COMCAST

I am very dissatisfied and am about to move on to another company. One time when my internet was down, they told me a technician would come out but they would charge me. I asked how much and they said I would have to ask him. Their customer service has been terrible and has gotten worse over the past two years especially in the past two weeks.

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They are pretty much the only option. They are expensive. We don't have too many problems with them. Their customer service could be a little nicer.

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I would continue to use them in the future.

I used Comcast about a year and a half ago.  Comcast was the only provider in town and then Verizon started putting cables in different neighborhoods.  Then when they started doing that they started giving new deals to switch over to them.  The last time that I used them was September of 2014.

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They will raise your rates without telling you. It happened to me twice. They will also add service to your account without letting you know. When you want to get it back to what you were paying before they tell you that this is a special and they will never give you the same as you were paying before.  I recently had a Wi-Fi issue in the house where I lost connectivity to the iPhone and I kept calling them and they said my connection was right. I ended up going to Verizon and Apple about the IPhone because it was new and I kept losing the connection and they ended up having to replace it three times. Ultimately I figured it got to be Comcast because the problem started. I insisted they come and replace the Wi-Fi modem, they did it and it has not lost connection since. So Apple and Verizon spent a lot of money for nothing.

It is going just fine.

The new unit we rented in West Philadelphia lacked coax connection to the service provider. We had our local COMCAST service center install out unit to the building communications terminal. However, by that evening our next door neighbor complained that we *stole* his internet connection. Turned out the initial installer simply routed the neighbor's connection to our unit. A second appointment deemed there was no available connection to add oulr unti to the service. After several calls to COMCAST customer service over three weeks ultimately ended in a successful installation and service connection. Once successfully connected the service has been outstanding. Highly recommended. Just ensure the building manager ensures your unit is Internet and cable-ready upon move-in.

I have been with then for 28 years. They have the worst customer service in the world.  The billing department is the same and if you pay your bill early it counts for nothing. Their prices are absolutely high and they don’t offer a costume package. They are very inefficient. The equipment works well and they will come and fix it if needed.

They are ordinary, nothing stands out.

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Their customer service is horrible and is very poor. I really dislike the atomization and then get cut off after 40 minutes. Average calls with them are about 40-50 minutes and talking time with an actual person is about 2 minutes. Once I do get someone, they are good. They do come quickly if I have a problem too. I repeatedly have problems with their equipment. Their prices are high as well.

The first time they were supposed to show up, they didn't. Someone was to call me back at my sister's to arrange another appointment, they didn't. They called me at home, but I was at my sister's house, as I told them I would be. While I was setting up the installation, I specifically asked if there were any additional charges, aside from taxes and state fees, and was told that the price they gave me, included everything. When the man was installing the service, I brought a modem with me to install, if there was going to be a rental charge on the modem. He checked on his cell phone and told me that the price I was quoted included the modem. Then the bill came (not to my address as originally ordered, but to my sister's) and I was charged an additional $10/month for the modem rental. When I called to ask about this additional charge, the first service person, told me that he would submit an expedited ticket to get this clarified and someone would call me back. He also said he was correcting the billing address as we spoke.They didn't call me back. Hours later, I called Comcast back and was told that the expedited ticket was void because the first guy sent it to the wrong department. I asked guy #2 if he could send it to the right department and instead was told that I had to pay the $10 rental every month and that the three people I spoke to when ordering the service and its installation had "misinformed" me. Eventually, he checked my next month's bill and told me that it would be the amount I was originally told it would be and it would be sent to my sister's address. I asked him to change the address to mine and, as we spoke, he allegedly corrected it. I expected that the next bill will be for any amount under the sun  and will again be sent to my sister's address. Comcast will not be a long-term provider methinks.

