Condino Heating & Air Conditioning Inc

Entire work crew was knowledgeable and efficient. Crew cleaned up each day. Price was 30% less than other estimates.

Went very well. Diagnosed problem. Ordered part and was back when we scheduled him. Fixed quickly. Price was very fair.

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Condino is fantastic. I bought my HVAC system from them 5 years ago and made the mistake of having other companies service it because they charged less. When the furnace stopped working on a cold morning, one of those companies came out to diagnose the problem, they restarted the furnace and recommended I replace the collector box for $1500. I emailed the guys at Condino and got a call back within minutes. They researched the problem and explained what needed doing and ordered the right part (which was covered by warranty). When the heat went out the next morning, the owner walked me through restarting it and then came out in the afternoon and replaced the part. They were incredibly responsive, thorough and fair. I will never use anyone else again.

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UPDATE (4/17): A/C worked well on the first warm day of the year, so no complaints thus far on the workmanship. However, it seems that the communication problem is worse that I thought in my review below. I was told from the outset that I woud need to hire a roofer to put a permanent seal around where the roof was cut for the ductwork, so I have no problems there. However, after having that roofer return multiple times to correct an on-going leak, it became apparent that the problem was actually a lack of seal in the ductwork itself. When I called Condino to report this, they basically shrugged and said this was the roofer's problem. I spent $10K on their work and for that I got no apologies, no offers to make it right, only an implication that somehow I was supposed to know that. If I had known from the outset, there would be no problem- I'd just tell the roofers to take care of that while they were up there. Instead, this is surely going to cost me another couple hundred dollars to bring them out for a separate job. This isn't enough for me to say they did bad work- again, the A/C itself is great- but it sure leaves a bad taste...


ORIGINAL REVIEW:
I cannot speak highly enough of the quality of the work done. The workers were thoughtful and creative in the solutions/strategies they designed and the result was a system that is nearly invisible and consumes only a negligible amount of closet space. They did the job in a way that other contractors said was impossible and did so at a price only slightly above what others quoted for vastly inferior solutions. Summer has not arrived, so I cannot speak to the effectiveness of the system (and I will update this review at that point), but aestetically, it has surpassed my greatest hopes. In addition, the job was done quickly and in a highly professional manner. There was not always good communication regarding the days that work would start or be performed- if I did not work from home, this may have been a greater problem. However, as it stands, I had a very positive experience and would recommend Condino to others.

Great experience from bidding through punch list. Initial home visit to start to prepare bid happened to fall on a stormy night. Power was out, but still did the inspection, flashlight in hand! Bid was prepared with multiple options as requested and competitive with the other bidders. Between bid award and install start, Hurricane Sandy came through the area which caused a small delay on our part, but inconsequential. Once installation started, the crew was always prompt, professional, helpful, pleasant, and trustworthy. They were always on our job, not hopping between jobs. Always made sure we had heat when they left for the day when the weather turned cold, despite a complete removal of the existing equipment. Cleaned up well and the post install follow up is excellent. It works really well too!

Everything went very smoothly. The installation took place within the timing described and the plumbing work was not just good - it was 'elegant': very neat, good looking and took up very little space. I was very pleased

This is our second experience with Condino. The first was last winter when we had problems with our furnace during the blizzard; this time it was our AC. Rob came to our home both times...he remembered us, our home and the little details related to his first visit. In both situations, they responded quickly, diagnosed the problem and gave us a more than fair quote for the parts and labor. Not just very professional, but friendly, too. I would absolutely recommend this company to anyone who needs AC/Heating services.

They were prompt, did a fantastic job, and were honest when it came to pricing. The employees were also very nice and knowledgeable

I was told that Rocky would contact me and give me an estimate for the job.
It was explained to the person I spoke to that there was a time issue involved as the unit was in the way .
Rocky never bothered to call back.

They were very specific in the time and what was to be done each day . Installation of both units went smoothly . They were very thorough and detail oriented and clean . The owner of tyhe company checked in during the process and again at the conclusion
to see if I was satisfied with the install. I was extremely pleased and would use thewm again and recommend them .

