DREIFUSS FIREPLACES

PLEASE STAY AWAY AND SAVE YOURSELF FROM THIS NIGHTMARE. This business stole a $4,607.71 deposit from me in November 2024. It does not matter how many times I call, it took picketing outside their storefront after 90 days to hear a single word from them. That word was that they never ordered my insert and they no longer have the money I gave them and they are not in a financial position to return my money. Something has changed and this has turned into a criminal operation. I have not seen any money returned from my deposit. They also told me the unit I ordered was not currently available, but the manufacture confirmed that statement to be untrue and I have another dealer installing within 3 weeks of visiting. You will lose your money if you give it to this place - you will get more heat burning those dollars. Look at Google and Yelp - I am not the only one that has been robbed by this company.

I initially had a problem with the fireplace. Unlike many companies Dreifuss made things right. They were able to put in a brand new fireplace which was greatly appreciated. I was very happy with the outcome!

Dreifus was recommended on the Nextdoor website also as the people to see,especially for old homes. The showroom has a choice of available equipment on display, not in a catalog and their installers know what material is current and up to code. It is exactly what we wanted and needed.

Excellent, the work was amazing and the clean up was perfect. The workers were friendly and professional.

They ordered the logs and received them when exactly they thought they would, installed them very neatly and quickly as they had promised, and when I realized that  they removed old logs that I wanted to keep, they returned them the next morning neatly boxed. They also helped me remove bolts from the old logs just to be helpful).

The new logs are working well. The company is dependable and the people working for them are not pushy sales people. 

Great job! The size of the fireplace opening is not a standard one. The office salesman, Ian, provided me guidance on how to provide an infallible measurement of the opening. He helped me pick a finish that avoided high customizing expenses. The delivery date was dependent on the US manufacturer, but once shipment had been made, the installer Mark arrived for installation precisely on schedule, and completed the job in under an hour. That time included some important safety and maintenance advice. I am very glad I decided to go with a specialized showroom/installation service for this project.

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Great, no problems with the installation. The sales team at the office wasn't as professional as most, but I got exactly what I wanted for a little bit more than what I expected to pay. If the price had been better and the salesman a bit more polished, then I would have no problem giving the company an A.