Better Pool Management

Not good. We've been long time customers for years and have put up with cancellations and the sort. The breaking point was Jim. You will never deal with a more abusive and condescending individual. He has berated my wife over the air leak trying to tell her we had a broken pipe that was causing the problem and would cost 5000 to fix. He sent out a crew to fix the problem but it continued. He sent out another crew after again berating my wife. Mind you he charged 145 per visit. The second experienced crew found that a motor plug was improperly installed during opening in a manner of minutes and that corrected the problem. No broken pipe. As for the skimmer they did not put a expansion joint when they concreted a new color around the skimmer thus the concrete broke and broke the coping also. Again Jim stepped in and told my wife it would cost 2500 to fix and it was our fault. He never saw the job but knew what was going on. He again berated my wife with his abusive talk. I talked to him myself telling him i didn't like him abusing my wife and his response was he didn't care and I just don't listen. I did complain to a tech about Jim and he told me that he loses customers on a daily basis and the company compensates by raising rates on existing customers but he is a friend of the owner and nothing can be done. What a terrible way to treat customers and a terrible way to run a business. We have been with Better Pool for 11 or 12 years but there will not be a 13th. I would stay clear of this company

unknown

STAFF WAS PROFESSIONAL, COURTEOUS AND EFFICIENT. THE POOL WAS CLOSED UP QUICKLY.