HENKEL ROOFING CO INC

I own a house in the East Falls neighborhood of Philadelphia. After a few years of ownership and no leaks we decided it would be a good idea to have a new roof installed as preventative maintenance. We got several quotes Henkel was not the cheapest but were local and included things others did not. The roof was done and all looked good. After about 3 months a spot appeared in the ceiling of the master bedroom. My wife called and Joe Henkel said “we don’t chase leaks”. But eventually he did send someone out to check. I received an email stating that my chimney was dilapidated and needed to be replaced. Keep in mind the roof never leaked until after the new roof was installed. I had the chimney repaired and the leak continued. I sent an email showing pictures of the repairs and of the roof. He finally agreed to meet me at the house to investigate. He never showed up and when I called the office at 3:20 PM it was closed. I later found out he put a new roof on at my church to the sum of $40,000 which immediately leaked as well. This guy is bad news.

We had a few roof leaks at our house, and we ended up getting 5 quotes. All roofers, including henkel stated that the roof was at the end of its useful life. 2 most expensive roofers in area gave high quotes, and wouldn't repair the roof. Henkel and the other roofers in the area agreed that the roof was at the end of its life, however, it was not in terrible condition and they quoted to both repair and replace the roof. The other 3 quotes were within 5% to both repair the roof and replace the roof, so I would conclude that Henkel's prices are perfectly reasonable. In comparing the 3 similar quotes, Paul answered several of my questions both through email and through a phone call. I ended up picking Henkel Roofing to repair our main flat roof, and a smaller shared porch flat roof at our house. They emailed me the following Wednesday, stating that if the weather was clear, they would perform the work Thursday. They informed me on thursday and friday, that due to weather they would have to postpone. Not hearing otherwise, we went away on Saturday, and they performed the repairs on Saturday, which was the first clear weather day, which would have been great had I been home. They talked to our neighbor, who told them about our leaks, and they performed the repairs. When we got home Saturday night, we noticed that on the small flat roof that some repairs were made, but not over where one of the leaks was. On Monday, I emailed Henkel that they missed a trouble area, and that had we been informed, we would have been home to direct the roofers. On Tuesday morning, a roof crew was at our house, and repaired the trouble areas, even a trouble area on our neighbors portion of the shared roof (with permission) no questions asked. After all the repairs, after 2 days of rain, I can say we are leak free. So overall, although their communication could have been better, they repaired our roof, for the reasonable price quoted, and when I asked them to come back, they did it no questions asked. They answered all my questions, and for a small job ($900) they didn't require payment until the work was performed. I would definitely call them again.

BUYER BEWARE. They apparently don’t honor their warranty. Their failure to fix the leak is causing additional damage to my home that I will need to repair in the interior.

They were slow to get to the job, finish the job and were very messy and unprofessional. Very overpriced, pushy and sexist, calling me "babe" using pejorative tones to speak with me about my house.

It was fine, they cleaned up and were on time, i was happy regardless.

One day and done, full clean up. Great job

The good: Professional and capable workers. Happy with the work they did, cleanup, etc. No complaints with the final product. We got three bids and Henkel was in the middle for price, but their work had been praised by friends who had used them.
The bad: After removing 2/3 of the old roof down to bare wood, we were told we needed to call the company owner. He tells us that we need to put down all new plywood decking at the cost quoted in the proposal for decking repairs - $3/sq ft, or $3,000 for the entire roof. Owner tells us that they will either walk off the job or will not warranty the roof if we do not agree to this. We had a bad feeling about the way this was presented, sp we pushed back. Asked why this possibility didn't come up earlier, or why a line item wasn't included in the bid (our roof/house was very typical in design and condition for the area), and whether this is truly necessary. Explain we feel like we are possibly being taken for a ride. Owner gets angry that we are questioning his integrity, yells at my wife, hangs up. Will not answer phone when we try to call back - multiple times.  Discuss issue with crew foreman and ask if plywood is really needed- that we want a good quality roof, but had some sticker shock at the sudden cost increase and sales pressure. Foreman says it actually isn't necessary, that most of the decking is fine and that he can/will install roof with only limited repairs to a few areas. Points out problem spots (all look legit).  Assures us that roof will be fine and Henkel will issue warranty (which they did).
Pleased with final product. Appreciated efforts of roofers who did the work. Unlikely to use Henkel again (unless roof leaks under warranty), and would recommend only with caution.

Good customer service.  Replaced roof at exact cost of estimate.  Roof leaked, I called and they promptly repaired the leak for no cost (as stated in warranty).

This STELLAR roofing company re-shingled all of my pent roofs, small side porch roof (which needed much attention-rotten wood, etc.) and because we were constantly experiencing a leak in a kitchen roof that has a sky-light, Henkel ripped it down to bare bones and reworked, re-shingled and re-flashed.  All this rain we've been having of late?  NOT one leak.  Honestly, Paul Henkel (a nephew of the owner) came out and headed up his crew.  Everyone was so professional, was ALWAYS on time, was kind to my two dogs, made SURE that all the old roofing nails were picked up....  I can't say enough good things about this fabulous, hard-working company.  Let's face it, roofing in 90+degree weather is a real, you know what, and never, never did the crew complain.  They always treated me with respect, and ergo, I did my best to treat them likewise (as we all should).  I was very, very happy with the workmanship, the little extras, the kindness.  If you're on the Mainline or in the South Philly area, you're losing out if you don't have Henkel Roofing come out to your job to give you an estimate.  I'm very, very impressed, and my husband and I are beyond happy at the scope of their work.

I'm so very grateful I contracted with them.

