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D C Carpet Care

Founded 2002 • With Angi since January 2013

We are a family run business, insured and licensed. We have been servicing the Philadelphia area since 2002. We treat every customer like family. We accept, cas and all major credit cards. We offer Senior citizen discounts, military discounts, and many more.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes
Warranties
satisfaction
Senior Discount
15%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

1.0

(2) Verified Reviews

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Showing 1-2 of 2 reviews
Uju M.
1.0
08/07/2013
My contractor told me he could get me a great deal on carpet cleaning from DC carpet care and I was excited about it. After reading the one review here on Angie's list, I immediately expressed concern to my contractor. Even though I was not concerned about DC carpet care stealing because my apartment was empty, I was in general concerned about the company because I couldn't find ANY other reviews on them. I insisted that I keep the company I had scheduled, but my contractor assured me everything would be OK. Well, it surely was NOT OK. Even after confirming 1 day prior to their scheduled cleaning time, DC carpet care NEVER showed up on the day/time scheduled, NEVER answered the phone, and NEVER returned my calls. I strongly suggest everyone to NEVER call them. I had my move scheduled for the next day and had to push everything back in order to get another company to come out last minute and clean my carpets before I moved in. Always trust your instincts and never use DC carpet care.
Description of Work
Carpet cleaning- don't ask them!
Category
carpet cleaners
Valecia V.
1.0
04/12/2013
Horrible! To this day I still haven't gotten my wedding rings back and can't afford to buy more. My homeowners gave an estimate of almost $10,000 to my rings, but the max they can pay is $1,000.00. This doesn't even come close to recovering my rings. My heart bleeds for my loss. Be very careful when choosing a Carpet Cleaning company. They just might clean more than your carpets.
Description of Work
DC Carpet Care 7050 Frankford Ave, Philadelphia, Pa 19135 came to clean my upstairs carpet. They seemed very nice. I was told to stay downstairs and they would take care of everything. They not only cleaned my carpet my wedding rings went missing. These were valued at almost $10,000.00. The owner Dave seemed very nice. But when I asked him to turn this into his business insurance his reply was "Yes I could turn this into my insurance but you can't prove the rings were stolen by my guys". There were only four people in my house this day, myself, my husband and two DC Carpet Care workers. I know my husband or I didn't take my wedding rings. In fact I find out from the police one of the guys working that day has a past criminal record for theft.
Category
carpet cleaners

Service Provider Response

The owner cooperated with police and detectives immediately, upon hearing of the "allegations". The owner also went to several pawn shops to attempt to locate the missing ring. While cooperating with police and detectives, the case is still unfounded. Also, the alleged technicain was terminated from the company as a result of the allegations. DC Carpet Care has handled over 10,000 jobs and while we regret something like this has happened, there is no evidence showing the technician or DC Carpet Care had anything to do with this incident. DC Carpet care values every customer and handles all issues immediately and fairly. Our customers are like family and treated as such. We have many referrences from small residential homes, to apartment complexes, to doctors offices, to lawyers offices, to restaurants, to retail customers, to bowling centers and many more. Dave is a family man with 3 children and is a hard worker and has prided himself on taking care of every customer. If they are not happy, which doesn't happen ofter, he sends the techs back to do the job right and to the customer satisfaction at no additional charges and refunds their money for their time.

Other Information

Services offered

We offer Carpet/Upholstery Steam cleaning, oriental rug cleaning, area rug cleaning, mattress cleaning, air duct cleaning, tile floor cleaning/sealing, trash removal, carpet ripouts, haulaways, Water Damage Repairs, Water Extraction, Water pumpouts, mold/mildew mediation. We are availanle 24 hours a day seven days a week.

Payment options

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FAQ

D C Carpet Care is currently rated 1 overall out of 5.

D C Carpet Care is open:

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

D C Carpet Care accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, D C Carpet Care offers free project estimates.

Yes, D C Carpet Care offers eco-friendly accreditations.

No, D C Carpet Care does not offer a senior discount.

Yes, D C Carpet Care offers emergency services.

No, D C Carpet Care does not offer warranties.

D C Carpet Care offers the following services: We offer Carpet/Upholstery Steam cleaning, oriental rug cleaning, area rug cleaning, mattress cleaning, air duct cleaning, tile floor cleaning/sealing, trash removal, carpet ripouts, haulaways, Water Damage Repairs, Water Extraction, Water pumpouts, mold/mildew mediation. We are availanle 24 hours a day seven days a week.

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