Vanguard Garage Doors Sales & Service Inc

Fine... they arrived... knew exactly what needed to be done and did the job.  My husband was here and he had no issues.  They know what they're doing with spring replacement.

It all went very well. He arrived on time and thoroughly examined the already installed door, asked questions about the light that was installed and then went to work. He completed the work in just the right amount of time (not too slow not too quickly). He was a very pleasant individual and good at what he does.

Except for a mix up in the beginning it went quick and efficient

I in fact may have to call them again. They were efficient both the times when they came out. They come when they say they are going to come. They seemed efficient. They gave me an estimate. They did the work with no much of fuss. I didn’t really have anything that I disliked about them. The workers were very good. They seemed to know what they were doing. They were quick in what they were doing. I have to call them again because I don’t know if there’s a problem with the rail or if it is something else because the springs are starting to get old. It has the squeaking sound and I don’t know if it just needs some lubrication. I would use their services again in the future.

Excellent price and job. They did what they said they would do, when they said they would it.

Jim from Vanguard came to our house after we called him to consult about replacing the doors, which were broken. He was nice, professional, and was not pushy. We gave a deposit for him to order the doors. Then, we waited. And, called. And, heard nothing. After 3 phone calls which weren't returned, we were concerned. We then left a message on the company's emergency number. We got a call the next day and they scheduled the date for installation. They said they were having trouble with scheduling because of vacations (but that doesn't mean they shouldn't have called back.) The installers arrived when they said they would and performed the work with no mess. We were not home and didn't even see them but when we came home, the doors were great! Installed well and so quiet. Our experience would have been excellent if it weren't for the problem with them calling us back.

When I first called them, they called me right back. Someone came out and explained everything to me. I ended up hiring them to put in my door. When they installed the door, the trim was cracked on the side. I mentioned that to them right then before I signed off on the door. They couldn't replace it right there, he wrote it on the paperwork, and someone would call and fix it. That was almost a year ago. I called them recently, spoke with whoever answered the phone, and explained that it hadn't been fixed yet. They informed me someone would come next week and they'd call before they came. That was 3 weeks ago and I've heard nothing. I've been calling them and having no luck getting a response. UPDATE: Took a while to get back to my phone calls when needed a repair but eventually did and were apologetic. Problem was fixed promptly

THIS COMPANY SENT OUT A REPAIR MAN VERY PROMPTLY. HE WAS FRIENDLY AND THOROUGH IN THE REPAIR. HE MADE SUGGESTIONS ON IMPROVING THE DOOR.