ISC LLC Remodeling

Went great. All work was done very professionally. Ian and his team did a terrific job.

We cannot recommend Ian and ISC Remodeling highly enough based on the quality of their work and how easy Ian was to work with once we got our projects scheduled. Ian's work is top quality and he was great to work with.

• At the beginning of the project Ian was also flexible providing us with different quotes and project scopes to fit our budget and priorities
• Once work began, he provided daily updates to keep us looped in on how everything was progressing and to troubleshoot any issues that came up since our house was built in the 1920's and was recently flipped -- lots of character and lots of surprises when you start taking walls and ceilings down to water proof!
• Ian picked up several large items from Home Depot and Lowes for us since we couldn't fit them in our car. He even helped pick out replacement shower tiles for us while I was out of town
• The team put down tarps on the stairs and in our bedroom and also cleaned up the workspace when they were finished so there was minimal effort required on our part to get the bathroom clean and ready for use
• The only reason I give a B for responsiveness is that Ian was incredibly busy before the end of the year so it took a while to get a quote after the initial visit to our home. But once we agreed on the estimate ISC Remodeling was incredibly responsive and the project moved very quickly

Ian was amazing. The quality of his workmanship is without reproach, and when something isn't quite right, he fixes it. Case in point, one of the tiles on the backsplash was a little crooked, and while it wasn't obvious at all, you could see a little bit of shadow when the under-cabinet lights are on. Well Ian noticed this and came back to fix it, busting out the old tile and all. Ian was a pleasure to work with, he had great ideas to accomplish our vision, and he both made good suggestions and listened to our ideas. We now feel he's part of the family, and whenever something breaks, our 4 yo daughter says: "Mr. Ian has to fix it!" One thing we learned with this project is that you don't just hire a general contractor, but you hire all his subs as well. All of the people Ian recommended, from the plumber (Butch) to the concrete guy (Kevin), to the kitchen cabinets (Custom Tops) were amazing and we would recommend them individually as well. Ian and his crew were really hard working and put in the extra time to make up for delays due to the electrician not finishing on time (the only negative on the project, which I don't hold against Ian). Our neighbors commented on how there was always someone working on the house! Only area I gave a B for is responsiveness, because Ian can be difficult to get a hold off. But once you get in touch with him and you're in his schedule, you'll be amazed at the results.

Perfectly. Working with Ian and his employee Kevin was the best contractor experience we've had. His prices are reasonable, the quality of his work is excellent, and he is a genuinly good guy. He was on time, worked hard and was true to his word. He did extra work without extra charges. He seems more interested in customer satisfaction than anything else. Wouldn't think of hiring anyone else going forward.

Ian and his crew work quickly, thoroughly, and cleanly. I was impressed by their professionalism and used them initially to install a hardwood floor in a bonus room. I had purchased the flooring and they did the rest, including moving equipment and furniture around; tearing out the carpet, and generally getting the place prepped. They also added a quarter round molding to finish the look.
The second and more recent project was the kitchen back-splash. I purchased the materials and Ian installed it within a few hours with helper on a Saturday. They came back the next day after it set to grout the tiles.
In both cases they took care to protect our house, worked really clean, and did an excellent job. I plan to use them for future projects.

We had to do work in our basement due to roots growing in which many people in the area are familiar with. We got rid of a huge old utility sink, movEd our washer and dryer and he made a beautiful bathroom. Of course we had the work done during his busy season so it took time but he did all he could even working weekends to get the job done

I highly recommend Ian Stefenack (ISC Remodeling, LLC) and intend to use him again exclusively for home remodeling projects.  We have a 100 year old home and needed to close off and gut a hall bathroom and capture it in our master bedroom.  Ian does really careful work and he and my wife figured out how to best utilize the limited space to build an incredibly beautiful bathroom.  Also, we stripped and reused two really cool old doors we found at an architectural salvage place and put them on sliding barn door hardware both for the bathroom and the new closet.  They look great, and Ian had to do some special work to get the hardware fit just right.
Ian is honest and fair, and utilizes good subcontractors and suppliers.  His right hand man, Mike, is a great guy and does great work.  You can be confident in hiring ISC Remodeling.