Their product is not bad, but their customer service just like overshadows everything as being horrible. We moved into our new house. They checked and said that we were all set-up for Comcast and not a problem just bring all your equipment over. This was when the Ravens won the Super Bowl. So, we brought all our equipment over and set it all up. It turned out we were not even hooked up. They could not hook us up. As a matter of fact, they made us wait like a couple of weeks so they would even come out and when they came out, they did not come until a couple of times where we waited for them. Then, we finally said forget it. We went with Verizon. Even though we are not crazy about Verizon as far as the product that they offer, at least they are responsive. There were a couple of people like the guy who came out that were actually not bad. At least they have some people who work there who care. They do give a good service and I think their quality is good though.

I went very well, the technician was on time and very professional

I will use this firm again in the future.

Really bad.  Chose to upgrade to try to get some better internet service.  They replaced my modem (which worked fine) with their own new hardware. The installer incorrecltyinstalled the phone and the internet.  So I had to get on the phone to get it fixed.
A nightmare.  Calling the service phone 800# sent me to India 9 times out of ten and yes, I made about 20 calls to try to get the thing to work properly.  No one who was in INdia was able to help. They simple repeated my words, looked in some notebook I guess, and had no idea how anything worked at all.  Trying to get to a supervisor- when it was even possible - helped not at all!
Finally, the one person who still works in Delaware was on the phone and was able to help me. This was three weeks after the mess started.  
Honestly - as a monopoly, there is ZERO reason Comcast has to improve!  You can bet I will be posting on the FCC comment page about their attempt to merge with Time Warner Cable.  I can't believe Brian Roberts uses his own company.  No one should have to put up with this lack of service and capable staffing for $250 per month!  If there were any other option - I'd go - and I"m working on it believe me.

