Imperial Marble and Granite

Don’t use Imperial!!! I actually created a google account just to write this review in hopes that it helps people out. This is going to be a long one but I want people to know what they are getting into if they choose Imperial Marble & Granite. First of all there customer service is pathetic and I am being kind. Most of the people I spoke with there I found very unprofessional and they really could care less about it. On to the issue I had with their services. I spent $1,400 on counter tops for my basement bar. After the installers put in the counter top I thought it looked great and had no issues. They did take a chuck out of my trim going down the steps and on the ceiling molding but since my basement is a tight squeeze I wasn’t going to make a giant deal out of it. Before leaving they placed a 2 by 4 under the bar for support and said leave it for 24 hours before removing. The next day I went down and removed the 2 by 4 and turned on my bar lights which weren’t on when the installers where over and noticed a decent size scratch on the granite. I immediately reached out to Imperial and sent pictures to show the scratch and damage to the trim and ceiling molding. I was told I signed a paper stating that everything was fine after installation. Which I then exampled how I didn’t have the overhead bar lights on and even sent pictures with and without the bar lights on so they could see the difference. Keep in mind this is about 24 hours after the install not like a week later. After I sent the email of all the pictures I receive and email back asking if I or someone else in my house may have damaged the granite. Which I am not to upset about because I understand people probably do things like that to get money back which I wasn’t even looking for. I wasn’t even mad at the installers because I understand accidents happen. All I was looking is for someone to come back and look at the scratch. You would think that’s the least they could do. The next day I never received and email from the sale person who said they would get back to me in the morning and let me know what’s going on. I had to reach out to them which again goes back to my dislike for the customer service they provided. Finally the sales person got back to me via email saying they had to speak with someone and would get back to me. Three days later no email and again I had to reach out to them. They ended up setting up a time they would come out and the scheduler emailed me saying they would be out between 3-4 on Monday. Monday comes it’s 4pm and know one has shown up. At 4pm someone texts me, yes texted me not even a phone call. The texts says I won’t be there till 445, I then ask him why I wasn’t contacted earlier about this and his response is I didn’t have my phone handy. 4:45 comes know one has shown up, it’s now 5:15 and I texted him asking where he’s at and he says stuck in traffic. I ended up telling him not to bother coming because at this point I am ready to explode. My suggestion is that there are tons of counter top stores and places that sell counter tops out there and I would highly recommend looking elsewhere if you’re thinking about using Imperial.