Citizens Bank

Much of this I wasn't aware of until after the fact - shame on me! Good old Citizen's Bank was happy to rip off my 96 year old father for a $5 a month service charge on a checking account with an average balance well over $15,000. They seemed to be happy to take advantage of a very Senior Citizen! Maybe that's what they mean by their name. Same with my wife who only had about $8,000 in her account. They treated an estate account as a business account and were constantly sending emails about business services - they are also very sensitive. Got stuck with a car loan with them and they messed it up by getting my address wrong so I don't get my first payment voucher, got the year of the vehicle wrong and misspelled my name, but are unable to correct it. The branch tellers are always happy to ignore my efforts to pay by having something more important to do. Half my contacts with them are disasters. I was beginning to think it was me, but I straightened myself out by checking their reviews in lots of places and finding I had good company! So let's recap: riping off senior Citizens, total lack of sensitivity, messed up loans and bad customer service - what a place!