The roofer, Hank, was very nice and professional. There were things that he did that were not on the estimate but he considered just part of the job. I have 2 neighbors that will be using him as well. I am very pleased with his work.

This is an update to my previous review below.  Mr. Henkel recently rectified the situation by paying for the new roofer to make the correct repairs.





I purchased my home based on an agreement with the sellers that the roof would be inspected for leaks and that it would be properly ventilated. The sellers hired Mr. Henkel's company who installed 2 new air vents and inspected the roof on 7/21/13 and provided a Roof Certification which states that the roof is "in satisfactory condition with no evidence of leaks" and that two new vents were installed in the roof. The certification also states that "all roofs have sound sheathing", however, the roof has been leaking on the same piece of wood as one of the vents that this company installed. I attempted to contact Mr. Henkel 4 times on 4 different days and was told by the woman in his office that he would return the calls, which he never did. When I finally got in touch with him on my fifth call to his office, he stated that he already sent someone to the home, while we were not there, and inspected the roof "from the outside" and that the roof is fine. I then requested that someone come out while I was home so I could show them the leak from inside the attic and he scheduled someone to come out on 10/2/13. He then called on 9/30/13 and said the person could not come out on the 2nd and could only come on the 1st although, again, no one would be home. Mr. Henkel again, said there is nothing wrong with the roof by visually inspecting it from the outside although there continues to be a puddle in the attic when it rains and the sheathing is wet and rotted.







I have now had a new, reputable roofer go on the roof and he was able to spot the issue immediately, something this company was unable (or unwilling) to do. This repair will now cost me $825.







This home was purchased on the contingency that the roof had no leaks and would be properly ventilated. I have a Roof Certification from this company dated July 21, 2013 (which is attached) stating that the roof is "in satisfactory condition with no evidence of leaks" and that they installed two new vents in the roof. The certification also states that "all roofs have sound sheathing", however, the sheathing where his vent is placed is rotted as well as in another area.







This home would not have been purchased if his certification did not state that the roof had no leaks and the sheathing was sound. It is obvious that this roofer did not properly inspect the sheathing from the inside or they would have seen the rotted wood and known there was an active leak. The new roofer said this is not a new leak and that Mr. Henkel should have seen it in July when he gave the Certification.







This was not a cost that I should have had to incur which is why it was in the purchase agreement that the roof be inspected for leaks. It was Mr. Henkel’s certification that caused us to proceed with the purchase of the home. And now we have the added expense of repairing the roof which we should have avoided by having Mr. Henkel inspect the roof prior to purchase. 







Mr. Henkel has not been cooperative in this whole process and had an attitude when I spoke to him about.

It was a good experience.  He does down my roof on the house as well.

See above. Henkel decided to threaten / pursue legal action versus accepting my payment for just materials as we agreed to. They seem to be trying to recoup some labor costs by force of hand.

I would have contracted them again to do roofing work, but threatening legal action when they are trying to charge me more than our agreed on work does not speak highly of Henkel.

see above, second paragraph.

Found these guys through Angie's List. My garage roof, which is a 'flat' rubber roof, has sprung a leak and needs to be replaced. In the mean time I needed to have the snow and ice removed because there was a LOT of it up there causing all kinds of problems. They were very responsive and timely. The 2 workers who came to do the work were SO nice and professional. Can't say enough about them. It was FREEZING and they were extremely chipper, courteous and very helpful. I wasn't expecting snow removal to cost this much, so I gave a B for that... but I have no point of reference. Based on the estimate that they've given me to replace the roof, which seems extremely reasonable, the cost to remove the snow and ice could very well be great as well. Thanks so much.

It went fine. Mr. Henkel had taken digital photos of the roof damage while he was up there and so could show me exactly what he was talking about. At the end of the job one of the workmen was happy to take some more photos for me so I could see the work. The workmen were polite, cheerful and communicative, explaining anything I wanted to know about what they were doing. They asked about any interior trouble spots so they could check them in particular. The company's employees all seem happy to help out however they can with call-backs and information and attention to the customer's needs. I have to recommend them highly.

I had a very good experience with the owner. He responded to my phone calls right away and the price he came to me with was quite competitive so I was happy with that. They set a date, they came, they went, I paid them and they did a good job.

Great job provided warranty all work done in 1 day on time and great work

From the first time I called Henkel to come and inspect my roof/give mean estimate on the work. He/they responded promptly every single time (and I did call more than once with questions). The workers came as early as they were allowed on the day they were supposed to and stayed until they finished in early evening. While they were working, they were courteous, efficient and as quiet as they could be under the circumstances. Mr. Henkel called after the job was finished to ask if everything was satisfactory - and it was.

Everything was good.

They were prompt and professional in their work. They cleaned up after the project was finished. This is a family owned business and they are good in all that they do.

They were excellent. They showed up when they said they would, they did the work well and they cleaned up after themselves. I haven't had a bit of trouble with them or the work they did. I would highly recommend them.

It was very disappointing to feel that I cannot use this company or refer them to clients.

QUALITY OF WORKMANSHIP WAS POOR. THE ROOF LEAKED AFTER BEING REPLACED. I WAS QUOTED FOR A 'RUBBER ROOF' AND GIVEN REGULAR ASPHALT ROOF. AN INSPECTION LATER SHOWED PATCHING HAD BEEN DONE WITHOUT NOTIFICATION (SLOPPY). I AM CURRENTLY UNDER REVIEW FOR INSURANCE PURPOSES.

BILL WAS AN EXCELLENT ROOFER. VERY PROFESSIONAL AND ON TIME.