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We had an outstanding experience with ISC LLC Remodeling. Ian and Mike who did most of the work as well as their sub-contractors showed the highest degree of professionalism one can expect. They performed the work to the highest standards with great attention to detail. They always showed up on time and were very courteous and considerate about the surroundings. They also cleaned up very nicely every time. They were extremely responsive to suggestions and were accommodating when there were changes in the plans. They staid exactly within the cost estimates. The costs for the projects i listed are only contractor/subcontractor fees. I did not include costs for building materials since they vary a lot depending on the choice of materials.
After some previous experiences with contractors that were less than satisfying, we were somewhat apprehensive getting involved with a large project like this. However, we are very glad we did, the results are great, and we would not hesitate for a moment of working with them again.

Ian was great and was able to squeeze me in earlier than expected to take done my kitchen cabinets when the plumber surprised me and changed what he needed to do to access my pipes.  He was punctual and considerate.  They put a tarp down over my floor where they would be walking and cleaned up  very well afterwards.  The bathroom where all the drywall and painting work was done looks better than it did prior to my water damage.  He was able to get my kitchen cabinets back up perfectly and preserve the crown molding.  I would most definitely use him again.

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He was really great. He did a great job. He did the job on time. His punctuality and professionalism were excellent. He is the best around. He's really honest.

Ian was great. From discussing different remodeling options to making the final plans and seeing them through.  He let us choose between picking up materials ourselves or letting him get them for us.  When unexpected

Ian was so easy to work with. He confirmed the appointment via email and arrived right on time. The job was done flawlessly. Their cleanup was so thorough I think our floors are cleaner now than before they started. The price was beyond reasonable - I feel like we should have paid more for all the work that was done. Would definitely recommend and use again in the future.

Ian is fantastic. He was prompt with his quote and went overboard to accommodate our schedule. He fit us in on weekends because we needed the work done fast. He is friendly and very easty to work with. The quality of work is first class and his team is neat and efficient. The price was faiir and he made sure we had no complants with his workmanship before he finished. I'm pleased we were able to find this quality of work on Angies list.

UNbelievable. These guys are the best. I've used Ian & crew before and automatically went to them for this job. They are just everything you look for - punctual, respectful, professional, reasonable, comfortable, and even have quite the eye for design. I realize they are lucky enough to have a lot of fans right now but insist that I would never use anyone again, regardless of how long I would have to wait for them. I'm actually going to miss having them around, but at least I have my spectacular, modern, clean master bath with pebble wells, custom shower with overhead rainfall, modified double vanity, amazingly-laid slate walls & floor, & 2-person soaking tub to get me by....
Sometimes you just hit the jackpot.

