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About us
House Cleaning, Office Cleaning, Janitorial Services. Green Cleaning Services.
Business highlights
20 years of experience
Services we offer
& BACK-SPLASHES, & BASEBOARDS, & CHAIRS, & VACUUM, ALL ELECTRONIC EQUIPMENT & KNICK-KNACKS DUSTED & CLEANED, BLINDS, CABINETS, CLEAN, CLEAN APPLIANCES, DOORS, DUST, DUST WINDOW SILLS, FIREPLACES & TOOLS PROPERLY CLEANED- ABLE TO CLEAN INSIDE WINDOW DEPENDING ON SIZE (ASK FOR ESTIMATE)., FURNITURE, LAMPS, PICTURE FRAMES, SANITIZE & SCRUB COUNTER, SHELVES, SINKS, TABLE, VACUUM CARPETS & WASH FLOORS THROUGHOUT, WOODWORK
Accepted Payment Methods
- CreditCard
Reviews
4.346 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 7% | ||
| 9% |
Showing 1-25 of 46 reviews
Maria F.
Aug 2015
I have used them multiple times and they are excellent. Punctual, hard working, and efficient.
Thomas M.
Jul 2015
unknown
Dennis D.
Aug 2011
Used them a half-dozen times, and they just weren't thorough. The top of the refrigerator was repeatedly not dusted, under the couch cushions was never touch, items were cleaned around and not moved. The shower was given a lackluster cleaning. They didn't compare to the previous maid service we had, which sadly went out of business because the woman running it found a better employment opportunity. Hopefully the next try will provide more fruitful results.
John W.
Jun 2011
Overall not a very good service
Avram O.
May 2011
We had hired them to come clean up a house with light construction dust and some previous dirt left by old tenants. The floors, carpet and bathrooms, where all basically brand new. Some paint spots existed on the flooring. It being a pergo product, a little bit of hand action and they would of come right up. Apparently Dos Funny Frogs doesn't do any hard work. They just like to wipe down surfaces. The windows weren't cleaned, you have to ask them to do that. The only job they did really well was inside the fridge, however the maids were too lazy to clean the top. A huge 1 foot round grease stain was left on it. The owner and office manager called and gave different stories of how they cleaned. They had 4 maids in there for 2 hours, so thats 8 man hours. In a house by their own admission was that bad when they went in. I have no idea what 3 of those maids did for those 2 hours.
Jody D.
Apr 2011
Excellant service
Kris H.
Feb 2011
Horrible. Only call them if you are starting with a clean house.
DOFF M.
Jan 2011
We pay $224 for that service and for cleaning windows it would be extra. If there is extraordinary stuff to be done, we discuss it and they charge us accordingly. We continue using them because they know the house and they show up. They are also good and quick and so far so good.
KATHLEEN M.
Sep 2010
The Dos Funny Frogs team phoned to let me know they were on their way. The four people who came were friendly and professional. They looked over the job, clarified what was needed and got right to work. The owner also popped in to make sure everything was going well. They worked quickly and efficiently and did a great job! Their prices are reasonable and I would definitely hire them again.
Amy M.
Aug 2010
We use their service monthly and are very happy after their crew has completed the cleaning of our home. The Dos Funny Frogs website has a tracking page, so knowing when the crew will arrive is very easy. The supervisor always calls to let us know exactly when they are on their way. One of us is home when they are working so we are able to walk through and be sure that everything is the way we like it, and if by some chance something was missed they take care of it right away. All of the crew members are very friendly and professional. It is very easy to contact the office to change a scheduled cleaning date or ask questions, and following every cleaning we receive an email requesting feedback on our latest experience. We have been very impressed with the professionalism of this company and the quality of the service they provide.
Andrew C.
Aug 2010
This was the second time Dos Funny Frogs came to clean -- the first time was back in June and that was the very first time we ever hired a cleaning service. We were very pleased with the customer service -- the first time they were way behind schedule but we didn't mind because we had up-to-the-minute updates on their whereabouts. They did a really good job with the deep cleaning -- got under our sofa, which desperately needed a wipe out. Plus it was super hot that day and even though we had air conditioning these guys were working up a sweat! The second time was also very good -- job completed in less than an hour. However, an hour an half after they left, I stepped into the bathroom and noticed it was very hot. I touched the radiator and it was on full blast. I immediately ran downstairs and it felt like a sauna in the living / dining room. I checked the thermostat and the needle had been pushed to the end, kicking the heat into high gear!!! I imagine, in their haste, when they were dusting they must have moved it, which was an accident, I know, but still -- very, very careless and dangerous. I had to lower the C/A (which had already been running a lot this summer costing us $$$) and huddle in the coolest part of the house. It eventually cooled off, but we couldn't really work in the kitchen that evening because it was one of the hottest rooms. Again, I know it was an accident but they really should be more careful. I have enjoyed the service very much and would like to continue using them. Considering their attention to customer service, hopefully this incident will be taken seriously and it will not happen again.
