job done over it still leaves the "repair" very obvious as no effort was expended (or more likely wasn't in the capabilities of the "carpenter") to blend it with the frame. So a job that I very much paid to not be done, and that took a whole handful of visits even to be not completed. Also followed up with a plumbers referral from them and that worker also came up short as should be expected. Definitely would not transact with this company again.

replace shower stall, tiles, & plumbing

Dealing with the office and scheduling the work was very smooth and the office staff were very professional and responsive. However, the technican assigned to the job was very unprofessional, rude and condescending and difficult to work with. While the price was good, it was not worth the money I saved, as the whole thing was such an unpleasant experience in the end.

The service was excellent. I had used the service in 2013 and was very pleased then and I am pleased now. The plumber was punctual, was able to diagnose and repair the problem quickly. The handyman who performed the other tasks was meticulous with the painting and caulking and gluing. Both gentlemen arrived on time which in South Philadelphia is a real plus. I thought the price was fair.

We used The Home Hero for a few jobs that were out of my realm of expertise. From start to finish, it was a high quality and professional experience. Scheduling with Leah at the office was smooth and easy, and the guys arrived on time knowing exactly what they were going to do. Todd was able to complete pretty much everything on our to-do list, and the quality of his work was exceptional. Not only that, but his overall demeanor and personality were top notch. When one of the jobs was bigger than expected, Pete worked with me to determine a fair price to have an additional visit with more manpower. The second job was completed within a week and again, the work was great and the guys were 100% professional. I will gladly recommend The Home Hero and its team of handymen to anyone in need of their services. You will not be disappointed!

Handyman was very professional and completed all tasks in a timely fashion. Updated us any time there was an issue or something he needed input for. Offered suggestions when there was something he thought could be done differently.

Randall was able to work out how to access the drum shade light fixtures. I was grateful that he was able to recommend the right size longer-lasting LED bulbs (a big plus because I am unable to change them myself.)

Excellent job.

Great job. Randal was professional and punctual. Work was done well. So glad I finally got these things done for my house! It was easy to schedule and pay online. I would definitely use again!

The people who come to the house are all friendly, talented, and trustworthy. They come with a task list and don't leave until it is all completed. I am completely comfortable with them being in my home and certain that the work will be done right.

I like the ease of giving a list of different tasks and having it completed in one visit rather than coordinating with multiple people.

I am an interior designer, and am very picky about my home.
I have had a problem with contractors before if you correct something they are doing, but NEVER with the Home Hero guys.
They truly live by the customer is always right. 
The baby-proofing they did was amazing, their materials were right on target and blend seamlessly with our interiors.  We get compliments all the time on how great it looks.

Prompt, excellent service. Both the technician and the receptionist were pleasant and professional, which is a nice change from some contractors.

The handyman that was sent by the company was a nice person overall. He arrived on time and was polite. My issues with the service and the company include:

1) the supply run taking 1/3 of my allotted time AND costing me an additional $100: I didn't know about this cost until AFTER the fact;
2) work areas being left with paint drips and water/paint splashes on appliances and fixtures: it took me about 20 minutes to clean up; and
3) the company charging me for items that a) should have been part of a standard tool kit b) were not left with me upon leaving.

I've done work on over 10 homes personally and have good sense of what services and supplies should cost. I wanted to try this company based on the reviews, but this experience left me feeling like I was ripped off.

I did speak with the company's service manager at length. While he offered to deduct some of the supplies off my bill, he didn't hear--or want to concede--what I deemed to be a very poor value for the services rendered. He offered to send the handyman back to clean, but it was too little to late. He offered to deduct $20 for supplies and said I would get a $50 credit for a future service. But why would I invite this company back in my home only to over bill me for a half-assed job? My time as the customer was not considered. Very disappointing...

It went great. They took their time and were 100% dedicated to the job.

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Ron did a beautiful job.He had done some other work previously hanging curtain rods and installing ceiling lights. He may take a little longer but does quality work and always follows up. He and Pete are both very competent professionals, reliable, considerate and honest. I highly recommend their services.

Overall, we were happy with the service.  We contacted home hero via email. The office manager responded promptly and got Pete (the owner) out to do an estimate very quickly. They were definitely very good at being responsive which honestly is hard to come by. We contacted other places and never heard back at all. Pete gave us an itemized list with pricing the next day. We agreed and they started the work 4/27.  They arrived promptly at the 9am start time every day, were very polite and professional, and did a very nice job making sure to clean up the dust and debris leftover at the end of the day leaving us with a clean home. The work looks good to me. We are not handy people and we're glad  that home hero could come out so quickly and do all the stuff we needed to get done in a timely manner.