TV
A huge difference with my previous provider beating Comcast/Xfinity in many ways.  With my previous provider I had a nice, brand new Motorola box with the time in front.  The Comcast Cisco box is not readable from a distance, and there is no time in front.  Within 5 months, I needed technical support when the Comcast box stopped allowing me to view live TV or record/view anything on the DVR.  Unlike Comcast's on-line claim that their HD DVR box holds 300 hours of standard definition, this box only holds 100 hours (and only ~ 20 of HD recordings) and has 2 tuners (so don't believe the Xfinity commercials if you live in southern NJ).  My previous provider's remote had the DVR controls in the middle so you could comfortably rest your arm on the sofa and fast forward, etc.  The Comcast remote is very uncomfortable with the DVR controls on the top so your wrist is leaning over the remote.  I preferred the DVR screens much better with my previous provider.  All the recorded programs were listed on the left by name of program - if you recorded a series, they were listed under the program name, not 15 times, as opposed to Comcast, where you have to keep scrolling to find each episode.  Also, if you start watching something and stop, it was highlighted with my previous providers. With Comcast, you don't know as everything looks the same.  With my former provider, there was a "recent delete" folder so if you accidentally delete something, you can retrieve it.  Also, a message asks you "are you sure you want to delete."  Comcast has none of this - if you accidentally delete a program, you're out of luck.  
Channels - while I had more channels when I started with my previous provider, when I switched to a lower priced package, I did lose some channels that I used to watch.  I did get some of these back with Comcast (Biography, BBC America).  However, I have HBO, Starz, and SHO and there are fewer channels with Comcast than my previous provider's movie package.  With them, I had 8 Showtime channels and each had the West version.  With Comcast, there is no SHO West, Starz West, or Encore West, and I lost 3 SHO channels: Women, Next, and Family.  HBO is the same except for only 1 West channel.  My previous provider had West channels for all the HBO's (and other premium stations), which is convenient when you want to record more than 2 things at once.  You can record the later scheduled West version.
Program Guide - I like my previous provider better - it says "new" right where the series is listed, so you can easily scroll through the guide and record just the new episodes you want, skipping repeats.  With Comcast, the "new" is listed only after you click on the program name and is part of the "information" at the top.  Everything with Comcast TV seems to involve more steps.  Same with on-demand.  In addition, when you scroll up or down through Comcast channel guide, it is extremely annoying to click on an on-demand or other advertisement after every 5th channel.  We pay enough for their services not to have to scroll through ads on the channel guide.
Quality - The biggest difference with TV is picture and voice quality.  With Comcast, the sound goes out for a few seconds at least twice per hour.  Often the voice is not in sync with the person opening their mouth.  This always happens if you fast forward the DVR.  The screen often has pixels, especially with on-demand.  They must frequently have service outages because DVR recordings are often stopped in the middle, and then started again 5 minutes later or more causing you to miss some of the program.  And frequently, you try to watch something on either live TV or the DVR and get an error message.  I am constantly having to re-boot their box and/or call tech. support if that doesn't work.  To say this is very frustrating is a major understatement.
I nternet
While it's a toss up, my previous provider wins here for speed and also for their Yahoo option e-mail.  I liked the fact that they had disposable e-mail addresses so you could easily use one for awhile and if you started to get a lot of spam, you could change it.  I never gave out my actual address but used various disposable ones.  Also, you could change the colors, etc. of both your webmail and browser home page with them.  You can't with Comcast.  The only plus with Comcast is that voicemail is listed on line - you can listen or get a text print-out of it.  (However, the text print out misses a lot of information and often doesn't make any sense). Also, there is a listing of missed calls, received calls, etc. from you home phone, which I really like, especially since CID on my phone has been out for weeks at a time.  However, scrolling through preferences is extremely slow with Comcast, taking 1 to 4 minutes for pages to load.  My previous provider was instantaneous (I had the same 15/5 plan with each).  In addition, apparently Comcast's DVR Manager is not available in Cherry Hill yet.
I am not a big internet user, but lately have noticed that every time (2-3 times per week) I want to use my laptop, the Wi-Fi signal is out.  My network does not appear, and so I have to reboot the modem, which takes a good 5 minutes and cuts the phone service out while it's rebooting.  In addition, several times when I've tried to get e-mail in the evening, rather than morning, I can't. Nothing downloads, and this is from the main Ethernet connected computer.  The next morning I notice that I did indeed have e-mail.  So, my guess is if you are the type of person who uses the internet frequently, you will have reasons to dislike Comcast internet service as well.
As an update, after months of calling about my problematic phone service, a technician came out and told me that my original SMS modem often stops working after awhile.  He replaced it and both the phone and Wifi connection have improved, so far.
Price
Because I had a salesperson, I was offered a much better rate than is advertised on line; my contract has a higher price for this 2nd year, but it was specified in the contract, so I thought I was protected.  However, they claim they can raise rates even though you have a contracted price.  So it looks like even though you might be quoted a lower price initially, since they can change your rate at any point, it's not really such a great deal after all.  As previously mentioned, Comcast charged an activation fee that was supposed to be free.  It took them several months to get this resolved.  The good thing about billing disputes with my previous provider, they credited you on the day you called and re-calculated the taxes and told you what to pay.  I waited months for Comcast to credit me the $29.95 activation fee specified in my contract as "no charge."  From what I have read on-line, Comcast can take months to issue a credit they owe you, which is totally unacceptable.
My previous provider gives you the modem for free and charges for the DVR; Comcast charges a $7.00 per month rental fee for the modem.  If I were going to remain with them, I would purchase my own modem, especially given the constant re-booting that I have to do with their modem in order to maintain services.  Comcast gave me the DVR for free the 1 year, and is charging me $8.00 (rather than the $7.00 specified in my contract) for this 2nd year.
Summary
I have had Comcast service for 1 year now.  Unfortunately, even though I'm maybe saving money during this 2 year contract, if I knew what I know now, I would have stayed with my previous provider with their fiber-optic technology and trouble-free service/product.  I am not happy with Comcast cus

The box is not ready for market and should not be put out on the market at this time. There are too many glitches in the system.  It is way too much and I am at the point where I will have it removed from my home.  Do not get rid of your old box yet, they need to work through the glitches before you install the Xfinity sytem.   The service I have received for this product has been horrendous.