Chadds Ford Services, Inc.

"This home was extremely difficult to maintain, we provide a team of three individuals for large homes, this home required 4 individuals to properly clean. It took at lease 1 hour to "pick up" the families belongings off the floor and to straighten up before you were able to dust including in the bathrooms. When we estimated the job the house was straighten up, we were unaware that we would need to include that in our tasks. We did not complain to the customer or raise their price. We did our best to accommodate the customers needs and do a proper job."

"My first contact with the customer was by phone she wanted a ball park price of what it would cost to clean her small home, as she had just moved in and a thorough cleaning had been preformed before they moved in and that she wanted our company to come in and keep up with what was done and to give the bathrooms some TLC. I requested to come see the home before the day of cleaning to give a proper estimate, the customer refused. The customer was called the night before and notified that I and the team would arrive at 10:00 am, which we did. The customer was not prepared and turned us away, asked us to come back at 2:00. I made arrangements so that the team could return at 2:00 but I already had an appointment scheduled and was unable to return with the team. When the team showed up the house it was not in the condition in which was described to me on the phone from our first conversation. When the team was finished the cleaning the customer walked around and check all the areas of concern and said she was very pleased with the work."

"When the customer reached out to me for a quote for a "Construction" Cleaning, I explained to her how tricky construction dust is to clean up. It sometimes comes back after the first cleaning due to it being disrupted into the air during the first go through. When the customer contacted me on Sunday, the day after the cleaning to say she was not happy, I offered to come back the next day, Monday, with my crew to go over everything again. Customer said that she could not have us back there until the end of the week, and she would let us know which day. The customer also asked me for a receipt at that time. I sent her a receipt on Monday morning, the next business day after the cleaning. Next thing I see is this unfair review. I had a crew of 5 people working on her house. We were very thorough in every room. The rooms along with heaters were dusted, backpack vacuumed with attachments, and then cleaned. The kitchen cabinets were scrubbed and cleaned out. The refrigerator was scrubbed clean and pulled out and the floor and walls surrounding were scrubbed (which was not in the initial quote). The bathrooms were scrubbed clean. When my crew and I left the house I truly felt we would have a happy customer. In fact, it had taken much longer than I thought it would. Once the customer reached out to express her dissatisfaction, I was surprised, but wanted to make the situation right, which is why offered to come back Monday. Next thing I know there is a bad and what I feel is an inaccurate review. I was/am willing to do whatever it takes to satisfy a customer, but you have to be fair and give me a chance. Cleaning quality is always subjective, but I truly feel that the cleaning was performed as quoted, follow up was offered, and a receipt was sent on the next business day."