Baxter Pest Control Co Inc

I've been with this company for the past year, and I've never seen consistent improvement. I feel like I have a close relationship with the exterminator John because he comes here so frequently. My home is new. Newly built. And for the past year, the company has been doing quick fixes at my house. They never eliminated the problem, they just held it off for a few days or a week or two before the problem persisted again, even though on their site they claim that for $99, "Baxter will eliminate the pest problem and keep it from coming back." LIES. I just spent a half an hour on hold on the phone, and no one ever came back to assist me. In that half an hour time, I called Orkin and set up a new account with their services, took a shower, made lunch, and ate it. I called back the number, after they hung up on me, I assume from being on hold for so long, and Toya, the receptionist, told me she couldn't help me because all the technicians were out. I don't think she understood what I was talking about, so I told her that I had been on hold for a half an hour without help, and they've lost my business. The exterminator, John, is a very nice person; however, the problems still persist and customer service is below standards. He was here two weeks ago to treat for roaches and he put this white chalk/powder all around my kitchen. He assured me that the problem would be taken care of for at least 8 weeks. They stayed around for days later, and the problem is not eliminated. My contract is up in 5 days, and I **** sure won't be giving them any more of my hard earned money. If you want your pest problem eliminated, DO NOT USE BAXTER PEST CONTROL. After writing this review on Google Reviews, they responded with: "(With all due respect sanitation is important and improved housekeeping will improve your recurring pest issues.) We understand your a teacher and working from home and it's frustrating. Marajuana smells and cigarette butts sometimes attract rodents. It may help to do better with removing those items. Along with making sure all rooms are accessible not not only the kitchen and basement. We appreciate your taking the time to write a review of our services over the last 1.5 years and we appreciate your business. Thanks again for the review." The company responded by deflecting and making a claim about "unsanitary" conditions and "improving housekeeping". While marijuana and cigarettes may attract pests, that's irrelevant. Also, this was never mentioned by John or anyone at the company as a "housekeeping" concern. John called me back not too long after I posted my review and left a message. He was very respectful and kind, as he always is. I appreciate that so much (for that, I can go up a star). Throughout his time working in my home, he also gave me small suggestions like putting filters over the vents and making sure the "junk draw" with pens and papers in it were packaged tightly in ziplock plastic bags. So, every suggestion John has made, I've taken, WITH NO AVAIL. John did not do work exclusively on my kitchen or my basement. With all due respect, their response is disrespectful because they don't assume ANY responsibility for not "eliminating the problem and keep it from coming back" (as they state on your website). Furthermore, I see they are reluctant to acknowledge the fact that I was on hold for over a half an hour this morning, that was disrespectful. It is frustrating, and I'm not sure why or how my occupation/ working from home matters or is helpful, or is relevant. I'd be frustrated at work or at home. I'm considering legal action.

I've had a series of exterminators come out to the house, all of whom only seemed interested in spraying peppermint oil and laying traps. The Baxter technician (Jonathan) does much more. He actively searches for holes near the kitchen and seals them. He calks gaps between the floor and the baseboard. He gave us a great recommendation on a peppermint oil to spray daily to keep mice away. I'd highly recommend his services.

Their service was fine. We have been using them for 2 years. I haven't had an issue with them. I call them as needed.

The exterminator was very friendly and responsive to questions. Their website and scheduling system were very easy to use and the scheduler person was quick and responsive as well.

Baxter is reliable, on time, efficient, and dependable. They'll come out for adjustments when you aren't home if necessary.