Academy Air HVAC

It was pretty good, except they spent a lot of time trying to sell you things that you didn't need.

We initially had an issue between the estimate and the gentleman who wrote up the contract and the installers, but as soon as we brought that to their attention they came right out and fixed the problems for us. They were very good about coming right out and fixing the problem. I liked that they owned up to their mistake. I thought that was great. I did wish that we could've avoided any problems all together, but in the end I have been very pleased with how they addressed the problems. I would use them again if I needed too.

The guy was very thorough. The team was excellent. We used them about three weeks ago. They worked very late in the night. They did two or tree visits to complete the work. Their price was reasonable.

HORRIBLY. They were supposed to call me to schedule. They didn't. I had to call them and got the first "I was just about to call you." Then, they scheduled a call right away but didn't show up an hour after their proposed window. So, I called and got the second "I was just about to call you." They came out a few hours LATER. Then, they needed to come back, of course! And, the next TWO times they came back (because they NEVER had the right parts) they were NEVER on time. They always kept us waiting HOURS (not minutes). It was horrible service. The woman who answers the phone is BAD at customer service and just not bright. I am patient but this was ridiculous. I told the home warranty company that I never wanted them in my home again. The best part? One of the radiators STILL doesn't work. Fantastic, huh?