Summers Quality Services Inc.

Don't use him. I wanted a humidifier because our condo is dry. All the HVAC contractors said it can't be done. I went with Summers because he told me that he would put it in an insulated box and get the water lines from my laundry room. He bought 2 oversized humidifier which we paid for. He got the water from the laundry room. He came back twice to change the filters on the humidifier which we paid. I found out after we hired another HVAC contractor that the humidifier was not in an insulated box, and the Aprilair humidifier was never turned on. Contractor number 2 said you can't put a humidifier in a cold attic because it will rain in our condo. The water lines were not insulated. I called Aprilair and they said they were sorry that their were HVAC people like John Summers around. He is a thief. Don't use him

They arrived to service my compressor that was making a loud grinding noise. The tech took down info on the compressor along with measurements for some duct work to install. I get a call to say the tech was on the way and "Oh by the way, the wrong duct work came in so we can only do the compressor." STRIKE 1! If they did their job like they were supposed to, they would have recognized the wrong duct work came in and reached out sooner instead of while they were on the way. The tech arrives and not long after that something was up. He finally breaks the news that he HAD THE WRONG COMPRESSOR! STRIKE 2! Not only did they not check my duct work, they never checked the compressor either. I reach out to the office and spoke to a woman who "said the right things." She was empathetic and told me it wasn't right and she would reach out to her bosses because I asked for a discount on the job. After all they are in customer service and it is the least they could do for their colossal screw up. I get a call from a guy from the office and he told me "Well my supplier won't give me any money back so I won't give you any money back." THATS A BIG STRIKE 3! How on earth can a person with a conscience say something like that? I didn't order the wrong duct work. I didn't order the wrong compressor. I didn't wait till the last second to notify the customer. Yet I am the one who has to take 2 days off because of their incompetence. I asked to speak to the owner because I THOUGHT a business owner worth their salt would be shocked by the way I was treated. Not only did the owner John defend the actions of his company, he flat out said, "We also don't want you as a customer." The unmitigated gaul of him to tell ME that he didn't want my business. He needs a thicker skin if me holding his feet to the fire was to much for him to bare. Let that be a lesson to new customers. If they screw up, bite your tongue, have them fix it, and the scorch the earth on social media. They have no idea what the internet is.

The fan was installed in a prompt and professional manner.

When we bought our house in 2011 we had an uphill battle to tackle everything that we needed done. The Summers have been with us every step of the way. Everything from installing a new service panel to our Central air. They re-ran all the duct work in our 100 year old house, saved our furnace on numerous occasions while others insisted on replacing it. They've been there at a moments notice for a backed up sewer line under the sidewalk in front of our house, and were there when our outdoor nozzle burst from the cold. They're like super heroes. The S could stand for Super, but it stands for Summers which is synonymous with super. Great guys, great work, and I will always recommend them.

They were really good.

The guys that came were so nice. They didn't have the piece. They went to get it and came back within 30minutes. They took 5 minutes to install. The piece retails for approx 25$ Or so at most. . The "boss" of summers charged me $300! I called and complained. The dispatch told me I could've refused. She told me it was an intricate piece and they cost more money. I told her I wouldn't pay. Of course I did! Feel so cheated. Up against brick wall. Our washing machine broke and new one couldn't be installed until this small piece was replaced. Summers knew that. I'm a repeat customer with this firm. I feel like he charged me double. I won't use them again. If you don't want to overpay, don't use summers. Rip off!

We've been reasonably satisfied with their work. I would say the best was that they made the repair and the repair was successful.

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unknown

They do an excellent job. They're coming back tomorrow to do some more work.

I had previously used a different service provider for a plumbing and realized there was a problem. He was very nice and gave me a senior discount.  They are on time and call me to let me know they are coming.  I have used them about 3 times now.

Summer's representative, John estimated, ordered and installed the new equipment.  All service was provided exactly as described during initial revisit and written in the proposal.  It was done in a timely and professional manner. At the completion of the work I asked John to look at more items that I would like done.  I'm eagerly awaiting the next quote.

Summers was very easy to contact and returned phone calls.  They were punctual and cleaned up after the job. 
Because they were recommended to us by neighbors, we didn't call around to get different estimates, so I'm not sure if the price we were charged is the going rate.
My only issue is that I wish there had been more discussion about what new unit would be installed-- I found out that PECO offers rebates on certain energy efficient AC units and I would have been interested in getting a unit that qualified (both for the rebate and also for energy savings).  But by the time I realized, the unit was being installed and it did not qualify for a rebate because it was not energy efficient.
Maybe I didn't ask the right questions at the initial visit, but there was no discussion about the different options for residential AC units that could go in my home.  Otherwise, I am happy with the work they did.

It went well. They were very polite, they were careful, they did not mess anything up and very knowledgeable.

My Broan heating/air system was reported to have problems on June 26 with the unit failing on June 27.  The first repairman acknowledged the failed turbine like part being bent out of shape for a unit that is approximately 3.5 years old.

I was referred to Summers Quality Services ("Summers") by the manufacturer - Nordyne.  The other service providers all charged usury fees to extort extra money for the warrantee repair.  Summers at least acknowledged they would credit the initial $85 to the repair charges.  Since it took less than 30 minutes to remove the part, hopefully there will be no additional charges.  This stage is still in progress as I write this complaint.

Summers moved the original repair schedule from July 8 (excessively long repair lead time) set on June 26 to July 2 on June 28 or so.  Summers advised most parts are on the service trucks.  I advised they of the model number of the unit.  At approximately 3 pm on 7/2, the service man confirmed the repair will be covered under warrantee, acknowledged he did not have the part nor did any of the other trucks.  He arrived at 2:37 pm.

