PAOLI AUTO REPAIR

Always great!

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Unlike many auto repair outfits, these guys have a ton of experience, know what they're doing, therefore don't try to dazzle you with a lot of questionable sales jive in order to nudge you into doing things like changing the oil and filter every 3,000 miles when the manufacturer directs that it should be every 7,500 miles or try to plant the idea that you should let them put new tires on the car when the old ones pass inspection, in order to lard up the bill. They do the inspection, then call you with a full report of what they found, provide advice on what must be done to pass inspection, with all associated cost estimates. They also recommend, based on observations gained during the inspection process, what would be wise to do since the car is there, even though it's not mandatory at the time, at which point they leave it up to you. From other repair sites used in the past, I often felt a strong vibe (verified by the huge resulting charge on my credit card) that too many in this business look at inspection time as though it's the first day of hunting season, the customer is the duck, and the garage is determined to get it's quota, if you know what I mean. Seems to me that over the course of a year, enough things might need attention in the average out-of-warranty car that you shouldn't need to do this and from my perspective, Paoli Auto Repair seems to operate accordingly.

Straightforward, honest, quick & reliable. My family and I have been using their services for 8 years and will certainly continue. Prices are generally better than the local dealers.

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The service was excellent. We do all of our auto repair and auto routine service with them.

My car was barely running and these guys were so helpful to help me to see what was crucial to fix and what we could let wait.

It went as it always goes with these guys. Efficient, professional, on-time. If certain work doesn't really need to be done now and can wait until the next visit, they tell us that - regularly. Everything done on time and you just know you are getting a good price. 
How did we get to know them? We had a Ford Explorer having problems. After $1000+ at the dealer, we took it to Paoli. $10 later we were fixed - it was a loose wire!!
These guys are awesome.

They are great and I would highly recommend them, there price is fair and they were clear with what I needed.

They are courteous and polite. They do not do more than what is necessary. They send us reminders on when to have the vehicle serviced.

I took my care there two weeks ago. They put in shock absorbers and breaks. They charged a lot. They are honest, but not inexpensive. They do what they say. They contact me before they do work and explain why the work is needed.

They keep my 97 T-Bird and 03 Mazda in good shape.  They always finish on time and are easy to talk with.  I usually work with Frank or Steve.  I was recommended to them initially by others in Paoli.  They're easy to get to right behind the Wawa and walking distance to bus/train routes.

Excellent repair company .I wanted a car I was letting my daughter drive to be safe and reliable. Had a few issues with it that I wanted fixed. Paoli Auto did a great job of doing everything I asked. Also did a general checkup to make sure it was safe and uncovered a few things that needed to be looked at and fixed. I spent a lot more than I thought I would but authorized all the work. I would recommend Paoli Auto Service to anybody looking for good honest work to be done on their car.

This garage is great. I bring both our BMWs here and they take great care in explaining what is needed and why. Estimates are dead on and the work is done correctly the first time. So glad I found them.

They are extraordinarily good.  We think very highly of them.  Since my husband passed away they've been very helpful to me.  When they do repairs they don't try to gauge you.  If they think something doesn't have to be done they will wait a period of time and they won't do things that don't need to be done.  In March they told me I would need new tires in the summer and I had a shutter in the front end that would need fixed but he said I could wait until I was ready.  He said it wasn't a safety feature.  I've always been pleased with their work, they are honest, thorough and I've never had to take a car back because of something they didn't do right.

They are excellent. They do a great work. They do the work timely. They have got high quality parts. I had got tires from them once. They were high quality tires at a good price. I would use them in the future.

They charged me $150 for a battery; I?m not sure how much they charged for my wife?s car?s tire repair. It?s easy to schedule work with them. They do good quality work at a fair price.

Called a couple of days in advance to schedule the appointment and they fit me in without any problem. Very friendly over the phone and in person. Fully explained what needed to be done before they did the work. I had some issues that would cost a lot of money, so instead I decided to trade the car in and get a newer one. Very appreciative that Paoli Auto Repair was so honest and up front about what I needed and how much it would cost.

Service engine light was on and I needed it looked at. They couldn't take me in until a week later but were able to diagnose and fix the problem quickly.

My mother has been using Paoli Auto Repair for over a decade, and I started taking my car there, too. We find the service to be excellent, and the employees are honest and upfront about work that does/does not need to be done. PAR noticed that my new tires, which I got at NTB, had been improperly installed (something about wheel weights and clips). They gave me an estimate to redo the work, but also recommended I go back to NTB and ask for the repair to be done for free, which I did (NTB acknowledged the mistake and fixed it). I appreciate that PAR noticed the problem and offered a solution that was not necessarily going to benefit them financially.

Excellent.

They are very good. They are prompt and courteous, and will fit me in if they can. They have always been very competent. They will also tell me if they can't fix something. I use their services regularly.

Overall, probably the best auto service shop I've experienced since my uncle gave up his business in 1992. That's saying a lot!

Everything that everyone else has said is true. They are professional, reliable, and price competitive.