Rocky Condino and his team provided a quick estimate and provided a few different options that worked within our budget. They were flexible with the installation plan, and when we requested a last minute change in the routing of the ductwork, they had no problem fulfilling our request. They were courteous, clean, and the workmanship was excellent. They were recommended to us through a friend, and I would certainly recommend them to someone looking for AC services.

There was a problem with the cooling. Condino was the contractor we used to install the unit for us when we moved into this house 10 years ago. It was just a repeat business for us. They really tried to save me money. Their service was good. They have expertise in their job. If we are stuck in a last-minute situation and have a problem they make every effort to come out and carry out the service. It's a family-owned business. The work is not subcontracted. I think that serves a point.

I got a quote from him pretty quickly. He was good, but I found a general contractor with a better price. I would consider using him again in the future.

Condino Heating and Air Conditioning Inc. Company gave me a good price. The workers that came out for the install did a good job. The first time they did the installation was about a year earlier and that was a difficult installation because they had to run pipes from the basement. They came in and figured out how to do it and it was done without any fuss. This time, the install was much easier for them. I got four other bids and Condino Heating and Air Conditioning Inc. Company was the lowest of all. I would use them again in the future.

great throughout. Many thanks!

It was a good experience. The price was good and so was the service. The installation was a little bit tricky. They figured out how to do it and did a terrific job. I will probably be using them in spring. There are 2 Condinos listed; the father and the son. The father, Rocky Condino, did the job.

arrived on time, worked hard all day, got the new heater installed, neat and tidy. Great job.

They arrive on time and are very easy to work with. They are very professional and do a great job. I was very impressed with the installation of the system and I would recommend them.

When he came to give an estimate on our house, Mr. Condino listened carefully, suggested several ways to pipe a high-efficiency furnace, and came in with an estimate and system that was an excellent value, significantly lower than several other companies; we would gladly have hired him except that one other contractor came in with a modestly lower estimate. I was impressed enough with Mr. Condino that I asked him to come to our church several months later to examine our aging steam- and hot-water-heating systems and water heater and to give me an estimate for replacing them. He was thorough and discussed several options. Unfortunately, despite my repeated calls he never sent me an estimate. But that was absolutely the only problem I had. If you can get an estimate from Mr. Condino, he strikes me as someone dependable and reliable. He just needs better follow-through.

The job went fine I thought until one of the A.C. units stopped working 6 months later. When I called, they refused to come out and fix it. They were rude and very unprofessional. They refused to service the unit because they said they worked for the contractor that did the addition and renovations not me. I called my contractor and he called them but I still got no response. I had to pay another A.C. guy $2500.00 to replace their brand new condenser. I dealt with a man named Rocky who was extremely rude and unprofessional. I would never recommend these people

They did a great job. The owner stopped by the same day I called to give me a quote. They came on the scheduled day (they had to push the exact time back by a couple of hours, but they called the day before to let me know another job had run longer than expected.) The owner himself and one other fellow did the work, they were both polite, clean and as quiet as the job allowed. They swept up the work area in the basement when they were done, and thoroughly explained what they had done. We needed a detailed receipt because we were having the work done as part of an inspection process for a new buyer. They obliged with no hesitation. They charged exactly what they had said they would, and that cost was half what another firm quoted. I'd recommend them to anyone.

Shortly after buying my house and moving in, I thought the central air was running way too long to reach the thermostat setting. Robert promptly returned my call for a service visit and we arranged a Saturday appointment (at no extra charge). After he cleaned the unit, adjusted a loose wire, and added freon, the unit worked properly. Two weeks later, the a/c shut off and would not come back on. I made an early morning call to Condino's and they kept in touch with me throughout the day to let me know if and when they thought they could fit me into that same day's schedule. Anthony, the owner, made it to my house by late afternoon, despite the fact that he was short-staffed because of vacations, and found the problem inside the furnace (not the a/c unit which had been serviced two weeks earlier). It was a voltage regulator switch that died and the problem was unrelated to the previous one. Just a case of bad luck. Good luck for me though to find Condino's.