Basement Gurus, LLC

My wife and I purchased our home in June in a flood zone. There was hydrostatic pressure causing foundation wall bowing. There was a sump pit and some sort of drainage system, but that thing cycled constantly day and night. The deluge of rain last month caused water to start coming up through the basement floor flooding the finished basement. The existing drain system failed. I immediately began researching reputable waterproofing companies to come out, diagnose the problem and provide a cure. The very next day I heard back from Basement Gurus. I was informed that with the influx of calls due to the local area flooding the owner of the company himself would come out that weekend to assess the issue. Dan arrived on time and got right to work inspecting the problem in the basement. He brought my wife and I upstairs and took time to explain the problem and a proposed solution. It was self-evident that the product he would be installing was quality, that they really were going to literally get to the root of the problem by digging down the foundations footer. The scope of the work described was clear: they weren't afraid to work hard and they weren't cutting any corners. He wrote up a quote within our price range and what my research indicated was more than reasonable. He felt so confident in his proposed solution and teams ability to solve the problem that he offered a lifetime transferable guarantee we would never have this problem again which was included on the contract. We felt so comfortable with the proposal that we locked in on the spot. His team arranged to come out as soon as possible and they arrived about 8 am the day of the project with about 15 guys. Wow! This guy means business. For us, this meant a great likelihood that the extensive project wouldn't drag on (unlike this review). They worked all day and were done and cleaned up by about 5. Since the job was finished the sump went from cycling every 57 seconds day and night, to cycling just once a day, 10 days later. I can finally sleep at night without hearing the water hammer from the sump pump constantly. With how often the sump was cycling I couldn't even find enough time to swap out the check valve for a quiet one. I am planning on fixing that this weekend! So far we are more than impressed. I feel confident that this problem is solved for good, and if anything goes wrong I trust that Dan and his team will make it right. This guy oozes passion for what he does and it is very clear he actually cares about the people he is serving. He is clearly knowledgeable, his team is equally extraordinary. If you have any waterproofing needs, do yourself a favor and let this guy come out to propose a solution for you. If our experience is any indication I feel confident to say that you won't regret it. If you are asking why you should trust a stranger know that I received nothing in exchange for writing this review. I am just a grateful home owner who understands how stressful a water emergency in the basement can be. If I can help one person find the same relief that we have experienced than it was well worth the hour it took for me to write this. Thanks Dan et al!

They did awesome job and clean up all their mess very clean and respectful

I heard them to do a sump pump in pit for me and they did an excellent job. It was just tested in the last rain storm and passed. I am very happy my basement stayed dry throughout the torrential rains.

Our basement started flooding . We called and they came almost within the hour. They determined where the water was coming in and fixed the problem and we have not had any water in the basement since. They were very thorough and professional. Would definitely recommend! They were great!

This review is way overdue, but better late than never! Basement Gurus did an outstanding job installing a French drain system in our basement in 2021! Our basement had water coming in for years. It was just a damp unusable space. For 3 years now, we have enjoyed a perfectly dry basement. We never dreamed we could actually use our basement for living space, but we have partially finished it to include a playroom for our grandchildren, an artisan room for my husbandâ s food hobbies, and a crafting space for me. I even enjoy doing the laundry now that it is so dry down there! Dan and the crew were very professionals and are experts in their field!

They took the time to diagnose the problem and fixed it. They were very helpful in getting the job done

they were very freindly and professional i paid a fair price and after many rainstorms this year i am very happy with the results would definatly recommend

Staff and crew more wonderful. Treated my home like their own! I would highly recommend them for all your waterproofing needs!

Fair price, great work, and very responsive and knowledgeable. Solved my issues and went out of their way to make sure I was happy with everything

Highly reccomend and would use again for future projects

Very kind and professional.

They are very professional and diligent. The work performed was quoted 3 weeks longer then basement gurus and they were priced well within my budget in comparison to others

Basement is nice and dry! Team is wonderful to work with. Very well done!!

N/A

This company is well managed. The salesman was efficient & spent a good bit of time to explain the process & answer questions. Workers were on time, highly experienced and the work looked great. I would highly recommend basement gurus.

took a bit long to get the call to book but otherwise efficient and half the cost of competitors quotes

They worked clean and quickly listened to my problems and came up with a plan that we liked. Just waiting for rain to see if my issues went away. The only not a real bad side is new sod should have been installed over trenches for the pipeline for the money we spent most of it died. Their warranty is great 15 years.

Excellent work on French Drain! After a hiccup with stone laying, the issue was corrected and we are very happy with the finished product. Steve is the best! And thank you to Boni and Pedro as well. Great customer service!!

I recently purchased my first home. The day of closing I did a walk-through and had mud and water in my basement. The seller and seller's realtor assured me that water problem in my basement would be resolved in 30 days.. That never happened, In my opinion this was the house from hell. I called 4 companies for estimates, quotes, and a review of my basement. Before leaving John Ford from Basement Gurus last words were Paula, Basement Gurus has your back. John really meant what he said, in fact, John was the only person who called me back after reviewing the basement to find out if I had any questions or if he needed to explain anything to me from the estimate that he wrote up for me. John also gave me his direct phone number and told me to call him anytime. Meanwhile, none of the other companies called me, so for that reason alone I really appreciated that. When John told me do not worry Paula I got your back. He really meant that. I guess the saying is true, it is not what someone says to you But how they made you feel. THE Gurus kept their promise! Thank you so much again, especially you John Ford.... I am so relieved.

Good

We hired Basement Guru?s to install an egress window in our basement. They showed up without the tools to do the job and had to reschedule for a very inconvenient time for us. They did offer a discount when I expressed my disappointment with this. When they did do the job, they damage a nearby wall and gas pipe. They left a huge mess in our basement and unplugged our hot water heater without bothering to tell us or plug it back in. Now I have to repair the wall and pipe. It probably would have been easier and less time consuming for me to install the window myself. I called the owner to discuss my concerns twice. They didn?t answer and after three days, they still haven?t called me back after I left them a voice mail letting them know I had concerns I wanted to discuss. I want to be fair to them, but it is difficult for me to find something they did well.

The estimator answered all my questions and was very helpful

Great initial presentation, but the communication afterwards and the follow up work afterwards was below standards.

We had a wonderful experience with Basement Gurus! We had basement waterproofing done, and it came out so nice and was done quickly. All of the workers were very kind and professional. Highly recommend!

Contractors did an immaculate job. I am very satisfied. Price was fair. Contractors were on time each day,and left no walls unfinished. Worked until sunlight was gone and even worked pass that time in the rain. Everyone was so nice and understanding from Scheduler Dawn to InspectorJosh,Plumber Lenny,Lorenzo and his Laborers and Electrician. Even had the pleasure of meeting the owner Dan who came to make sure I was happy with the work. They put me at ease.