I was informed the part would be picked up the following morning from the "parts store" probably around 9 am and routed to a service person who would complete repair the morning of 7/3.  During my follow up call at about 9:30 am on 7/3, the agent advised the part would be available at about 1 pm and installed in the afternoon.  At 12:42 pm, Summers called an said the repair person went home sick, and offered no other service for that day.  During the call, the representative guaranteed installation on 7/4 ("she did acknowledge the repair would occur on the Holiday") anywhere from 11 am to noon.  Again, she guaranteed no later than noon.

On 7/4, I called at about 10:42 am to confirm the repair and times especially since I have party preparations to make for people, including those above 90 years in age.  No reply or confirmation was made.  I called again at noon.  The answering service lady, Carry (sp?), took my information again.  It was not until 12:05 pm did I get a call from the company stating the repair would be done (i.e. we will see) later in the day.  Why this call was not received as a follow up to my 10:42 am call leaves me in wonder?

It is now about 12:42 pm, and no repairperson has arrived.

The temperature during this week exceeded 90F for most days, and remained very hot at night.  This heat was stressful and unhealthy for all four (4) family members as well as the family dog and cat.

As a result, my daughter developed a fever over 100F due to the excess heat on the evening of 7/3.  We went to a hotel at a value of $146.00 before taxes.  Her fever went down after being in the hotel.  A good outcome.

I also have extensive amount of food that was purchased for my party later today that will go to waste if I have to cancel the party.  (The food was purchased based on the Company's representation that the work would be done.)

This information is being based along to the manufacturer (Nordyne) and the Broan Distributor (R.E. Michaels).  Neither of these two (2) companies answered their phone today.

They are prompt and  courteous and do a good job.

We have been a Summers customer for over 7 years and have become quite disappointed with them. They have become one of our biggest regrets. We bought a replacement upgraded HVAC roof unit from them last year for over $7,000 parts and labor to get extra power to heat and cool on the coldest and hottest of days, on which the current unit had trouble keeping up. With a new baby in the house, we wanted to make sure we had a proper heating and cooling system. Unfortuntely the bigger, upgraded replacement unit was a lemon and is not capable of heating or cooling sufficiently on even moderately cool or warm days. The older, smaller unit was more effective and reliable. In fact, the new unit was so ineffective that the cooling function ran constantly in the summer, dripped water, and caused a major mold issue in the house, requiring paid remediation. We had to leave the house for over a month while the remediation work was planned and done. Now that it's winter time, the heating function runs constantly and can't keep up with properly heating the house overnight. Instead of finding a way to fix the unit or give us our old unit back, or compensate us in any way for the mold damage and remediation, or find a unit that can heat and cool properly, they are avoiding any meaningful responsibility for the issue and we seem to be faced with accepting a major loss and finding another firm to replace the unit again, or taking them to court for redress. I don't know what happened to this once good firm, but suggest people think twice about working with them. I don't see how a business that sells bad upgrades and then avoids doing something about it can stay in business.

2/17/2014 UPDATE - After posting the review, Summers sent one of their top technicians last week who ultimately traced one of the problems to a faulty thermostat, which they replaced at no charge. Thank you! We're still having one additional problem with the unit - it's whistling for 5 seconds when the e-heat comes on as the air is rerouted to the auxiliary heater. If they can get this problem fixed, and the unit doens't run incessantly, then there's hope at long last that the problem is solved. We're still concerned the unit will run incessantly in the summer time so we'll need to see how that goes. If they can fix the auxiliary heat whistle then we'll change them to a "C" until we see how the summer does.  Keep in mind we had to leave our home for 2 months in the summer when the "new" unit ran incessantly and caused toxic mold to sprout from water dripping from the unit. In addition to evacuating the home, we had to pay another company thousands of dollars to run better ductwork.

unknown

He proved to be very unreliable. I called him 8 times yesterday and he hasn't call me back.

They were very professional. They showed up exactly when they said they would. They cleaned up after themselves. When I needed help from them afterwards, they were available. The product didn't have any flaws but there was a check-in after a year and they did that. They are expensive. I had somebody come in the next year that was considerably cheaper but less reliable so sometimes you get what you pay for.

One circuit breaker has been tripping.  I thought it had something to do with my office air conditioner unit so I hired someone local to rewire that unit to its own breaker ($300).  The problem persisted even if I was not using the air conditioner in my office.  When it happened with only one light on in the house, I called Summers.  I had used them for my kitchen air conditioner repair and had been pleased.
I  found the old bill and learned that they also did electrical work.  I called them.  They came within a week.  The technicians took one look at the breaker, diagnosed the problem and in 20 minutes they were done.  These folks are professional, courteous and provide great service.

Diagnosed why my air conditioning unit was not performing properly and fixed it by adding freeon.  I had been told by a different company thatthe cost of diagnosing my problem would be over $1500 and that his guess was that in the end I would need to replace the unit at a cost of $5,000!  Glad I got a second opinion.
This company also provides electrical service.  I will be calling them in the near future.

They were great. John really took the time to think about the best way to install the duct in my tiny & very old (1840) house.  On the installation day when there was a question he came to walk the crew through it. They took care of everything in an efficient and professional manner- they were great, punctual and cleaned up afterwards perfectly! The system has been tremendous.

Dave examined fixture found that I needed new light bulbs.
NOTE: Cost to much for that service

The serviceman was prompt and pleasant. My oil burner hasn't been cleaned for a couple of years or more. It was so filthy he was here for 2 1/2 hours and the price was what I was quoted for an annual cleaning. You wouldn't have known they were here because he cleaned up so well