AA cleaned my home approx. 4-5 times over a 6-7 month period. At first they were responsive and did a nice job cleaning my home. However, Aline was not willing to commit to a specific day each month to clean my home. She asked me to call her each month to schedule a cleaning day. This was difficult because it was hard to reach her directly, and when I did, she would have to call me back, which would take days to hear back from her, not to mention her very poor English. As time went on, it was harder and harder to reach her directly and/or to get a call back to schedule and confirm a cleaning date and the quality of cleaning started to slip. They seemed to rush the cleaning and I would find a number of areas that were not dusted or cleaned. I also got the feeling that they weren't mopping my floors or were just doing a poor job. I didn't get a chance to address this with her, because she just stopped returning my calls to schedule another cleaning service. It was a though she blew me off because she didn't feel like dealing with a monthly cleaning customer and/or didn't feel like she was getting paid enough for the service. I have a very small townhome, and didn't have them clean my family room or do anything extra, so the amount I was paying was very fair. Since I was not able to get a response from Aline to schedule another cleaning date, I have been forced to find another reliable quality cleaning service which is not an easy thing to do. I would NOT recommend AA Housecleaners.
Description of Work: I hired Aline and her team to clean my home monthly. This included just the standard housecleaning services, nothing extra. I have a townhome that is very small. Every room is small. I didn't have them clean my family room because I don't have any furniture in it yet. So all they needed to clean were small living room, dining room, and kitchen as well as 3 bedrooms (2 are VERY small), and 2.5 baths.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$125
Carol R.
03/2011
5.0
house cleaning
 + -1 more
They do everything a normal house cleaner does and more; they are very meticulous. They always put things back to where they were. They are safe, they are reliable, they show up on time, and they charge a reasonable price. If I'm not here
Description of Work: I use AA Housecleaners all the time. They come every other week to clean my home. They scrub down the bathroom, they change my bed, they clean all of my window sills, they dust all of my things, they wax my floors, the vacuum of course, and they will even clean out my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Carol R.
08/2010
5.0
house cleaning
 + -1 more
I have used AA Housecleaners for over 5 years. They arrive on time and never skimp on the work. I have had the same three cleaners on every visit. They are efficient and thorough. They are very respectful of my property, no breakage in all this time. I find it easy to communicate my wishes and they are always happy to do a bit extra when necessary. My house is the envy of my friends and it is due to Aline and crew.When they leave my house sparkles and they even take out the garbage! You will be very happy with their work every time you have them in your home. They will service the Mainline and surrounding area.
Description of Work: AA Housecleaners clean every room of the house every visit. They change the sheets, dust all surfaces including walls and ceilings,scrub all the tile and porcelain in the bathrooms, wash and polish all wood floors,vacuum all carpets,scrub the sinks, wash down appliances,clean out the fridge and microwave, clean under furniture and even shake out my dogs bed. They work until the house is clean!
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Service Categories
House Cleaning
FAQ
AA Housecleaners is currently rated 4.3 overall out of 5.
No, AA Housecleaners does not offer free project estimates.
No, AA Housecleaners does not offer eco-friendly accreditations.
No, AA Housecleaners does not offer a senior discount.
No, AA Housecleaners does not offer emergency services.