Note: this review is very long! So here's a brief bullet-point version of the review, and if you want more details, read the narrative part:
*Ian and his crew were utterly spectacular.
*I would definitely use them again
*The estimate was precise and clear
*The work was extremely thorough and meticulous and beautiful
*The attention to detail was extremely precise, valuable, and appreciated
*Ian is super nice and he engaged in the perfect amount of communication with me throughout each phase
*The finished product is wonderful. I can't recommend ISC highly enough!!!!
Long narrative version:
Ian and his crew were phenomenal. Every step of the process went smoothly and was perfectly executed. I originally contacted them via email to request an estimate, and out of all the people I'd contacted, they were by far the most friendly and timely in their responses. We scheduled an estimate, Ian arrived precisely on time, and a few days later sent me a very thorough and easy-to-understand estimate via email. He was able to start the project just a couple of weeks later, which was unexpected but great for us! Ian told us the entire project would take about 2-3 weeks, and it did take exactly 3 weeks.
He and Mike showed up on the project start date right on time (they were *always* on time, which was much appreciated), and were prepared to get right down to business. They carefully set up a workspace in the adjacent room, covering the floors with canvas cloth and being mindful of my cats, too. By the end of day 2, they had completely stripped the room: they removed all existing cabinets, countertops, drop ceiling panels and grid, 2 radiators, all the switch plate covers, and all flooring right down to the subfloor. After demo was complete, they brought in a terrific electrician and plumber to replace and/or refurbish all wiring and plumbing in the room, while they simultaneously laid down a new and sturdy subfloor. The floor was extremely uneven in one corner of the room, and they meticulously straightened it with wood pieces they inserted underneath the new subfloor. It is perfectly straight now!! They also built and installed new wooden beamwork for the new drywall ceiling that would be replacing my old drop ceiling. The ceiling now has 6 beautiful 3" recessed lights and one gorgeous pendant light over the sink and it looks marvelous. The pendant light and the recessed lights operate with 2 different switches which was a great idea.
During this phase, I was extremely impressed with the thoroughness of the rough-ins and some of the clever solutions they came up with-- for example, our fridge is across the room from the sink's water line, so they ran the water line from the sink to the fridge through the small crawlspace underneath the floor, so it is completely invisible. Also, we were excited to install under-cabinet lighting on our new wall cabinets, but assumed they'd be plugged in to one of the nearby wall outlets, which we knew would look kind of funny but figured that was the only solution. But no! They actually ran all the cords for the cabinet lights *in* the wall, and installed a light switch that operates the cabinet lights. PERFECT! They also took the time to replace and check all the outlets in the room (there are about a dozen), and also to make sure they are tightly in place (some of the old ones wobbled and it drove me crazy). They identified some electrical problems I wasn't aware of (one outlet had a 240v output when it was supposed to have 120v), and fixed them quickly and expertly.
Next phase: installation of top floors, assembly and installation of cabinets, painting of walls and trim, installation of countertop and new sink, and installation of backsplash. i.e., the most exciting part for us. They completed the floors in less than a day, and did a perfect job of painting the trim and walls the exact colors we had specified. There were 14 cabinets, all from IKEA so requiring full assembly, and they completed that in about 1.5 days. They look awesome. Ian went the extra mile in making sure they are built to last, too, by adding glue to all the dowels and doing other reinforcements when necessary. They also used glue to reinforce the placement of all the countertops (butcher block from IKEA, which I had stained and sealed myself beforehand). They cut the countertop slabs to the exact sizes needed and installed them perfectly level.
One of the final pieces was installing the backsplash, which looks fantastic. Another example of Ian's thoroughness and communication that I really loved: checking to see if we preferred grey grout or white grout. We preferred grey and I'm so glad he asked! 
Long story short: this experience exceeded my expectations by a LOT. This was my first big home project and I wasn't sure how stressful it would be working with someone I didn't know personally or didn't know through a friend of a friend, etc. Ian was the nicest and most professional person we could've asked for! We even went on a vacation for a week while this project was taking place (the trip was planned months ago and was coincidentally during the project), and I didn't feel the slightest trepidation about leaving town while the project was ongoing. Everything went very smoothly. And when a hitch arose, Ian would make the right and most stylish choice every single time (which was either to do the fixes as needed without checking in first (ex., in-wall wiring for under-cabinet lights), or contacting me to see what our preference was (ex., grey grout vs. white grout).
Throughout the entire project, the attention to detail was flawless. Every single tiny piece of the project was executed perfectly. Adding new baseboards that matched the baseboards in the adjacent room. Cleaning and painting the radiators the same crisp white as the trim before re-installing them. Fabricating and staining a wooden threshold to create more flow between the kitchen and adjacent room. New pipes under the sink. Every detail! So good!  
If skillfulness, experience, attention to detail, trust, professionalism, timeliness, and fair pricing are the most important factors of a remodel (they are!), you can't go wrong with ISC. Really great. I honestly can't think of any negatives with our experience. Thanks, Ian!!

Ian and his helper Mike were professional, knowledgeable, on-time and easy to work with.  Ian was very good with suggesting various options and ideas and where I might go to view bathrooms and flooring.  He also offered to go with me to help guide my decisions and to answer my questions.  I did take advantage of the offer. 
For the master bath I knew that I wanted to eliminate a jacuzzi tub that I never used and replace it with a large walk-in shower.  Ian made several suggestions including re-locating the toilet and I now have a totally awesome black & white marble walk-in shower with a bench seat, an alcove for shampoo etc., glass shower door and marble half wall with glass above.  The custom glass was provided by Malvern Glass who came out & measured and then did the install with Ian's help as well.  With the installation of the walk-in shower, re-location of the toilet, and installation of a new custom vanity there was quite a bit of plumbing work - all of which was completed by Ian & Mike.  They also replaced the bathroom floor with gorgeous 12-inch square marble (with a little gray marbling) tiles.  Aaah and there was a glitch with the border around the new floor.  It seems that the border we chose was not "really" designed to be a border and thus the top edge had a pinkish tone.  Note that Ian did tell the sales person that the selection would be used for a border and the sales person agreed that it would be OK.  In any case Ian contacted the tile store, explained the problem, and "suggested" that they provide "at no additional charge" these quarter-round "things".  I don't remember what they are called.  Perhaps pencil sticks?  And  it all looks terrific.
For the kitchen we were very fortunate to find some beautiful Brazilian Teak hard-wood flooring.  This was installed by Ian & Mike and looks absolutely awesome.  And Ian was very patient with my request(s) to move the island cabinet in the middle of the kitchen more than once.
As we came near the end of the initial project (i.e., master bath & kitchen floor) Ian asked if there was anything else that I needed to have done and of course I made a list.  So on their last day here I asked them to repair a few nail pops & water stains (due to leaky roof - but that is another very unfortunate story regarding a really bad roofing company) and to re-paint the ceilings and one wall.  They did a fantastic job!
I have additional work that needs to be done in the basement and am planning to have Ian & Mike do the job.  Just hope they don't get overwhelmed with so many jobs based on this review that they don't have time for me.

