KEYSTONE CONCIERGE
About us
Keystone Concierge provides both housekeeping and personal assistant services to individuals, small businesses and non-proifts in the Philadelphia area. We do move in/out cleaning during which we clean out the insides of all appliances and cabinets in addition to our regular cleaning tasks making the residence ready for the next person to move in and put their items away without worrying about the cleanliness of the property. We can also assist with organizing and eliminating extraneous items around the home or office. The owner is also a notary and meets clients outside of normal business hours at their location. While we do try to keep our cleaning appointments to regular business hours we do accept weekend appointments and work all hours for personal assistant tasks.
Business highlights
Services we offer
Monday through Saturday. Deep Cleaning or spot cleaning, Personal Assistant are able to provide help with all details of home management -- shopping, cabinets ... move in and move out cleanings., car repair drop off/pick up, dinner, errands, gardens, house sitting/pet sitting, laundry, organizing, ovens, ride to physicians, schedule and budget. We do windows, secretarial services, wait for contractors. Our Housekeeping staff is available 6 days per week, whatever suites your needs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 8% | ||
| 17% | ||
| 0% | ||
| 8% |
Pros: Very nice staff, easy to schedule over email, did a fair job on the cleaning.
Cons:
- Didn't really have an eye for detail, left things rather messy in each room.
- Changed bed linens and put the dirty ones in the washer/dryer, but then didnt take them out and fold them - even though they were dry before the 2 hours were up.
- Removed old towels from every bathroom, but didnt replace them (even though we have several spares in the linen closet, which I showed them).
- Loaded dishwasher, but did so in a strange way - for example, put knives and forks on the top rack, instead of the silverware tray....
- I got a text message over the weekend asking if they could come closer to 1 than our previously scheduled slot of 1:30. I worked from home that day, but moved calls around so I could be available when they arrived around 1pm... They arrived at 1:30.
I was on a call when they left, so wasn't able to do a walk through and give on the spot feedback. I do think they would have been open to the feedback because they seemed very nice - so maybe that would have changed things.
Overall, definitely better than no cleaners at all, but not overly impressed and probably wouldn't re-hire.
"It is always our goal to satisfy our clients 100% so I'm terribly sorry you were not satisfied. We don't have issues very often so any client issues tend to really stand our in our mind. I have no record of the issue with your cleanings and have checked with the manager of the group as well. Unfortunately, I'm not sure who you spoke to as the incident occurred over 6 months ago. However, I would like to resolve any issue that we caused with you. We do not take this lightly as we are in the business to help not hinder. I have in my records that we cleaned for you three times, July 22nd, Aug 5th and Aug. 19th, but nothing as late as your date of service. The total you mention doesn't match our hourly rates for your services either, so I'm concerned that you have the wrong company entirely. Please contact me and we can work to resolve this. Lori Heyman-Olk, Owner"
"Thank you for your kind words Member. We had a great time assisting with your party. We hope that you decide to use our services this year as well! :)"
After a first underwhelming experience with the company, and after posting an accurate, although negative, review, the proprietor got back in touch with us to see what she could do to remedy the situation. We had the cleaners come back to do a thorough cleaning. They arrived promptly, asked many questions to be certain that they were meeting our expectations, and spent 4+ hours at the house. This time, they spent as much time as they needed to get everything done, and it looked great.
"Dear Member: I'm sorry that I haven't visited Angie's List more frequently and have just now seen your report. We are trying to do a better job following up with clients once work has been performed. If you had expressed to us that you were not happy with the work we did we would have gladly issued you a credit or come out to correct the situation."
"Member: Thank you for your kind words. We hope to continue to be of service to you!"
Licensing
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