SERGIO'S POOL SVC

Easy to work with and quick as weather would allow. Very happy with end result.

It went well overall. They showed up when scheduled and performed the work as required. The project came out well and the pool looks great.

In the spring of 2015 we interviewed several companies and chose to sign a contract with Sergio's Pool based on our very favorable impression of their representative Elizabeth Mendez. She presented as sincere, honest, knowledgeable and helpful in finding plaster and tile to blend with our landscaping. Unfortunately after the work was completed and the required brushing which was completed as per Sergio's instruction by our pool service provider, white streaks appeared across the bottom of the pool. It was inspected by Sergio's and they agreed to replaster the pool under warranty which was done the following spring of 2016. After that work completed and then diligent brushing by us for weeks, the color of the pool was noticeably and unacceptably uneven with some areas darker than others. In addition, due to the Re plastering black pvc piping which ran along the bottom of the pool to fountains in each corner had been sloppily spliced by Sergio's using white pvc which was an obvious blemish. Their foreman came to our house in July and said they would correct the problems at our convenience. Sergio, the owner inspected in early September at our request and again committed to fix the problems. The following week we astounded to be advised by their office that they would require $600. Rather than trying to do the right thing after two years of problems to restore our confidence Sergio showed his true colors. I warned the woman that called that this was outrageous, that I would publicize this debacle as much as possible including Angie's list and if necessary pursue legal remedy. Their response was to reluctantly agree to acid wash the pool at no cost if we could produce two years of records proving chemical levels were at appropriate levels which was a ludicrous demand if only because they had agreed the problems with their work both times within a month of completion in the summer of 2015 and 2016. The good news is we called Elizabeth Mendez who was no longer associated with Sergio and she and her partner, Angel, at their company , Frog Pool, immediately came out and personally worked for two weeks at no cost to us fixed everything. I caution all to avoid Sergio's Pool. Mistakes happen, but their business practices are abominable and ethical standards questionable, at best. I do however wholeheartedly can endorse Frog Pool and Elizabeth Mendez.

Work was excellent when completed. Scheduling was a problem due to repeated bad weather, but was exacerbated by Sergio's repeated failure to keep me informed when they were not going to be able to work on the scheduled days. If their customer communication was better, I would give them a top rating.

I was very impressed with their estimate. They came in with a very decent price. I have seen their work and am very impressed with what they have to offer.