Grant S.
Jan 2010
They cleaning was very good, but we found difficulties in communicating with the office about any changes we wanted.
Felicia C.
Nov 2009
They do a fine job.
Kristen N.
Nov 2009
Alex was very responsive and accommodating to my schedule. Once a start date was established, his crew came out (4 total including a supervisor) and did an outstanding job in about an hour & 1/2. What I love is that there is an online tracking system where you can see when the crew is headed to your home. The crew was very friendly, thorough and fast. I have since hired Dos Funny Frogs to a weekly cleaning and have been so pleased! Alex is super responsive via email and/or phone calls. A+ company!!!
Ralph R.
Sep 2009
Very well! Thanks Erma ( the Supervisor) and thanks Alex for making sure that everything went as planned.
Amy M.
Sep 2009
We have used Dos Funny Frogs as our monthy cleaning service for 6 months and couldn't be happier! Alex is very easy to get in touch with and is extreamly responsive. We know when the crew is arriving because they call when they are on their way, but we can also see their progress using the Frog Tracker page on the website. The crew of cleaners (usually composed of 4 - 6 people) arrive dressed in matching white coats and they each have a job to complete within our home. To clean our 2,400 sq. foot home takes them less than an hour and a half. When they are done the place looks amazing! We should have started using them sooner.
Ann G.
Aug 2009
They were very responsive and flexible in scheduling. They always call me to inform as when they are going to come. They send many people to work instead of one person working for the entire day.
KAREN Z.
Jul 2009
The crew arrived within in window of time in which they were expected and called before they arrived to let me know that they were on their way. The quality of their work is very high. They are attentive to detail, but also efficient. Everyone I have interacted with is extremely polite and professional. They are sure to ask whether there is anything they missed before they leave. I also appreciate that they follow-up after every service to ask whether there were any concerns. I will definitely be using them again.
JASON M.
Jul 2009
Alex Suarez is very good about keeping in touch with clients and working to schedule convenient cleaning days and times. The teams are very efficient and pleasant to work with. We've had a very good experience with Dos Funny Frogs and have recommended them to friends.
Robert H.
Jun 2009
It was a good job. Before the crew showed up this time (I think it was the 3rd or 4th time they have been here) I printed out the list of standard services from the website, and made notes on it specific to the rooms and conditions in our house (something I had not done at prior cleanings). This seemed to be a useful tool for both me and the cleaning crew. In past cleanings I had sometimes noticed a day or two later that something had been overlooked, but I think starting the crew out with that list and my notes made things work more smoothly. The crew supervisor Erma was attentive and responsive to the specific items on the list. Including her there were 5 people here cleaning the house, and it took them just a bit less than an hour. This is sooooooooo much better than some of the other situations I have had ... especially the one woman we had here for a few years that would spend 5 hours here ... some of it cleaning and some of it pocketing things she (incorrectly, it turns out) thought we wouldn't miss. A minor issue in the kitchen, where whoever was cleaning there forgot the brush he was using to clean the sink. I think he must have had to move on to another task and forgot the brush while cleaning, because the sink itself was not quite clean. Overall though I was pleased. I called and the crew came back to get the brush; am sure they would have cleaned the sink too but I was on the phone at the time and didn't have time to invite them in. Because of my schedule and the fact that I work from home, it is great to have a professional crew come in and accomplish so much in so little time. It can seem a bit crowded in our small house when folks first arrive in the living room, but I much prefer having five people here for an hour than one person for five hours. Alex (the owner of Dos Funny Frogs) has an effective system and a good group of people working for him. That, when combined with clear communication from the customer, is a recipe for success and satisfaction.