Angie's List asks for "all the details", but I'm going to put this very clearly and succinctly - Ian & crew were the magic combination I look for - perfectionists AND pleasant people - to the degree that I am hesitant to write this review simply because I know other people will see it, and I'd like to keep them all to myself for future work.

* Very professional from the first contact to the last.  
* Always kept us in the loop.  
* Estimates were accurate, no extra costs at the end.  
* Flexible and willing to accommodate our requests.
* Easy to get in contact with via email or calling.
* VERY clean.  Picked up all messes inside and out.

Ian is by far THE most professional contractor I have ever worked with. My kitchen re-modeling project had been a doozy with unreliable service and disappointing workmanship. If only I had called Ian at the very beginning of my project. Throughout the process from estimate to installation, Ian was incredibly reliable, professional and (in the best way) a perfectionist. Plus, he went above & beyond to get me the best price for our tile, and provided thoughtful options for the tile grout. The tile job is literally PERFECT and I couldn't be happier!

We also had interior painting of our windows done - which was led by Mike, who did a truly beautiful job. The windows were quite detailed, and Mike took his time and approached the project as if it were his own home. I am beyond impressed. (Ian, hold onto Mike! He's a good one)

On top of the incredible work, fair prices (of course you should expect to pay a bit more for top notch quality), these guys were a joy to have working in our home. Simply put, they are really good people. Respectful, kind & hilarious - I look forward to working with them again!

This is the second bathroom that ISC has renovated for us. They did an outstanding job from start to finish. Ian and Mike were a pleasure to work with throughout the project. They took great care in keeping our house as clean as possible, took the time to fix some underlying problems discovered after demolition, and made sure they were always available to answer any questions we had. The slate tile we chose for our shower was difficult to work with but Ian was able to make it look great. We are very happy with how everything turned out -- our bathroom looks beautiful! Ian and Mike clearly take a lot of pride in their work and I would recommend them in a heartbeat.

I interviewed, and received proposals from, five contractors before choosing ISC to renovate my new condo.  I didn?t choose them because their price was the lowest (it wasn?t), but because of Ian's 'can do' attitude.  I purchased a two bedroom condo that needed a complete renovation, including removing a wall, a new kitchen and two baths, tile floors, recessed lighting throughout, as well as painting and all the finishing touches.  The condo is on a pier previously used as a warehouse.  It is all steel and concrete, so the renovation presented many unusual challenges.
 While walking through the project, Ian suggested possible ways to solve some of the issues.  The other contractors, in most cases,
said they couldn?t, or probably couldn?t, be done.  Ian seemed to look forward to the challenge.   It was very clear to me that he
took great pride in his work.  He said that if there was a way to do it, he'd find it, and he did!   Ian and his team, Mike and Sergio, did a fabulous job.  They were as proud of the finished project as I am.  It was more than just a job to them! 
I lived and worked two hours away while the renovation took place, over several months.  I did not move in until the work was complete, so I was able to view the work in progress only on an occasional weekend.  Communication was extremely important!  Ian was a dream to work with. He communicated with me by phone, email and pictures.  He even took the time to meet me at the condo on several weekends to discuss issues, as that was the only time I could be there. 
Ian installed a new tiled shower (absolutely beautiful) in one of my bathrooms.  Relocating the drain required access through the ceiling of the condo below mine.  Ian and Mike explained the problem to the neighbors and were given access.   When they were finished, they not only fixed the neighbors ceiling, they also made some additional repairs in the condo  to compensate for the inconvenience,  The neighbors were thrilled with the result, and very impressed with the unusual professionalism and workmanship. 
I have been in my new condo for several months.  I?ve had many visitors and received numerous compliments on my beautiful condo.   Nearly everyone comments on the outstanding quality of the workmanship.   I can?t thank Ian enough for my beautiful home.
Ian and team are the best!!!