Mambo Movers

Mambo movers review Used mambo movers this past weekend for a decent size move from Philly to Cherry Hill. I don’t feel like typing a story so I’ll just give the bullet points -start time was 8:30-9:30 they showed up at 10:15 and said they were late because they needed breakfast -when they got there head guy said “you’re the one with the money right?” And I was like uhh yeah… very strange way to start interaction -they worked from 10:15-11:45 at our place in Philly and then said they needed to get lunch on the way didn’t show up until 1:30 at new place 25 minutes away. We were told we would be paying for travel time which was fine but they charged us for the full hour of lunch -when tried to clarify moving time we were being charged for he accused me of haggling They also milked us for time and were just overall rude, I called Monday just letting them know about our experience they said they would call me back because charging for lunch wasn’t their policy, it’s Friday and they never called back.

Some of the drivers are really reckless (namely whoever was driving truck 201 at 1:35-1:40pm on July 9,2023 (also has 22s circled on the back). They were swerving all over the road and came within inches of running a man and his dog over on Second Street in NoLibs. The man and his dog were in a crosswalk.

Big shout out to Mambo! They’ve moved me twice now; both moves were time consuming and the guys kept up the energy to get the job done right. I called around and got many quotes for my move and they were by far the most reasonably priced as well. My moving team, Conor, Ian & Jeff were efficient, friendly and helpful. This most recent move had a little snafu and a member of their office team, Dan Henry, quickly showed up to save the day so we could continue with the move. They backed the truck up on two tiny south Philly streets, which was impressive! They moved us into a 3 story home with a basement (so there’s a lot of stairs). And before they were done, we walked around to make sure the furniture was where I wanted it and set in a way where I could begin to unpack easily. I did not find any damages either. They handled our items with care. Somehow they got a loveseat down our narrow basement steps too! I can’t thank them enough. I would totally use them again on my next move.

I've had really a hot and cold experience with the Mambo guys over the last year. Today's experience was a scorcher. I have raved positively to folks on Next Door, renters in my building and to others about the great job Mambo has done for us on two intercity moves and a day of packing. Their guys were meticulous with our stuff (with the exception on one guy named Bill who pretty much didn't work at all), and worked their butts off. I have usually corresponded with Mike at Mambo and he has always been extremely helpful and accommodating. My most recent experience in calling in today was with someone named Jay. He was extremely off putting and incredibly rude. I called to cancel a move and after about 10 seconds of silence on his part he explained they had a cancelation policy (which is the absolute first time I've ever heard of this in the year we've been working with Mambo). I explained that has never been stated to me. He said they would waive this in a very condescending way but I should be aware of it for the next time. To which I said, "yes of course". He literally screamed at me, "OK then!" and hung up on me. Nice huh. Probably not the guy you want as the face of your company. Moving is a hard business, and I believe Mambo has earned their 4.5 star rating. But they also have to be aware that a brand can quickly be diminished by a few bad characters. Bill and Jay are a liability to the hard work of the rest of the company. And the reason I would never consider using them again.

Great showed up on time finished earlier than expected - great service

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We hired Mambo based on other reviews on this site and local word of mouth. We were only moving 5 blocks away. But they underestimated the time involved in our move; only a few cursory questions were used for them to determine what we were moving, like how many bedrooms we had. We packed ourselves, to be sure it was done right, and had no broken items in boxes. BUT Mambo was very careless about putting our furniture on the truck; several pieces were badly scratched, two of our obviously delicate antique chairs were broke, and a box was put upside down on an upholstered piece, making the liquids in the box leak onto and ruin the upholstery. Without "proof" that the chairs were not broken beforehand and that the upholstered piece wasn't already ruined, they would not reimburse us for the damages. So beware, and take pictures of all your furniture before the move, and remind the movers of any extra delicate items. Oh, and the 5 hour estimated move-took 9 hours.

We've used Mambo for three consecutive moves. There's simply no other choice worth considering when they provide such consistently excellent service.

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Excellent.  They contacted me one hour in advance of arriving.  When they arrived, the team was professional, friendly, careful and efficient.  The move took less time than I thought it would.

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Professional albeit youthful staff. Professional and reliable.

Wow. They were perfect. Packed the whole apartment in an hour and a half and moved in 2. Less than they thought. Packers, Jamie, dan, and Spencer were amazing as were the 3overs. They were friendly courteous and efficient. I think I might ask them to come to do for my next move.

They were deficient and priced well.

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The move was originally scheduled for dec 27 but they did not call or come. Next day we called and were met with apologies and awesome service. The three movers were polite, efficient, and even disassembled a bed in record time. I would not hesitate to use mambo again. Things happen, and I understand a mess up can occur, but they came through in the end. Thank you Mambo.

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I hired Mambo Movers to move items from my apartment in Center City Philadelphia. During the course of the move, several items were broken. The first was a desk that I purchased from BoConcept for around $1200. The second thing was a light I acquired off Amazon that was about $130. The third thing they broke was an entertainment center that I also purchased from BoConcept. They were able to partially fix the entertainment center by drilling new holes for the rails, but the fact that the damage occurred speaks to how poorly they handled all of the furniture during the move. I've asked to be compensated for the furniture, and they have refused. This is in spite of the fact that during the move, while they were breaking things, the movers told me not to worry and that the office would take care of me. This was said multiple times by two of the movers, and witnessed by several members of my family. Now they are refusing to honor their word and trying to fallback on their insurance disclaimer that they only pay for up to $0.60/lb for
broken items. I intentionally listed on the insurance form that they broke my desk, in an effort to exclude that, which Chris (the mover) told me was the right thing to do at the time. Now Mambo has not replied to any further emails, in spite of my repeated requests to try to avoid this outside of litigation (which will be my only remedy for the financial harm unless they decide to pay up). 

The main office did not invoke high confidence in their scheduling and tracking abilities, but I ultimately had a very positive experience with the movers themselves.  They arrived on time, were very professional, worked quickly but gently, clearly knew what they were doing, were upfront with pricing and worth every penny. 

So, I was moving last minute and a colleague told me to call Mambo. I am soooo glad he did. At first when I called them, it seemed a little casual but they are ALL about business. They packed me AND moved me. They were fast, quick and responsive. I was moving to the Murano in downtown Philly and the building required an insurance certificate from Mambo, which they gladly faxed to our property management department. They came with 3 people to pack me and 3 people to move me. They were fast, professional and personable! I tipped them nicely! I would totally recommend them!

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Mambo did a fantastic job with my move.  Julian, Chris, and Adam were an excellent team.  They were punctual, friendly, professional, and very hard working.  The prices were reasonable for a move over 40 miles and the guys got the job done in a total of 5 hours (including the 1+ hour drive to the new place).   They called at 9am to let me know that they were headed my way, arrived within an hour, and immediately went to work.  We told them which items were going to storage so they could load those first.  They took great care of my belongings and wrapped/strapped items where necessary -- including my large glass dining room table and 55" flat screen tv.  Once we got to the new residence (3 floor home) they carried items to which floor I specified, and took some items out of the house to go into storage.  After that, we took the items to a nearby storage facility where they expertly fit everything in.  I would highly recommend them to anyone moving.