Response from DOS FUNNY FROGS CLEANING SERVICES
"DOS FUNNY FROGS WOULD LIKE TO BEGIN BY THANKING YOU FOR LEAVING AN HONEST REPORT ON ANGIE'S LIST. AS OUR COMPANY GROWS, WE CONTINUE TO UPHOLD THE STRONG CUSTOMER RELATIONS THAT OUR COMPANY BEGAN ON. EVERY TIME WE STEP INTO A HOME OR OFFICE OUR NUMBER ONE GOAL IS CUSTOMER SATISFACTION. IF YOU AREN'T HAPPY, NEITHER ARE WE. DOS FUNNY FROGS IS ALSO SPENDING A LOT OF TIME TO IMPROVE ITS' COMMUNICATION SKILLS. WE UNDERSTAND THAT WE MUST COMMUNICATE WITH OUR CUSTOMERS, CREW, AND OTHER EMPLOYEES. ONE WAY WE HAVE GONE ABOUT DOING THIS IS THROUGH OUR INSTALLATION OF THE "FROG TRACKER". THIS SERVICE ALLOWS OUR CUSTOMERS TO SEE WHEN THE CREW IS ON ITS WAY, CLEANING, OR FINISHED. THIS SERVICE ALSO HAS A DUAL PURPOSE SINCE IT REQUIRES OUR CREW TO COMMUNICATE WITH THE EMPLOYEES IN THE OFFICE. OVERALL, IT IS JUST ONE STEP WE HAVE TAKEN TO HELP OUR CUSTOMERS AND IMPROVE OUR COMPANY.THANK YOU FOR NOTICING THE IMMENSE AMOUNT OF EFFORT WE HAVE PUT INTO OUR COMPANY, AND WE CAN NOT WAIT TO SERVE YOU IN THE FUTURE."
Bob T.
Jun 2009
Went very well. Nice crew. Professional. Kept me informed of the time they would arrive.
Response from DOS FUNNY FROGS CLEANING SERVICES
"Dear Customer, Dos Funny Frogs would like to begin by thanking you for writing a report on Angie’s List. We take great pride in our cleaning service and love hearing from our satisfied customers. Your submission is passed on to our crew as well to commend them on their cleaning efforts. Our crew wears a uniform so you can easily identify them and see how serious we take our cleaning responsibilities. Since your last cleaning we have introduced a new system, the Frog Tracker. The Frog Tracker is found on our website and was designed to tell our customers when the crew is on their way, when the cleaning is in process, and when the job is complete. The site is updated after the crew calls the office to inform them where they are. We would like to thank you again for taking the time to write an honest report. We strive for customer satisfaction each and every time we clean, and are always ecstatic when our customer is happy. We can’t wait to clean for you again! Kindly, Alex Suarez Dos Funny Frogs LLC"
Jon D.
May 2009
I rent a 3-story old stone house in Bala that's in need of much repair and can be tricky to clean (cracked paint everywhere, doors that don't always close right, kids leaving their stuff all over the place...) To make it more difficult for the cleaners I have (too many) cats that are kept in separate small groups. The cleaning crew did not have to be told twice to close the doors to keep the cats separated, which is a big plus for me. The cleaning work itself: they were fairly thorough, cleaned what they said they would clean, and left the place looking great in under two hours. The second time they were here they were better about putting things back in their original places, something that has driven me crazy about other cleaners. The major issue I have with Dos Funny Frogs is the difference between the original estimate and the price they are now charging me. They caught my eye on Craigslist and offered the "5th cleaning free" if I signed up for regularly scheduled service - somthing that also appears on their website. After the initial cleaning - which was charged at exactly the estimated cost - they sent an invoice for the next cleaning for $20 more than estimated. After discussing this with the manager later, we agreed that the higher price was fair for the size of my house and the extra work that all the cat hair requires. Fair enough, but I didn't realize until later that they had reneged on the "5th cleaning free" deal and I had unwittingly agreed to it. That was either negligent or unethical. The estimate was also confusing, it had several different pricing plans that appeared to be in conflict - two different prices for the exact same service. Even after two phone calls it still isn't clear, but the upshot is that at first they'd offered the 5th cleaning for free, then at a discount, and then with no discount. According to the manager, they stopped offering the 5th "free" (or discounted) and instead are now averaging the cost of all 5. That still gives me a regular rate that is substantially higher than the original estimate. In addition, when I paid for my first cleaning, the invoice included a 3% "convenience fee" if I used a credit card. I paid by check, but I was still charged the extra 3%. I explicitly told them that I needed that refunded or at least deducted from the next invoice, and they did not do so, although I told them I would take it off the next invoice and did so without any problems (so far). Overall, it's a good cleaning service, their cleaning crews have (so far) had the same team leader each time, and the work is both good and quick. I am disappointed in what I see as inaccurate (if not deceptive) advertising, shaky accounting, and mediocre communication by the management. I do plan to look at comparable services, though.
