"Thank you so much for sharing your experience! We truly appreciate your kind words and are honored that you trusted Pro Painters Plus to restore your home after such a difficult event. Eric, Catelyn, and Aaron take great pride in their work, and it means a lot to hear that their attention to detail, quality, and respect for your home met your high standards. Coming from a retired contractor, your praise carries even more weight, and we are grateful for the opportunity to work with you. We look forward to returning for Phase 2 and completing the rest of the project to the same level of excellence. If you ever need anything in the meantime, please don’t hesitate to reach out! Thank you again for your trust and support!"

"Thank you for taking the time to speak with me and share your feedback after posting your review. We appreciate the opportunity to learn from our customers and improve wherever we can. After completing your dining room wallpaper removal & painting project, you expressed how pleased you were with the results & praised our painter. This is why we invited you to provide a review on Angi after our return to the platform. We had been away from Angi for about a year while we explored other marketing avenues, & since our most recent Angi reviews were over a year old, we wanted to ensure potential customers had access to current customer feedback. To do this, we invited a select group of recent clients to share their experiences. Given your positive feedback, we were surprised by your review & wanted to better understand your concerns. I appreciate our discussion & your agreement that a 2-star review wasn’t a fair reflection of your experience, as well as your willingness to adjust it. We look forward to your follow-through. At Pro Painters Plus, we take pride in our craftsmanship & service. We regret any details—such as not confirming whether a smoke detector was being replaced & painting around its base—or misunderstandings, such as your perception that Tom was only there to collect payment rather than conduct a detailed final inspection, diminished your satisfaction. As we discussed, Tom chatted with you for approx. 20 minutes while you expressed your satisfaction, although he missed some drips on the base trim, & that oversight is regretted. Had we been made aware, we would have been happy to return immediately to address concerns, as I offered when we spoke. Customer satisfaction is our priority, & we rely on open communication to ensure expectations are met. We wish we had the chance to make things right, as we believe this level of commitment sets Pro Painters Plus apart. We sincerely appreciate your business and feedback. If there’s anything else we can do, please don’t hesitate to reach out."

"Thank you so much for your kind words and for being a loyal customer over the years! We truly appreciate your continued trust in Pro Painters Plus for your projects. It’s always a pleasure working with you, and we’re thrilled to hear that you’re happy with the quality of our work, our team’s professionalism, and our commitment to ensuring customer satisfaction. We look forward to helping with any future projects you may have, including your upcoming ceiling drywall repair and painting project. If there’s ever anything we can do for you, please don’t hesitate to reach out!"

"Thank you for the review! We are very glad to hear you are happy with the results of the painting project as well as with your overall experience! You were a pleasure to work with & we very much look forward to working with you again in the future!"