Response from DOS FUNNY FROGS CLEANING SERVICES
"Dos Funny Frogs would like to begin by apologizing for your dissatisfaction with our “accounting system”. As a cleaning company, customer satisfaction is one of our main goals. Never before has it been brought to our attention any problems with our billing system. Our records show that our office talked a few times with you over the phone and explained in details all the charges. As far as we know you fairly agreed to the prices and book nor only the first cleaning, but also scheduled a biweekly service. It is our responsibility to clean your home and ensure approval. However, we are pleased to hear that our crew was able to tackle such a difficult space. Our supervisors are hired to enforce the home owner’s rules, and keep the staff cleaning at a high quality and diligent pace. We are always willing to accommodate to the specific needs of our customers, even if it means serving as pet barriers to ensure peace along the felines. Having said this, your estimate increased due to the condition of your home and the amount of cats you have (7). We are confident that other cleaning services would have charged you a higher price or they would have not returned to your place to perform another service. Our company also tries very hard to achieve an appropriate quality to price ratio. We always stick to our original estimate for the first cleaning, even if we underestimate the total cost. In your particular case this is what happened. We realized that our first estimate was way too low for the size and style of your house, thus resulting in a $20 increase. This was appropriately discussed, and an agreement was formed. We are not sure why you sound a little bit surprised. As for the 5th free cleaning special you found on Craig’s List, you have only had our cleaning crew to your home on two occasions. The 5th cleaning has not taken place yet, thus you have not received your free service. We have not reneged on this offer; it just has not come into play yet. Finally, each of our customers receives an online invoice where they can see all the charges and services. We like transparency. Our invoices do not only clearly estates that there is a 3% convenient fee for credit card use, but it also say: subtract this amount if you are paying with cash or check. You over paid $5.79 and it was credited to your next invoice. At the time we are writing this response to your concerns, we have already provided you with another service. As far as we are concern you are satisfied with the job provided. Our next cleaning service is scheduled in about two weeks. We do look forward to meet your cleaning needs and feel free to contact us if you have any questions regarding billing, or the service itself. Kindly; Dos Funny Frogs, LLC"
KATIE D.
May 2009
The crew cleaned well and quickly. Some services that we requested were not performed, but we were not charged for them. We requested an estimate for carpet cleaning, which was never provided - we ended up going with a different company for that.
Wendy L.
May 2009
Generally I am pleased with the service. Definitely the owner and staff are always friendly and responsive. While there are a few things that are sometimes overlooked (like cobwebs), when I mention them, usually the matter is taken care of on the next visit. While there was a less satisfactory period that must have been growing pains awhile back, they are back on target as to arrival time and completeness of the work they perform.
Lauren Z.
May 2009
We never established a set time on Saturdays. I asked him to commit to a specific time, but he had difficulty doing this. As a result, he would email me one or two days prior to the visit and tell me the time his crew could come which would sometimes be inconvenient to my schedule. As a result, I would have to reschedule my service. In turn, he would charge me at a higher rate because it was not his biweekly rate. In fact, one time he attempted to charge me the rate of the initial clean. Very often, I found Alex not to be credible in what he said or did. I'm not sure how he made it to the top of Angie's List. I caution prospective patrons to reconsider his services.
Licensing
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FAQ
DOS FUNNY FROGS CLEANING SERVICES is currently rated 4.3 overall out of 5.
DOS FUNNY FROGS CLEANING SERVICES accepts the following forms of payment: CreditCard
No, DOS FUNNY FROGS CLEANING SERVICES does not offer free project estimates.
No, DOS FUNNY FROGS CLEANING SERVICES does not offer eco-friendly accreditations.
No, DOS FUNNY FROGS CLEANING SERVICES does not offer a senior discount.
No, DOS FUNNY FROGS CLEANING SERVICES does not offer emergency services.
No, DOS FUNNY FROGS CLEANING SERVICES does not offer warranties.